Recent nominations
Thanks to everyone who has nominated someone, we really appreciate it.
Please have a look through our recent nominations to see what good customer service we offer.
21794. Dave Warley
Friday 20 April 2012, Snainton just outside Scarborough. I work for Scarborough Borough Council and have been investigating a sewage leak on High Street, Snainton and as i think it was a public sewer problem had specificaly asked for Dave Worleys assistance as he had recently looked at the problem. Unfortunately requesting specific people is not something that Lumsden and Carroll are happy with however Dave was sent. I have worked on many jobs with Dave and have always found him to be an asset to the company. Friday was no exception he was professional, knowledgeable, cheerful, helpful, and thorough. Again a huge asset to Yorkshire Water, again i would always make a point of asking for Dave to assist on jobs because i greatly value his input and assistance.
Nominated by: Ellen Gillott
Date: 09:10:26 26/04/12
21796. Phil Atkinson
Phil Atkinson attended and cleared a blockage to a foul sewer on Woodlands Drive.All my contact on this issue has been excellent. I spoke to Val and Janet on the Yorkshire Water customer line, they dealt with my issues and questions clearly and helpfully. The company that were asked to attend the blockage called to let me know when they would be coming, as did Phil Atkinson on his way here. Phil was helpful and did a great job.Altogether an excellent service. Thank you to all involved.
Nominated by: Fiona Carr
Date: 09:07:35 26/04/12
21802. Mark Cardiss and Andy Dutton
These staff can and did a great job at my house, i am very happy with what they did and their conduct, i will recommend that all your staff should be like them, great job.
Nominated by: sharon davies
Date: 09:06:25 26/04/12
21806. Richard Storr
K009826-10 cust wouild like to pass on praise to SP she said they were very pleaseant and did fantastic Job
Nominated by: Tracy Allan on behalf of cutomer
Date: 09:04:53 26/04/12
21813. Jonathan Wagner
I nominate Jonathan Wagner. He was prompt to arrive. He was polite. His work was thorough and he left the work area clean. He explained everything to me and I felt very satisfied wnen the work was complete.He is a credit to your company.
Nominated by: Barry Thorp
Date: 09:04:15 26/04/12
21826. Steve Every
Steve came to us in double quick time, he was friendly and polite. He explained the problem showed me why and how the system worked and I am more than happy to nominate him. Not just what he did but the exrta customer care and patience he showed. Job No 141234060
Nominated by: Robert Hall
Date: 09:03:04 26/04/12
21829. Richard Lawn
I would like to nominate Richard for first class service when investigating blocked surface water drainage on Leeds Road Selby on the evening of 24/4/12. Richard worked tirelessly to locate a blockage in the drainage line by ruling out different issues/drains to finally locate a blockage in a 7m stretch of pipe, unfortunately this was ina 450mm pipe which was too large for Richards Van to tackly so he arranged for a lorry to arrive the very next morning which had heavier equipment to try and unblock... Excellent Service from Richard and he very very imformative on the issue with is very reassuring for members of the public. Thanks again Richard!!
Nominated by: james stronach
Date: 09:01:06 26/04/12
21830. Ryan Hamilton
THE TECHNICIAN ARRIVED PROMPTLY-IN FACT SLIGHTLY EARLY WHICH SUITED US. HE WAS COURTEOUS,KNOWLEDGABLE AND SLICK. HE COMPLETED THE JOB WITHOUT FUSS AND ON COMPLETION EXPLAINED FULLY WHAT HE HAD DONE. NO COMPLAINTS WHATSOEVER. nO HESITATION IN COMMENDING RYAN FOR THE WORK HE HAS DONE AT OUR PROPERTY. mAKES A REFRESHING CHANGE-WOW!!!
Nominated by: Paul Hesselden
Date: 09:00:13 26/04/12
21833. Ryan Hamilton
Ryan fitted our meter on the 25th of April 2012. He was efficient and polite and took the time to explain the full details of how the readings were taken without needing entry to the house , what to do if there was a problem etc. He was quick, friendly and helpful. If he is representive of all your plumbers you should be proud. Thank you for the quick response to our request for a meter.
Nominated by: Elaine Hirst
Date: 08:59:31 26/04/12
21835. Darren Kenyon
Ref job no. 14074913 ICE no. K015972 Thse two lad came to repair a raised and dangerous lid to an inspection hatch near us, which I had reported. They were very efficient together with being friendly, civil and courteous. They certainly deserve recognition for a brilliant work ethic. They are a credit to the company.
Nominated by: Elizabeth Hull
Date: 08:58:44 26/04/12