Recent nominations
Thanks to everyone who has nominated someone, we really appreciate it.
Please have a look through our recent nominations to see what good customer service we offer.
22993. Matt Purssell, Glen Scott, Neil Handley, Adam Jobling, Martin Southam, Matt Nelson
Customer from Trelawn Place, Leeds wrote:- We have during the past 7-10 days undergone the replacement of the water pipes in this street. I understand that the team involved were under the care of Glen Scot & Adam Jobling. What a superb team they were, always cheerful and always ready to answer any queries one might have. Also they kept householders informed about any development - particularly when the water had to be turned off. They were such an incredible group and were hard grafters from the moment they arrived on the scene until their departure. I have nothing but total admiration for the way this whole project was handled. No easy undertaking given the complexity of what they were doing. It is to their great credit that they endeavoured to keep the disturbance to a minimum for all of us. Indeed in all ways they were a credit to your organisation. I think many of us were somewhat dreading the onset of the replacement but, the way it was handled by this team demonstrated that we had nothing to fear
Nominated by: Lynn Marrison (on behalf of customer)
Date: 10:54:38 07/06/12
22994. Richard Galthen, Terry Pratt, Paul Waller, John Edwards
Customer from Avon Close, Wombwell wrote:- Mr Wall wrote - Prior to the work starting I took the oppportunity that you offered to contact them with the special needs that we have. My brother is handicapped and uses a wheelchair, therefore we needed access for our campervan, our only transport. The team who undertook the work went out of their way to accommodate not just our needs, but speaking to some of my neighbours, their needs as well. Yes, there were minor disruptions, but you cannot work on a narrow cul-de-sac without them and that is recognized. The way that they tidied as they went along, removing the excavated rubble to keep their footprint to a minimum was impressive. All the more so when you remember we were supposedly in the middle of a drought, it rained heavily most days. The support of the workmen is much appreciated and they are to be commented for their customer service aswell as their obvious construction abilities. If our experience is indicative, then you have a first class contractor in Balfour Beatty.
Nominated by: Lynn Marrison (on behalf of customer)
Date: 10:53:26 07/06/12
23025. John Green and Sam Housley
K054310 - CUST VERY HAPPY WITH THE COVER REPLACEMENT. VERY EFFIECIENT AND PLEASED WITH THE END RESULT
Nominated by: charlotte kirton on behalf of Mrs Gill Memmott
Date: 09:57:17 07/06/12
22772. John Sheridan
K059333 - Very impressed with the service. It was all resolved by John and cleaned up. You woudlnt have known we had even been because it was so tidy. John was a proper gentlemen.
Nominated by: Charlotte Kirton on behalf of Mr Macbryde
Date: 09:54:48 07/06/12
22857. Gareth Birch, Sam Houseley, Julie Stebbings, Charlotte Kirton
K049830 - 14183182 Mr Widd was extremely happy with the service he recieved both by the technicains who did the work and the customer service staff that dealt with escalating and passing on his concerns about the m/h that was to be brought to ground level. His wishes were taken into account and he is very happy with the outcome.
Nominated by: charlotte Kirton on behalf of Mr Widd
Date: 09:53:56 07/06/12
22945. Steven Hawksworth
K071960 - Steven Hawksworth was marvellous. He was absolutely smashing. He got on with resolving the job and he was polite, knowledgable and very professional.
Nominated by: Charlotte kirton on behalf of Mr Taylor
Date: 09:52:28 07/06/12
23037. Andrew K Lee
I would like to nominate the man from DrainsAid for a WOW award, Andrew Lee. He was friendly, considerate, spent time to listen to the various aspects contributing to my cellar floods and explained what he was doing, and what he thought were the reasons for the blockage in the drain. Andrew said he would arrange with yourselves to issue letters to residents warning them of what not to put down the sewers. I thought this was fantastic of him and he really went the extra mile for me. Despite the reason for my contacting you being unpleasant, the solution and the dealings Ive had with you and your contractor has been much more pleasant.
Nominated by: Mrs E M Blackburn
Date: 09:45:50 07/06/12
23038. Steve Goode
When we first moved in to our new premises, we had an issue with the drains. Stevie Goode from Yorkshire Water came to address the problem, and can I just say — he was Fantastic! He was professional, helpful and very thorough; a credit to Yorkshire Water. Please pass on our commendations to his bosses, he was outstanding.
Nominated by: Mr and Mrs Dutson
Date: 09:45:43 07/06/12
22906. Steve Moulding
Mr Moulding examined the leak which we had reported and was in a very inaccessible position. Although it was not the meter causing the leak he gave his opinion that the packing nut seemed loose, and that the problem might be able to be solved in a short time. Although it was in a very awkward position, he went the second mile and carefully adjusted the nut to solve the problem.Steve was polite and cheerful, and is a credit to Yorkshire Water.
Nominated by: Ronald Fordham
Date: 13:15:49 01/06/12
22590. Ian Thompson and John Cunningham
order no. 14088918 fitting of a water meter. 13 trinity rd Hornsea hu181te date 17/05/12 the meter was fitted in our passageway between 2 houses, Ian and John where very pleasant and did the job without any fuss, and left the work area spotless, thankyou, D Thrussell.
Nominated by: S P Fewster
Date: 10:11:26 18/05/12