Recent nominations
Thanks to everyone who has nominated someone, we really appreciate it.
Please have a look through our recent nominations to see what good customer service we offer.
25065. Dave Quinney
Excellent, thorough job and got our problem sorted within the day. I could nominate any of the Yorkshire Water employees that I spoke to to sort this problem as they were all great - but unfortunately I dont have their names! In particular the man who came to our house prior to Dave Quinney, was also excellent!
Nominated by: Lucy Cunnington
Date: 11:19:58 28/08/12
25067. Rosie Copland
Copy of email received from customer Ann Sunderland 17/08/12 8.57am.Morning RosieI just wanted to take the time to thank you and your colleague for all the help you gave me yesterday. The service I received was absolutely fantastic. it has been a long time since I was looked after so well, with people calling back when they said they would and being so efficient as well. I had my build over approval in less than 8 hours! Absolutely amazing.Thank you both so much for you help.Please pass this on to you colleague as well.Kindest Regards Ann Sent from my BlackBerry smartphone from Virgin Media
Nominated by: Helen Miller
Date: 11:19:09 28/08/12
25088. Phil Shaw and Alan Pashley
Job no 143791480010, Phil and Alan showed a genuine passion and determination to complete a mains burst repair under difficult circumstances. The live repair was carried out on a pumping main and saved a strategic mains isolation by Yorkshire Water. An excellent performance by these two nominated candidates...
Nominated by: Ryan Butcher
Date: 11:18:27 28/08/12
25101. Neil Burrage
Neil was excellent in the service he gave, he certainly went the extra mile to help us with the leak we had on Tuesday evening. `We very much appreciate how he helped us!! Brilliant guy!Best regardsJonathan.
Nominated by: Jonathan Million
Date: 11:17:24 28/08/12
25121. Caroline Goodall
I would like to nominate Caroline for a wow award as everytime I am stuck or not quite sure what to do with a case or something I ask Caroline and she is never too busy to help me and she always goes the extra mile to help me get the information I need.Caroline is truely a helpful collegue and I wish more people helped like Caroline does.Thanks Caroline.
Nominated by: Laura Griffin
Date: 11:16:07 28/08/12
25130. John Wharton
I would like to let you know about the fantastic service we received today by your technician who sorted out our blocked smelling drain. What a nice friendly member of staff you have there a true ambassador for a service provider such as Yorkshire water. I cant thank you all enough, I will be sharing the impression with my neighbours whos drains are connected simply, Job Very Well Done!
Nominated by: David Widdowson
Date: 11:11:54 28/08/12
25153. Alison Flynn
Hello. I recently had to complain to Yorkshire Water after a poor customer experience and non-resolution of my problem. My case was referred to Alison in Customer Services. I just wanted to let you know that her intervention was excellent. She really stuck at the job of solving the problem, which I accept was not a straightforward one. I got regular telephone updates and really felt that at last someone was on my side. Well done Alison for getting it sorted out - an asset to YWs customer service team. Thanks again, Robert Webb.
Nominated by: Robert Webb
Date: 11:09:16 28/08/12
25188. Dave Quinney
Dave attended follow on work I raised to rectify a faulty shower. The job was to replace the shower. He contacted me to discuss the work, attempted to repair the existing one ,(To save money) and after exhaustive efforts sourced a replacement and installed it to the delight of the customer. He even repaired a slight leak on the customers toilet as a good will gesture. I have worked at Yw for 25years and never had the pleasure of dealing with a plumber who was so polite, informative and helpful. Thankyou Dave and Aquaforce. You are a credit to Yw and its customers. Dave All
Nominated by: Dave Allington
Date: 11:06:33 28/08/12
25194. Joe Harbon
Mr Platt would like to praise Joe who visited today. Mr Platt has had an ongoing problem for 10 years and various visits throughout that time. He said that all it needed was someone to visit with a little bit of common sense - and Joe lifted up m/hole cover and managed to removed a 10 foot log. He said he was very very helpful.,He would like this praise passing on.
Nominated by: Tracy Allan on behalf of customer, Mr Platt
Date: 11:03:04 28/08/12
25232. Dale Wood
K159133 - 14550537 Customer would like to compliment Dale. He said hew as really lovely and courteous and made him feel at ease.
Nominated by: charlotte kirton on behalf of Mr Khan
Date: 11:01:35 28/08/12