Recent nominations

I had an issue with my meter and had called on 3 occasions having to speak to different people each time and to no avail. I had also sent an email to Customer Services and received a call from Lisa just when I was feeling I was getting nowhere. Lisa arranged for an inspection and replacement meter, she also kept in contact the whole time through emails, letters and phone calls. She eventually resolved my problem quickly and in a more than satisfactory way. I feel that the service I received from Lisa was above and beyond any service I have received from this or any other company. She was very friendly yet at the same time professional and made me feel confident that she would do everything she could to help me. I think Lisa is a credit to Yorkshire Water and would like her to receive some recognition for this.

This is on behalf of my mother who is your customer. It is to thank you for the excellent service when my mothers water meter was upgraded on 15 April. The lady who dealt with my telephone call to make the arrangements was both friendly and efficient and I was able to make a convenient appointment without trouble. The gentleman who carried out the upgrade was punctual, efficient and also friendly. This probably how things should always be but often are not with many organisations. My mother is now 93 and still able to live independantly with my support and I really appreciate co-operation like this because otherwise, a small matter can quickly get out of proportion. I always try to be there when anything like this is done, which is why convenient appointments are so important. Thanks again to those concerened for ensuring the happiness of an old lady. (Personal reasons have delayed this letter.) J.M. Agar

This is on behalf of my mother who is your customer. It is to thank you for the excellent service when my mothers water meter was upgraded on 15 April. The lady who dealt with my telephone call to make the arrangements was both friendly and efficient and I was able to make a convenient appointment without trouble. The gentleman who carried out the upgrade was punctual, efficient and also friendly. This probably how things should always be but often are not with many organisations. My mother is now 93 and still able to live independantly with my support and I really appreciate co-operation like this because otherwise, a small matter can quickly get out of proportion. I always try to be there when anything like this is done, which is why convenient appointments are so important. Thanks again to those concerened for ensuring the happiness of an old lady. (Personal reasons have delayed this letter.) J.M. Agar

Two colleague visited today to investigate blocked soil pipe and drains at my residence and my neighbour.I cannot commend them highly enough for there professional expertise in rectifying the problem. My soil pipe is actually internal to my garage and there was a very high potentail for contamination due to the layout of our drains, no one so fit to install man holes so jetting had to be done in side the garage, although there was some spillage this was kept to an absolute minimum the attension to detail in clearing up was a credit to your operatives.

re job ref: 15593618First class customer skills Excellent Communication When the extra mile to make my lifer easier.Thank you and Well Done!

Never had such good customer service. Many thanks

Never had such good customer service. Many thanks

Never had such good customer service. Many thanks

Never had such good customer service. Many thanks

I am writing to commend the men who have been involved in the works on West Road, Melsonby. They have been courteous, helpful and extremely well organised throughout. We have had very effective liaison through Maurice who has kept us informed all through the project. The men have been extremely helpful to both my school and also local residents. Throughout the project they have always had the n eeds of the community uppermost in their minds and even though their work necessitated cordoning off large areas of a small road ther has been a minimum disruption caused. A superb job! Kind regards Trevor Watson Head teacher

a nomination for a plumber who on 1st may 2013 at my home address did fit a water meter. I myself have plumbing skills in my trade, i was impressed with the professionalism & enthusiasm of the operative. He did a first class job and had pride in his workmanship, if all your tradesmen are as good, i would image that you wouldn`t need a complaints dept. well done yorkshire water. Mr Lee. bradford bd13 2jh

Jonathan has just fitted our water meter, must say he was a very pleasent well mannered guy, carried out the job with minimum disruption, nice neat job under our sink with no mess, explained all about billing etc and gave us a leaflet all about it and answered any questions. An asset to your company.

I would like to give Colin Boswell a big thank you for being persisted and dogged as he was down the manhole. Some 3 hours but he would not let it beat him. Colin is a CCTV operator and could easily have walked away and waited for someone else to arrive to get in the manhole to clear the blockage. Can we make sure he gets a big pat on the back which he deserves.

