Recent nominations

The wowed word is a bit over the top, but would like to say that Jonathan Wagner was a gent very polite, socialable and informative about the product and infomation given. Its was good to have a tradesmen who you felt comfortable with and effient in his job. If any more work to be done would request Jonathan Wagner. Thank you Mrs J newton.

Paul was working in YO43 but agreed to come over to HU9, out of his way, to sort the drains out for our terrace of houses and not only got the blockage cleared very quickly and efficiently (the rubbish he took out was most unsavoury indeed) he then tested that all was OK and cleaned and disinfected the public area around the manhole and made it safe and clean before leaving. His attitude was very helpful and he genuinely seemed happy to have helpedthanks for the serviceALK

Mick arrived smiling and got on with installing the water meter immediately, I was intrigued and he took the time to explain and answer my questions. He was thorough, tidy and professional: an excellent ambassador for Yorkshire Water.

K200852-3 Called customer advised she was very happy with the works the techs carried out she wants to add them to wow site but no computer i have offered we will do this for her she said they was very quick responce fantastic and fenemoal customer is very pleasedwith our service will now close case

Darren has today fitted a water meter into my home, and I wanted to thank him for an excellent job well done and also compliment him on his customer service skills. He carried out the job most efficiently, despite hitting a problem or two concerning a stubborn stop tap, but his manner was pleasant and efficient the whole time. Many thanks, my compliments to a very capable young man.

Good Service, Responded to flooding within 1 hour was very helpful, organized prompt delivery of sand bags to protect property while investigations as to cause of leak continues. I wish other organizations (council services etc) where as good.

I wish to nominate Mr Craig Brannan for helping us with a blocked gully as a gesture of goodwill. It was only a small job which wasnt even his responsibility but he did it for us and we are ever so grateful because we now know how to deal with the issue should it happen again. A big thank you Craig. Cheers!H.C. (Leeds)

I would actually like to compliment all of the people I have dealt with recently at Yorkshire water. From my initial phone call, answered straight away (no recoreded messages and options), the engineer who came out on a sunday and the lady who called to ask if everything was to my satisfaction. In an age where customer service only seems to exist in a company policy statement how refreshing to be dealt with so professionally and politely. Yorkshire water take a bow!Many thanksPeter Robinson Thornton le Moor

K171667--Spoke to customer he advised me he’s really happy with L&C we carried out an excellent service and did a brilliant job he advised me we need a tap on the shoulder he’s that impressed he was happy overall t

K264701-3-- Spoke to landlady who advised the tech who attended was excellent and that ourselves in the office have been very helpful in keeping in touch with her with what has been going on; she said we have been superb and thanked me for all my help. Thanks Nicki

K262002-2- Spoke to cust and he advised he is very grateful that we did the job as a good will gesture; he said technian was excellent and he is very pleased with the service we provided; he couldnt thank me enough.

K253608-10-- Spoke to a lady from the council who was on site with Dave Warley and she advised he did his job perfectly, he was wonderful and deservs a gold medal. He took the time to speak with Mr and Mrs Bury who are an elderly couple. Mrs Bury was very frustrated at the time but after Dave went through everything clearly and had the greatest of respect for the tech for going the extra mile

K240108--Spoke to customer to discuss previous visit customer advised me we carried out a wonderful service he wasnt at the property however he loved the fact we have kept him updated L&C customer advised me everything is fine now and was more than impressed

K240108--Spoke to customer to discuss previous visit customer advised me we carried out a wonderful service he wasnt at the property however he loved the fact we have kept him updated L&C customer advised me everything is fine now and was more than impressed

