Recent nominations
Thanks to everyone who has nominated someone, we really appreciate it.
Please have a look through our recent nominations to see what good customer service we offer.
17992. John Sheridan
Mr Sheridan provided excellent customer service. Polite , friendly, punctual and did a fabulous job of cleaning out my cellar after internal flooding . He assisted another yorkshire water engineer in jetting and dye testing which resolved a 2 year long internal flood problem. I am very pleased indeed.
Nominated by: jean sims
Date: 11:30:33 12/12/11
17993. Les Hiley
Mr Hiley provided excellent customer service today (30/11/11)at 8 Hands Rd in Sheffield. He was punctual, polite , friendly, and informative . He organised jetting and dye testing which i am hopeful has resolved a 2 year long internal flood problem. I am delighted .
Nominated by: jean sims
Date: 11:25:18 12/12/11
17995. Chris Austin-Thomas & Jamie Gawthorpe
Both of your operatives proved themselves to be fast, efficient and polite.They were both healpful and had a cheery manner.
Nominated by: Shaun Morrison
Date: 11:21:10 12/12/11
18018. David Mitchell
i dont have their names, but i was visited today by two guys from i think a sub contractor on behalf of yorkshire water due to a leak, they not only kept me informed, they were courteous, repaired the leak with minimum fuss and also told me what was happening and what i could expect next. not used to having this level of customer experience from sub contractors,so i wnated to say thankyou !
Nominated by: carole haywood-poole
Date: 11:04:05 12/12/11
18133. James Legge & Darren Thorpe
Under incredibly uncomfortable adverse weather conditions, rain/sleet and high winds James & Darren started to unblock a downward pipe which ended in digging a large space in a difficult position and locating a broken/rusted pipe, all the time the rain persisted, filling the hole with water, plenty of bailing out and removal of plants (which they then replanted once the job was complete). They kept on digging and effected a very tidy job. the pipe had to be cut open and then shored up, replacement 90 degree pipe. All the time they kept me informed of what they wanted to do and whether it was ok to dig, remove plants etc. They were thoroughly brilliant and made sure the garden and surrounding building was left as neat and as tidy as they could. The weather was truly apalling today (8th December 2011) but they just kept going. Very pleasant attitude inspite of a rotten job and exceedingly rotten weather. THANK YOU and WOW!
Nominated by: georgey spanswick (Ward)
Date: 10:46:50 12/12/11
18143. Phil Atkinson
Phil Atkinson (Lumsden Carroll) for excellent service when he attended our property Friday 25/11/11
Nominated by: Clare Jarvis
Date: 10:32:42 12/12/11
18158. Mick Bradley
Re: recent meter installation. Mick was prompt, efficient and courteous. No problems, no sharp intake of breath. He just got on with it.
Nominated by: Paul Route
Date: 10:21:50 12/12/11
18160. Tommy Cocking and Richard Tann
J799457 - Customer very happy with the techs. They were fantastic and efficient.
Nominated by: Charlotte Kirton on behalf of Mrs Procter
Date: 09:53:54 12/12/11
18173. Mick Bradley
We had dealings with Mick Bradley twice in one week first at a friends house, and then ours today. On both occasions Mick arrived on time, carried out the fitting of the water meter quickly, efficiantly and cleanly. He was very polite and informative, as to the benifits of water meters, so much so we are recomending to our son to have one fitted. If all contract workers were as good with the public as Mick was, people would trust workmen in their homes more readily.
Nominated by: Mrs J S Wharam
Date: 09:34:35 12/12/11
18199. Daniel Smith
I received my bill on Thursday 8th Dec, it was the second bill that was estimated and as it is Christmas and needing to save money I was keen to have my bill reduced so I called to give my true reading. I was surprised I did not need to go through an IVR service and within three rings I was speaking to Daniel, he was very polite and helpful and offered to ring me back in a couple of minuets to give me a revised bill. Sure enough he phoned back and I was pleased that I am in credit. Even if the outcome had not been so good I still would thank you for your efficient help line and friendly folk like Daniel.
Nominated by: Ms Sally James
Date: 08:54:30 12/12/11