The WOW! Awards - Recent Nominations for Yorkshire Water

Lisa Baldwin

I had an issue with my meter and had called on 3 occasions having to speak to different people each time and to no avail. I had also sent an email to Customer Services and received a call from Lisa just when I was feeling I was getting nowhere. Lisa arranged for an inspection and replacement meter, she also kept in contact the whole time through emails, letters and phone calls. She eventually resolved my problem quickly and in a more than satisfactory way. I feel that the service I received from Lisa was above and beyond any service I have received from this or any other company. She was very friendly yet at the same time professional and made me feel confident that she would do everything she could to help me. I think Lisa is a credit to Yorkshire Water and would like her to receive some recognition for this.

Nominated By: Laura Selby
Date: 16/05/13 21:23:17

Tim Loker

This is on behalf of my mother who is your customer. It is to thank you for the excellent service when my mothers water meter was upgraded on 15 April. The lady who dealt with my telephone call to make the arrangements was both friendly and efficient and I was able to make a convenient appointment without trouble. The gentleman who carried out the upgrade was punctual, efficient and also friendly. This probably how things should always be but often are not with many organisations. My mother is now 93 and still able to live independantly with my support and I really appreciate co-operation like this because otherwise, a small matter can quickly get out of proportion. I always try to be there when anything like this is done, which is why convenient appointments are so important. Thanks again to those concerened for ensuring the happiness of an old lady. (Personal reasons have delayed this letter.) J.M. Agar

Nominated By: Mrs Agar
Date: 15/05/13 16:12:01

Carol Dyson

Mick and Mark

Two colleague visited today to investigate blocked soil pipe and drains at my residence and my neighbour.I cannot commend them highly enough for there professional expertise in rectifying the problem. My soil pipe is actually internal to my garage and there was a very high potentail for contamination due to the layout of our drains, no one so fit to install man holes so jetting had to be done in side the garage, although there was some spillage this was kept to an absolute minimum the attension to detail in clearing up was a credit to your operatives.

Nominated By: Andrew McKelvey
Date: 08/05/13 23:04:12

Rachael Laurie

Never had such good customer service. Many thanks

Nominated By: Joanne Worrall
Date: 08/05/13 14:00:28

John Wilkes

Never had such good customer service. Many thanks

Nominated By: Joanne Worrall
Date: 08/05/13 13:56:17

Scott Ickeringill

Never had such good customer service. Many thanks

Nominated By: Joanne Worrall
Date: 08/05/13 13:55:30

Catherine Wellham

Never had such good customer service. Many thanks

Nominated By: Joanne Worrall
Date: 08/05/13 13:55:10

John Gilbert, Jason Pearce, Charles Clarke, Jason Dixon, Tony Watson

I am writing to commend the men who have been involved in the works on West Road, Melsonby. They have been courteous, helpful and extremely well organised throughout. We have had very effective liaison through Maurice who has kept us informed all through the project. The men have been extremely helpful to both my school and also local residents. Throughout the project they have always had the n eeds of the community uppermost in their minds and even though their work necessitated cordoning off large areas of a small road ther has been a minimum disruption caused. A superb job! Kind regards Trevor Watson Head teacher

Nominated By: Trevor Watson
Date: 08/05/13 12:37:56

Craig Brannan

re job ref: 15593618First class customer skills Excellent Communication When the extra mile to make my lifer easier.Thank you and Well Done!

Nominated By: Paul Curtis
Date: 08/05/13 11:39:16

Colin Boswell

I would like to give Colin Boswell a big thank you for being persisted and dogged as he was down the manhole. Some 3 hours but he would not let it beat him. Colin is a CCTV operator and could easily have walked away and waited for someone else to arrive to get in the manhole to clear the blockage. Can we make sure he gets a big pat on the back which he deserves.

Nominated By: claire cooper on behalf of Richard Thomas
Date: 07/05/13 10:05:56

Jonathan Wagner

Jonathan has just fitted our water meter, must say he was a very pleasent well mannered guy, carried out the job with minimum disruption, nice neat job under our sink with no mess, explained all about billing etc and gave us a leaflet all about it and answered any questions. An asset to your company.

Nominated By: Andrew Shears
Date: 02/05/13 16:59:23

barry smith

a nomination for a plumber who on 1st may 2013 at my home address did fit a water meter. I myself have plumbing skills in my trade, i was impressed with the professionalism & enthusiasm of the operative. He did a first class job and had pride in his workmanship, if all your tradesmen are as good, i would image that you wouldn`t need a complaints dept. well done yorkshire water. Mr Lee. bradford bd13 2jh

Nominated By: martin lee
Date: 02/05/13 14:24:18

Neil Burrage

Polite helpful friendly, this chap ticked all the boxes. So refreshing to be treated this well. A credit to YWA

Nominated By: Paul Watson
Date: 27/04/13 20:49:06

Jason Gill

Mr Gill visited my property on 23.4.13 and that of my neighbours and his 1st Class customer service and attention to detail did make me think "WOW" - considering his youth, he showed complete respect to myself and my neighbours - and we would like to thank him for that.

Nominated By: Mr Ian Roe
Date: 27/04/13 12:11:43

John Sheridan

this person came to fix a problame that three different company could not fix i was charged a total of Â£375 from them but john from yorkshire water went way over his job to fix the problame for my family. i really am very greatfull to yorshirewater and john very less people will pick a manhole with bricks full of because of the back pain. but he did not complain he just got on with it.

Nominated By: MR ABDUL AZIZ
Date: 26/04/13 17:50:14

Brett Dunn

I should like to nominate Mr Dunn for his excellent customer service and professional ability. He was polite throughout and went the extra mile to ensure the installation went as painlessly as possible with his attention to detail and regard for our home.Thank you

Nominated By: Derek Chapman
Date: 25/04/13 14:40:59

Bryan Gardener

Bryan and Andy attended my house yesterday to repair a leak which they did. They were very helpful and polite, leaving my front garden very tidy and one of them even removed a dead rat from my greenhouse which was worrying me. Thank you Bryan and Andy!I have a number that may be some help to identify them. 15494289.

Nominated By: mrs yvonne mills
Date: 25/04/13 12:52:21

Stephen Allison and Jonathan Atkins

Dear Sir, We refer to the repair of the water leak at the above address on April 18th and 19th 2013. After the initial inspection by Yorkshire Water, the repair was passed on to Morrison Utility Services, PBSH. We write to compliment the two young men, Stephen Allison and Jonathan Atkins for the excellent job they carried out. Also, they were courteous, helpful abd very conscientious in their work. Thank you Yours faithfully Mrs Denna Pilkington Mr Lionel Pilkington

Nominated By: Mr and Mrs Pilkington
Date: 24/04/13 16:35:51

Phil Shaw and Alan Pashley

Wed 24th April 2013 We had a new water supply and water meter fitted at our property today. The team arrived on time and the way they prepared the site, before they even set about any work, was very professional. The work meant we had to have traffic lights outside our house and a pavement, which would have been obstructed, made accessible. We were very impressed with their attitude, not only to their work, but to us the customers. They explained everything to us and liaised with other builders we had on site. They were charming, polite and and hard working. The whole job was completed by 2pm and they made sure the site was safe and unobstructed before leaving. Congratulations on a brilliant team.

Nominated By: Patricia Spencer
Date: 24/04/13 14:38:03