Bryan and Andy attended my house yesterday to repair a leak which they did. They were very helpful and polite, leaving my front garden very tidy and one of them even removed a dead rat from my greenhouse which was worrying me. Thank you Bryan and Andy!I have a number that may be some help to identify them. 15494289.

I should like to nominate Mr Dunn for his excellent customer service and professional ability. He was polite throughout and went the extra mile to ensure the installation went as painlessly as possible with his attention to detail and regard for our home.Thank you

this person came to fix a problame that three different company could not fix i was charged a total of £375 from them but john from yorkshire water went way over his job to fix the problame for my family. i really am very greatfull to yorshirewater and john very less people will pick a manhole with bricks full of because of the back pain. but he did not complain he just got on with it.

Mr Gill visited my property on 23.4.13 and that of my neighbours and his 1st Class customer service and attention to detail did make me think "WOW" - considering his youth, he showed complete respect to myself and my neighbours - and we would like to thank him for that.

Polite helpful friendly, this chap ticked all the boxes. So refreshing to be treated this well. A credit to YWA

Wed 24th April 2013 We had a new water supply and water meter fitted at our property today. The team arrived on time and the way they prepared the site, before they even set about any work, was very professional. The work meant we had to have traffic lights outside our house and a pavement, which would have been obstructed, made accessible. We were very impressed with their attitude, not only to their work, but to us the customers. They explained everything to us and liaised with other builders we had on site. They were charming, polite and and hard working. The whole job was completed by 2pm and they made sure the site was safe and unobstructed before leaving. Congratulations on a brilliant team.

Dear Sir, We refer to the repair of the water leak at the above address on April 18th and 19th 2013. After the initial inspection by Yorkshire Water, the repair was passed on to Morrison Utility Services, PBSH. We write to compliment the two young men, Stephen Allison and Jonathan Atkins for the excellent job they carried out. Also, they were courteous, helpful abd very conscientious in their work. Thank you Yours faithfully Mrs Denna Pilkington Mr Lionel Pilkington

your technician was here on time, in fact he was early, he explained all about the water tests he would carry out which he did step by step, ( feel like i could do his job now ) then informed us about the results , so we felt this young man was a credit to his company.

I would like to say thank you to Lisa Grondalski who dealt with a recent complaint I had.Lisa called me on the day I logged the complaint, which surprised me to tell you the truth as never usually hear back from utility companies. Lisa explained what happened with the water at my home, credited me with cheque to cover any water and inconvenience. Lisa then called me the next day to see if everything was fine.Great customer service from Yorkshire water and from Lisa.Thanks

Dear Sir/Madam, I am writing to say how pleased we are at the way your team of workers have replaced the water pipe through the village. They have had to work in the most awful of weather conditions yet they have completed the work with very little disruption to residents. The relevant holes have been filled in tidily and with care. Having spoken to the workmen from time to time we would like to say how friendly they were always having time to explain what they were doing and why. Please give them a pat on the back from us for a job well done along with our thanks. In this day and age it is a pleasure to be able to congratulate rather than have to complain. Tell them we hope the weather improves for their next assignment. Yours sincerely, Alan and Pam Weighell

JOB NUMBER: P042406/1 Monday 22 April 2013Richard came out @ 12.00 noon, and cleared our blocked drain and was indeed very polite and helpful. We would like to compliment him on his "good customer service", such a pleasant man.We were going to write a thank you letter but, we would like to nominate him.Nice One Yorkshire Water!!Kind RegardsDenise & Nigel Ogden-Deacon 23 SANDRINGHAM WAY, LEEDS LS17 8BX

Young people nowadays are said to have a poor work ethic and poor attitude to most things. Jason Gill would certainly silence any doubters. He is a young man not afraid to get his hands dirty (literally) and get stuck in. He is courteous, again a trait not often found nowadays, and is conscientious and dilligant to detail. He appeared to have a pride in doing a job well and is a definite asset to your organisation.