Recent nominations
Thanks to everyone who has nominated someone, we really appreciate it.
Please have a look through our recent nominations to see what good customer service we offer.
28432. Nathan Clayton
On Sunday 25th Nov our toilet and outside drains were block by sewage. Rang YW to report who rang back to say you were pulled out and could not get to me unti Mon. I explained that on Fri 23rd Nov my husband who is terminally ill had been sent home because his immune systems was so bad it was felt he was safer from infections at home rather than on the ward. Imagine my panic on seeing toilet etc in such a state. Lady said she would do her best to get someone out to me that day but could not promise which meant if not cleared he would have to go back into hospital. Nathan Clayton arrived around 6.- 6-30pm on been told of my situation he was just wonderful reasurring me he would not leave me until it was sorted. He had quite a job on about 1 - 2 hours later he came to tell me it was all cleared. It was dark cold and wet this young man was just so wonderful he could see how worried I was. Please please make sure he knows how thankful I am to him and to Yorkshire Water for getting out to me as soon as you could under what must have been very difficult and busy circumstances. Thank you Paulinr Beckwith
Nominated by: Pauline Beckwith
Date: 15:19:11 29/11/12
28457. Barry Bangert
Job No 14956266Emergency job to repair broken main in back garden. Both men never Stopped working. They worked through bad conditions stood in water because it would have meant turning the whole streets water off. They explained everything they were doing and cleaned up after themselves even down to washing the passage floor on their hsnds and knees. Very impressed excellent service.
Nominated by: Terry Buckley
Date: 15:18:32 29/11/12
28459. Martin Eaton
On the day of the call-out (10/11/2012), I received a text AND a voice message to indicate the approximate time that the engineer was due to arrive, to sort out my blocked drains. Martin Eaton arrived earlier than indicated, he was extremely efficient and thorough with EVERY part of the clean-up process. The problem was soon resolved with little fuss. He used the camera, which I thought was amazing. Having found the problem he jetted the drains clean, replaced the man hole cover, then disinfected the whole area. I would definitely nominate Martin for a WOW Award as, nothing phased him, he was very professional and accurate, with his work - even on a Saturday. Well Done & Thank You. Graham Wood. Job No: 14869656.
Nominated by: graham wood
Date: 15:17:44 29/11/12
28473. Richard Lawn
this gentleman came to unblock my drain last week and there was sewage in my front garden. he was very professional and friendly, made me feel at ease. he kept me informed throughout the evening and tried to clean up as best he could. he has been back this morning to remove the remaining sewage from the garden, again acting very professionally and friendly. his attitude and support made a massive difference to what was a nightmare, because of this i would like to nominate him for the WOW award
Nominated by: julia sykes
Date: 15:17:13 29/11/12
28485. Dean Wade and Jason Parker
After ongoing problems for a considerable amount of time with Yorkshire water these two individuals helped restore some faith by providing courteous, efficient and professional help with the major issues we had. We have nothing but praise for the customer service they offered and hopefully they will be recognised for the effort and the " extra mile" they went.
Nominated by: Mr Frank Butler
Date: 15:16:42 29/11/12
28493. Chris Thomas and Marco
These two gentlemen were superb, very polite and curteous and did the job in no time.Didnt know this type of work force exicted anymore, thankyou
Nominated by: mae perkins
Date: 15:16:00 29/11/12
28497. Andrew Lee
I would like to nominate Andrew Lee who attended my home which had an internal flood he is a proffesional and a true credit to the Yorkshire Water Comany his customer service is first class.
Nominated by: Joanne Edwards
Date: 15:13:13 29/11/12
28503. Mark Hopkins
Mark deserves the highest praise for his professional approach to his job and his excellent customer skills. We were very, very impressed by him.Roger Cooke
Nominated by: Roger Cooke
Date: 15:12:09 29/11/12
28522. Dave Warley
letter sent in from customer, states dave Warley was very helpful with recent flooded drains. He visited our holiday cottage at Grosmont YO21 on 26.11.12. He was very courteous and efficeint throught , Well Done and thanks
Nominated by: Tracy Allan on behalf of Customer Mr G Jones
Date: 15:11:34 29/11/12
26690. BarhaleWSP Site Team
5, Wain Way, Nth Wingfield, Chesterfield, S42 6PQ.Just a note to let you know how informative, cooperative and helpful these men have been whilst laying the pipe lines at north Wingfield. A very polite and hardworking bunch of men. Yours truly, Mrs Martin.
Nominated by: Andrew Bolt on behalf of Mrs Martin
Date: 18:30:30 31/10/12