Recent nominations

J606410-5 Cust would like to pass compliments and praise for Richard Booth who he said did a fantastic job making meter readily available to read himself

J642225-1 - We rang your company on Monday 15th August to report a blocked drain, and was very pleased how quickly you responded to this matter. We would also like to thank Mike Booth of Drains Aid for his friendliness and efficiency.

J635136-1 - Could I just compliment your Telephone contact Imrana ext 493 who handled my call this afternoon. She was attentive and positive and a credit to you. To summarise, my neighbour Station Road experienced flooding from the overnight rain and back up sewage from our connecting pipework at the front of our houses. He called a contractor who discovered the problem was tree roots virtually blocking the exit onto Collier close and removed these ( they are piled next to the cover ).Also they and I inspected the connection to Station road and tree roots were evident there too , but in fewer numbers. So our pipework is now clear, but I rang on behalf of my neighbour who are now away until the end of next week and had to call in the contractors, although the problem was in fact at the connection at Collier close.I will be about if your staff appear on Saturday and I can show them the work done!

On Thursday 8.9.11 I called Yorkshire Water Customer Services to report flooding from an outside drain into my kitchen during the heavy rain of the previous afternoon/evening. The flooding had subsided when the rain eased off. Both ladies I spoke to on the phone were immediately sympathetic and helpful, and the one who booked the drain engineers visit for later that same day took care to establish what times I would be out collecting my children from school. Martin Eaton of Drains Aid called me en route to let me know what time to expect him, which was useful. He was friendly, efficient, informative and thorough. He removed the blockage in the drain and conducted a cctv survey to ensure there were no problems further along in the system. He explained everything he was doing, once for my benefit and once for my husband who arrived home from work while this was in progress. Having solved the problem, Mr Eaton said he would recommend a further investigation by Yorkshire Water to judge whether the gully pot ought to be replaced or any further action taken. The next day I received a very nice follow-up call from customer services, checking that the issue had been resolved. Within 3 working days, on 13.9.11, Mr Les Hiley (WMS ref 13321348) visited to inspect the gully and photograph the affected area of the kitchen, established that there were no ongoing problems, and informed me that we might be eligible for an ISS reimbursement, which was totally unexpected and would be most welcome. Without exception, Yorkshire Water staff have been pleasant, polite, helpful, prompt and professional in dealing with this case; I highly commend your service and hope it is recognised and rewarded. Thank you. Job (WMS) ref 13320368

job no 13335046 on the 13th september james called and re-sited a water meter his attitude personality were excellent, he came and did what he had to do left the site clean and tidy. what a pleasure for things to go so smoothly and pleasantly well done yorkshire water.

J616949-1-A belated thank you to the two gentlemen who attended my address earlier this month to reinstate my supply under difficult circumstances Mrs Stone having just had several strokes). They were very patient and understanding and i would like to put them forward for the WOW award. Also a thank you to Gavin McCann (call handler) and Tony Simpson (water Inspector).

Jonathan Wagner came to install a water meter at my house, Ashtofts Mount, Guiseley LS20 on Tuesday 13th September 2011He arrived on time and did an excellent job and was helpful and curteous at all times.I would have no hesitation in nominating him for a wow award.

J319032-7 - i have been asked to raise praise case for customer as she want yw and Jamie Foster & Simon Dixon manager to know how brillaint they were when fitting her meter, Cm is blind and they explained very thing to her and were very polite,caring and lovely mannered. Cm went on to say people are quick to complain but never say thank you so wants this to be noted how very very pleased she is.

J596384-1 - On behalf of Catton Parish Council I would like to take this opportunity to thank Yorkshire Water for carrying out essential work to the water mains in High and Low Catton. All our requests for assistance have been promptly dealt with and we have received a positive response about the new water pressure. I would be most grateful if you could also plass on our thanks to the team from Morrisons who have been most helpful. The parish council met with two of their representatives to cary out a walk about of the villages and they have ensured that the grass verges have all been re-seeded.

J603822-1-Thank you for the swift response and action. An official came from Morrisons to look quite quickly and on Friday I received a hand written note from a Paul Farrell saying he would do the cobbles in the next few days. He did a great job on it yesterday. Well done, I am impressed by the customer care of all involved.