Recent nominations
Thanks to everyone who has nominated someone, we really appreciate it.
Please have a look through our recent nominations to see what good customer service we offer.
17559. Andy Edgell
J661510. The customer stated that everyone he spoke to was polite, kind and very helpful. "You have a good team" and to thank the lads for solving the problem so quickly.
Nominated by: Charlotte Kirton on behalf of Mr John Wharmsby
Date: 14:00:50 14/11/11
17565. Craig Brannan
Thanks to Craig I now have a smell free unblocked drain. Excellent customer service, approchable and he also explained to my interested little boy what he was going to do to the drain to fix the problem. Thanks again!
Nominated by: Nicola wardropper
Date: 13:57:09 14/11/11
17569. Lee Kirwin
We had repairs done to our external fresh water pipe on 9/11/11 which meant our garden, drive and patio had to be dug up. The two workmen who carried out the job were friendly and proffesional. The job involved the water being turned off for ourselves and our very elderly neighbour, the workmen were aware they could worry our neighbour by knocking on her door and asked me if i would mind explaining as i know her well, this was very thoughtful of them. and i was very impressed by their consideration for my neighbour. When the job was finished they cleaned up and replaced everything to the point that you wouldnt even know they had been here. Great job, well done!!!
Nominated by: jane bolton
Date: 13:56:23 14/11/11
17614. Anthony Warcup
HiI just wanted to say how pleased I was with Mr Warcup when he fixed my external stop tap. He was friendly and polite and efficient.Thank youMelanie Applegate 55 Wynmoor Crescent, Brampton Bierlow, Barnsley, S73 0UD
Nominated by: Melanie Applegate
Date: 13:32:30 14/11/11
17623. Craig Brannan
this man is my hero, he had to come and clear my sewer pipe which the local chinese had blocked by putting fat and food down it. the smell was horrendous. it took craig over 2 hrs to unblock it. craig is a lovely bloke very professional how he can clean a sewer with a smile on his face is beyond me. a big thankyou to craig and roy who i spoke to on the phone several occasions offering lots of help and advice
Nominated by: kim asquith
Date: 13:31:26 14/11/11
17630. Nigel Drury
Excellent - both your customer service advisor and the person that came out and sorted the problem. They rang me back when they saidthey would, they rang me to tell me they were coming. My bill is from Seven Trent but Yorkshire Water are responsible for drains. There is no tel number on the Seven Trent bill on how to contact you - on the other hand it might confuse people if there were two numbers on the letter. 10/10 to Yorkshire Water.
Nominated by: Mini Mahay on behalf of customer
Date: 13:30:30 14/11/11
17632. Jonathan Wagner
10/11/11 Jonathan installed our water meter at about 13.45.He was very helpful and efficient and answered all our questions. He is is a a real asset to your company.
Nominated by: Andrew Hales
Date: 13:29:21 14/11/11
17637. Julie Darvill, Lee Kitching, Michael Denny
J689919After having a lot of trouble at first and many many phonecalls over a year, once we came in contact with Lee Kitching and was given a reference number, he got things organised. Michael Denny also followed the progress. Julie was extremly helpful, I am sure Yorkshire Water would like more staff like her, an excellent employee.
Nominated by: Mini Mahay on behalf of customer
Date: 13:28:38 14/11/11
17642. Simon Johnson
you sent out 2 tecnicians to sort out a water leak, both very helpfull nothing to much trouble.thank you very much
Nominated by: paul wilson
Date: 13:25:48 14/11/11
17647. Jospehine Thomas
J707911-1. Excellent - the customer service advisor who sorted the problem. She rang me back when they said they would, rang me to tell me they were coming. 10/10 for Yorkshire Water.
Nominated by: Charlotte Kirton on behalf of Mr Belton
Date: 13:16:26 14/11/11