MR SLATER ARRIVED ON TIME WAS VERY PLEASANT AND OBLIGING AS WE WERE IN THE PROSSESS OF MOVING HOMES WHICH IS A STRESSFUL TIME ,LOTS OF COMPLICATIONS ARISING, WORKMEN NOT TURNING UP AND IF THEY DO, NOT DOING A PROPER JOB. WHEN MR SLATER ARRIVED WE HAD TO TELL HIM THE STOP TAP HAD BEEN BROKEN OFF BY COUNCIL WORKMEN AND NOT REPAIRED .STRIAGHT AWAY HE GOT IT REPAIRED AND THE METER INSTALLED.HE ALSO GAVE US SOME TIPS INCASE OF FROZEN PIPES .OUR METER WAS FITTED ON THE 23/10/12 AND WE WAS ABLE TO MOVE IN ON THE 27TH THANKS TO MR SLATER AS THE COUNCIL WOULD NOT COME OUT TILL THE 31ST TO REPAIR IT.

Gary, Lee and all staff working on Wood Lane at Hipperholme. Above first class customer service - They are extremely considerate, always happy and great team of guys. Its a very narrow lane, but I have never had to wait for them to move a vehicle, they never get cross if they do have to move something so that I can get passed. Massive thanks to them, just cant praise them enough. Its beautifully organised and Wendy is also brilliant to deal with. Thank you to everyone.

Your contractors have been working on lane ends green hipperholme halifax hx3 for the passed 4 weeks. The guys have been particularly helpful, pleasant and friendly. We ve had regular updates on whats been happening and water supplied in case our water was cut off. I have three boys under 5 and they have loved talking to the men who have been digging for treasure! Please nominate, Gary cooper,steve walker and lee burton.

This chap was polite very informative regarding my new meter and did an excellent job. He certainly deserves a WOW award

29/11/12 Having had water gushing from our water meter on the pavement for over 5hours in freezing condition these 2 travelled some 40 miles and did an excellent job digging and stopping the flow of water.Conditions were terrible but they never never moaned in anyway and they were so polite and helpful. very hard to put into words but brilliant

We want to thank Martin for the very friendly and competent manner he went about unblocking the sewer at our Kingdom Hall in Doncaster on Saturday afternoon. After unblocking the sewer he investigated the cause of the blockage and spent time in cutting away fine roots making sure the water could run freely into the main sewer. As we had a number of different congregations (+-300 people) using the hall over the weekend, we needed to have this problem attended to ASAP and we want to thank Martin and the Yorkshire Water staff who I communicated with on Saturday in arranging that this job be escalated to being repaired on the day. Contact Ref K337205-2 Job Ref 14972364Thank you Elton Webb

Ian was with us within half an hour of us calling after finding we had no water supply in the house. He was polite, friendly and sympathetic of our situation. He was able to diagnose our problem quickly and effectively to being the internal stop cock which had become blocked with debris in the tap. He helped with fixing the problem and was able to quickly restore water to our home. Ian is a credit to you and fine ambassador for YW. Im sure he is a welcome face to many of your customers in need. He should be commended for his commitment to customer service.

He fitted a new water meter and came to the door to tell me all about it, he did it in a very courteous manner telling me various details like cleaning it with chlorine to avoid contamination etc. In a truly Yorkshire way he did a very good PR job a good lad Thanks

14986347 - customer stated how helpfull and kind Andrew was towards her elderly mother i.e taking his time and explaining the outcome in full detail.

Ref ICE no. K343210-1 Dec 2012 Very impressive service all round, from the lady who answered the phone all down the line. Delighted to have someone attend so quickly, and Mr Parsons was very helpful and informative, working cheerfully and efficiently in nasty subzero conditions, locating and digging out the stopcock serving our property and arranging for speedy repairs when it proved to be broken. I am also delighted that the stopcock has now been moved to a much more sensible location, and is water-meter-ready should we decide on that option. You hear a lot of complaints about utility companies these days, but in this case your service was excellent.

K342375 - 14977574He would like to tahnk the very professional and helpful operatrive Martin who finally sorted the problem. He showed me via the drain camera that there was a tree root which had penetrated the sewage pipe 11metres further down the street. Congratulations ona first class excellent service.