Recent nominations
Thanks to everyone who has nominated someone, we really appreciate it.
Please have a look through our recent nominations to see what good customer service we offer.
22536. John Caulfield, Luke Haugen, Mark Whitely, Steve Lingard, John Sheridan
K045893 -All the technicians that visited were really considerate and polite. The all did an excellent job. The customer has a small baby and they all made sure she wasnt disrupted. Overall the customer was very impressed.
Nominated by: Charlotte Kirton on behalf of Miss Rachel Cater
Date: 09:55:40 18/05/12
22514. Jonathan Wagner
Your service has been very afficient with text messages up to coming as its easey to miss a appointment. Your technician Jonathan had a very plesant maner and socable while getting on with the job. Jonathan did the job eficently leaving the area clean. Thank you for your service as I will spread good word over your overall customer service. And thank Mr Wagner too. yours faithfully Gareth Mason.
Nominated by: Gareth Mason
Date: 09:55:01 18/05/12
22503. Bill Brady
Arrived to fit water meter at our house. Throughout the whole time Bill and his colleague kept me informed of the process, and throughout they took the time to apologise not only to myself but also to our neighbours about the dust and disruption. Their manners, their humour and obvious hard work were a credit and a positive reflection on your company.
Nominated by: Peter Kane
Date: 09:54:31 18/05/12
22496. Ian Thompson and John Cunningham
After three unsuccessful visits trying to locate the external stopcock I had another appointment for the installation of a new water meter . Ian and his colleague John were punctual courteous and thorough in locating the (previously) hidden stopcock and they carried out the installation with minimum disruption. The installation was successfully completed within no time. Both of them demonstrated good customer skills, and I have no reservations about nominating Ian.
Nominated by: priya
Date: 09:52:47 18/05/12
22469. Richard Galthen and Team
For the Attention of Yorkshire Water Services and Balfour Beatty Re: road resurfacing in the GranbysDespite the difficult task of lifting the sets to replace the mains water pipes, I would like to comment on the work now completed on Granby Mount. A real effort has been made to match the surrounding road surface. I would like to thank the men involved and am hoping that Granby View will receive the same level of care. These sets had to come up last year because of gas works and we all dreaded the latest excavations! We don’t mind waiting for completion if the quality of work is going to ensure that the road is returned to its former condition by the end of the contract. The men relaying sets have demonstrated real skill in matching the surrounding sets and road camber, so once again please thank them for the work completed to date on Granby Mount and View, much of it managed in appalling weather conditions!
Nominated by: Aisha Ahmed (behalf of customer)
Date: 09:51:29 18/05/12
22464. Ian Thompson and John Cunningham
We have just had our water meter fitted today 14th may 2012.The two guys who installed the meter were brillient , explained to me what they would be doing ,and apox how long they would be, when the meter was fitted they showed me the meter and how to read it and the water stop tap,which was very helpful information .Ian and John are a asset to your company, keep up the good work lads ,nice to see smileing faces .
Nominated by: Sall Ingram
Date: 09:50:45 18/05/12
22454. Dale Wood
After having to phone yorkshire water approx 8-10 times in the last two years reguarding a recurring blocked external drain, Dale is the first person to look for & find a potential reason for this recurring problem. Hopefully the information Dale is passing to the relevant departments reguarding this will lead to a permanant resolution of the problem. A very professional & polite young man with a genuine concearn to resolve the problem properly, not just to clear the blockage until next time.
Nominated by: jason widdison
Date: 09:49:43 18/05/12
22433. Alex Gee
Job No. 141875710010 We reported a blocked sewer at 3 pm on May 11th. We waited 43 hours for a technician to arrive but when he did so Alex Gee quickly found the problem and cleared the drain. He was also very thorough and checked the drains in the adjoning properties. He was a very considerate, courteous gentleman who restored our faith in Yorkshire Water after we had cause to complain about their services last year.
Nominated by: Mr and Mrs Wood
Date: 09:48:46 18/05/12
22430. Steve Every
Reported a serious drainage (to me) problem to Personnel at YW on Friday 11th May 2012. Phoned YW with trepidation. Was informed someone would call back within 30 minutes- actually rang back in 15 minutes. Was informed someone would visit within one to two hours – actually arrived with big machine after 40 minutes, could not resolve problem but called for reinforcement and an even bigger machine arrived which resolved the problem with the sewers and subsequently lowered my blood pressure. Many thanks to the personnel at YW.
Nominated by: Chris McHale
Date: 09:48:08 18/05/12
22413. Paul Kelly
ICE Case 14126249 ,28 Westwinn Garth LS14 2HX 11/05/2012 New Water Meter InstallationYour Fitter Paul ,arrived, Politely introduced himself , showed ID and explained exactly what was to happen, he then proceeded to do exactly what he had explained with no mess, no fuss, and with great efficiency!. These days it really makes a change to experience this kind of superb service carried out with curtesy and politenesss,which did indeed make me say WoW. Even if no award is earned I do hope you can pass on my sincere gratitude to Paul for a Job well done!.Yours Sincerely Geoff Taylor.
Nominated by: Geoff Taylor
Date: 09:46:35 18/05/12