Recent nominations
Thanks to everyone who has nominated someone, we really appreciate it.
Please have a look through our recent nominations to see what good customer service we offer.
27854. Joshua Town
K284232-2 Called customer to see if all ok she was more than happy she sais the tech was 1st class rate , service was brilliant she very impressed and pleased very gratefull she could not praise us engouh extremaly happy with us as a whole from start to finish advised will pass this praise on
Nominated by: Tracy Allan on behalf of Customer Mrs O Peirse
Date: 15:46:12 29/11/12
27864. Tim Walker and Peter Sill
Dear Sirs, I am writin to say thankyou to Yorkshire Water for the excellent customer service which I recenly received. When ever I contact the advisors answering the telephone are so friendly and helpful and I do feel as if I am getting personal service from the people who care. Not just that but all my requests have been dealt with quickly and efficiently and not at all reluctanly.Furthermore, I have received some excellent and prompt servise from your contractors Lumsden & Carroll when I have needed some repairs to my manhole, thanks so much Mrs caroline Kirkup
Nominated by: Tracy Allan on behalf of customer Mr John M A Kirkup
Date: 15:45:27 29/11/12
27921. Richard Tasker and Richard Byrne
14868567 - Mrs Vivienne Smith of: 40 Carr Street, Liversedge, WF15 6EE, called specifically to pass on her praise to you both. She wanted me to pass on her gratitude at how friendly and helpful you both were.
Nominated by: Charlotte Kirton on behalf of Mrs Vivienne Smith
Date: 15:44:34 29/11/12
27968. Andrew Lee
Excellent service called me to tell me he was on his way to my property was with me within the time scale he gave me very polite and sorted my problem thank you very much Andrew. Very happy please make sure this is recognised thank you
Nominated by: Louise mccaig-holt
Date: 15:43:47 29/11/12
27998. Lee Bowman
Hi allIve been working through some close the loop calls this week and Lees name continues to jump out at me as someone who appears to provide detailed and comprehensive feedback which lets me easily understand what has happened onsite.Im sure youd expect nothing less from your teams but having some witnessed some pretty poor feedback in other teams (ie not DA), I think its important that I let you know how good it is to see great feedback.Regards Tom phillips FCM at YW
Nominated by: Charlotte Kirton on behalf of Tom Phillips
Date: 15:43:25 29/11/12
28005. David Pettinger
The online order was submitted at 4:15pm and David arrived, after a confirmation telephone call, at 5:00pm. After an initial survey he decided to fit an internal meter and was finished by 5:40pm. A very neat and tidy job with little or no interference to our evening. Now thats what I call service. WOW.
Nominated by: Kathleen Marshall
Date: 15:43:05 29/11/12
28022. Steve Moulding
i would like to nominate steve as he as put me at ease on a job done at my home as i am a widow i found it very distressing at first but he really got things sorted for me and i think he needs to be praised and rewarded for his help and support .so thank you and keep up the good work . regard m kramer
Nominated by: mrs m kramer
Date: 15:41:36 29/11/12
28058. Darren Stockdale
K297852-1- Cust advised she had a flood in the summer which was 2-3 inches deep in the cellar but she cleaned it up herself. She advised there is now sludge there which she has tried to clean up herself but hasnt managed to do it which is why she has called us. She said she didnt previously report this as she didnt realise how easy it would be to get someone to investigate. She said she has spoken with someone from Loop and myself so far and is amazed at how helpful we have been and the way in which we work, at such a fast pace in getting someone out. I have made an appointment for 15.11.12 8-12 to investigate and cust is very happy.
Nominated by: Tracy Allan on behalf of Mrs Liz Middleton
Date: 15:40:26 29/11/12
28060. Darren Stockdale
K300224-Spoke to customer to discuss previous visit customer advised me hes happy and satisfied with the service we provided everything went well and customer is happy with Darren Stockdale customer advised me Darren was polite and thorough he was happy with the work and thanked us for keeping them up to date with progress
Nominated by: Tracy Allan on behalf of Mr RG Walker
Date: 15:40:06 29/11/12
28063. Darren Stockdale
K297685-2 Called customer happy with the service recieved said "pete did a hell of a job" and was a brilliant service overall provided
Nominated by: Tracy Allan on behalf of Mr D A Bemrose
Date: 15:39:22 29/11/12