Recent nominations
Thanks to everyone who has nominated someone, we really appreciate it.
Please have a look through our recent nominations to see what good customer service we offer.
34082. Lisa Baldwin
I had an issue with my meter and had called on 3 occasions having to speak to different people each time and to no avail. I had also sent an email to Customer Services and received a call from Lisa just when I was feeling I was getting nowhere. Lisa arranged for an inspection and replacement meter, she also kept in contact the whole time through emails, letters and phone calls. She eventually resolved my problem quickly and in a more than satisfactory way. I feel that the service I received from Lisa was above and beyond any service I have received from this or any other company. She was very friendly yet at the same time professional and made me feel confident that she would do everything she could to help me. I think Lisa is a credit to Yorkshire Water and would like her to receive some recognition for this.
Nominated by: Laura Selby
Date: 10:03:23 17/05/13
34028. Carol Dyson
This is on behalf of my mother who is your customer. It is to thank you for the excellent service when my mothers water meter was upgraded on 15 April. The lady who dealt with my telephone call to make the arrangements was both friendly and efficient and I was able to make a convenient appointment without trouble. The gentleman who carried out the upgrade was punctual, efficient and also friendly. This probably how things should always be but often are not with many organisations. My mother is now 93 and still able to live independantly with my support and I really appreciate co-operation like this because otherwise, a small matter can quickly get out of proportion. I always try to be there when anything like this is done, which is why convenient appointments are so important. Thanks again to those concerened for ensuring the happiness of an old lady. (Personal reasons have delayed this letter.) J.M. Agar
Nominated by: Mrs Agar
Date: 16:12:20 15/05/13
34029. Tim Loker
This is on behalf of my mother who is your customer. It is to thank you for the excellent service when my mothers water meter was upgraded on 15 April. The lady who dealt with my telephone call to make the arrangements was both friendly and efficient and I was able to make a convenient appointment without trouble. The gentleman who carried out the upgrade was punctual, efficient and also friendly. This probably how things should always be but often are not with many organisations. My mother is now 93 and still able to live independantly with my support and I really appreciate co-operation like this because otherwise, a small matter can quickly get out of proportion. I always try to be there when anything like this is done, which is why convenient appointments are so important. Thanks again to those concerened for ensuring the happiness of an old lady. (Personal reasons have delayed this letter.) J.M. Agar
Nominated by: Mrs Agar
Date: 16:12:16 15/05/13
33804. Mick and Mark
Two colleague visited today to investigate blocked soil pipe and drains at my residence and my neighbour.I cannot commend them highly enough for there professional expertise in rectifying the problem. My soil pipe is actually internal to my garage and there was a very high potentail for contamination due to the layout of our drains, no one so fit to install man holes so jetting had to be done in side the garage, although there was some spillage this was kept to an absolute minimum the attension to detail in clearing up was a credit to your operatives.
Nominated by: Andrew McKelvey
Date: 15:25:50 14/05/13
33769. Craig Brannan
re job ref: 15593618First class customer skills Excellent Communication When the extra mile to make my lifer easier.Thank you and Well Done!
Nominated by: Paul Curtis
Date: 14:01:58 08/05/13
33777. Catherine Wellham
Never had such good customer service. Many thanks
Nominated by: Joanne Worrall
Date: 14:00:56 08/05/13
33778. Scott Ickeringill
Never had such good customer service. Many thanks
Nominated by: Joanne Worrall
Date: 14:00:51 08/05/13
33779. John Wilkes
Never had such good customer service. Many thanks
Nominated by: Joanne Worrall
Date: 14:00:46 08/05/13
33780. Rachael Laurie
Never had such good customer service. Many thanks
Nominated by: Joanne Worrall
Date: 14:00:42 08/05/13
33773. John Gilbert, Jason Pearce, Charles Clarke, Jason Dixon, Tony Watson
I am writing to commend the men who have been involved in the works on West Road, Melsonby. They have been courteous, helpful and extremely well organised throughout. We have had very effective liaison through Maurice who has kept us informed all through the project. The men have been extremely helpful to both my school and also local residents. Throughout the project they have always had the n eeds of the community uppermost in their minds and even though their work necessitated cordoning off large areas of a small road ther has been a minimum disruption caused. A superb job! Kind regards Trevor Watson Head teacher
Nominated by: Trevor Watson
Date: 12:38:22 08/05/13