Recent nominations

I would like to nominate Darren Stockdale from Lumsden & Carroll for going over and above to help two of our vulnerable customers in Queen Street, Withernsea and Osbaldwick Lane. In Withernsea he knew the customers history and went that extra mile to remedy the situation, ensuring that our customer, despite difficulties that theyd had was left with a positive view of Yorkshire Waters customer service. This is real 5 out of 5 service.

Came to look at my drain. For an excellent attitude and service. Explained everything that he had done and was very polite and professional. Hope that all your staff are like him.

K111134-1-I am writing regarding a water leak at my property that only became apparent when I had a water meter installed. I wanted to say thank you for the excellent service provided by Yorkshire Water. David Kenyon was extremely helpful and thorough in helping to find the problem. I like the text messaging service that gives more accuracy on the arrival time of your engineers. This meant i could still take my daughter to school without worrying I would miss them. Morrisons were also efficient in dealing with and repairing the leak. they left my garden just as I left it in the morning. So overall I am impressed. Thanks alot

i had a water meter fitted today, mick gave first class service,the sort of service that i expect from yorkshire water, he was friendly,polite,was smiling and laughing and joking, he explainded everything to me properly, an excellent technician.well done mick and yorkshire water.

Mr Knowles visited our house on an arranged visit at 10.00 am 0n 10th July 2012 to investigate why we had such poor water pressure/flow. This problem has gone on for at least 15 years with a number of visits from Y.W. people in the past who have to put it politely been useless, even down to digging two holes where no water pipes exist and telling us they had fixed the problem! Mr Knowles went to a lot of trouble to locate the water pipes, he was very knowledgeable and professional. He arranged for work to be carried out that very day and by teatime we had an excellent flow of water for the first time in at least 15 years! It really was a WOW! for us, we can have a bath and use the shower properly. Fantastic! I cant thank Mr Knowles enough. I also want to thank the contractors who have done an excellent job as well. Altogether a first class service.

A very very big thank you to a lady called Mini Mahay for all her support throughout this. Just knowing she was there for any problem I may have had, was lovely, shes been marvellous.

K104678-2- I write to you to commend the members of your staff, who dealt with a leak from a pipe connected to the water meter at my home, on the morning of Saturday, June, 2012.My initial call to Yorkshire Water was taken by Zara and she was most courteous and helpful.The next member of staff to phone me back was called Riz and he dealt with the whole matter in a most professional manner. He kept me informed of progress with subsequent calls and within two hours the plumber arrived to deal with the leak.For his part the plumber was very courteous and rapidly effected the necessary repair.I genuinely commend your company for the efficiency with which all staff members operated. It was close to being a ‘text book’ example of how to operate.Obviously, the water damage is a cause of distress, upheaval and time-consuming removal of damaged flooring. However, the initial distress was alleviated at the time by the efficiency of the service. I do hope that these staff members will be made aware of the commendations I offer; as well as others whose names I did not register at the time.

Mrs Mellor called regarding Richards visit to her property today. She would like to pass on her feedback and that Richard is a very helpful, very knowledgeable, very understanding young man. A credit to YW.

K109657-3 Mr Robertson called today to thank Drainsaid & the young man who visited this morning to unblock the sewer, his said he was extremely efficient & friendly & wanted this feedback passing on to his manager please, thanks end

K054781 Just a quick note to thank you for all your help with your common sense approach to the problem at Silkstone. It was nice to see a team able to work together during a site visit with yourself, Michael, Mark and Ian. I am sure you will agree the site visit was the best way forward as it enabled you all to see the problems involved, discuss them with ourselves, find a solution and that doing the work now would be much more cost effective for Yorkshire Water. The guys from Lumsden and Carroll were also very helpful and worked with our builders to ensure everything was done with as little upheaval as possible and the drains could tie in as easily as possible. We immediatley noticed a difference with the flow in that when we looked down what was the old manhole 2 we could see water flowing throughwhich didnt happen before. I hope that Dr Phillips and the rest of the board of Directors appreicate all your efforts and that of others and can see what can be done to resolve what may seem trivial issues in the terms of the number of people affected but mean so much to those whos lives are affected. Sometimes you have to look outside the boc to solve a problem and procedures cannot always be followed which is ehre the common sense approach has to be used. Been able to occassionally bypass procedures would surely make Michael Dennys job more pleasurable as unfortunatley he had to bear the brunt of my frustrations (which he did very well). It seems that many of the problems I faced in getting the work done were down to the rigid procedures in place rather than people involved and that at many times they were as frustrated as me. I hope that our case may now lead to unusual cases been able to bypass ther procedures and looked at seperatly using the common sense approach ensuring a speedier outcome to all involved.Lets hope the problem is now solved and the case can be closedOnce again ThanksRegards Mike Lumb