Our Commitment
Our Local Commitment to You
West Yorkshire Police will:
Always treat you fairly, with dignity and respect, making sure that you have fair access to our services at a time that is reasonable and suitable for you.
Provide you with information about who your dedicated Neighbourhood Policing Team (NPT) is and how to make contact with them.
Make sure your Neighbourhood Policing Team (NPT) and other police patrols are visible in your communities as much as is possible.
Respond to every message directed to your Neighbourhood Policing Team (NPT) as soon as we can.
Aim to answer and respond to emergency calls as quickly as possible.
Answer all non-emergency calls promptly. If you are vulnerable or upset we will prioritise your call. If we need to attend we will give you an estimated time of arrival or agree a time which suits you. If we do not need to attend we will provide advice or contact details of someone who can help you.
Arrange public meetings to discuss the issues that affect your community where you will meet your local Neighbourhood Policing Team with other members of your community.
Provide regular updates about policing activities in your area and how we are tackling the problems you have raised.
Keep you informed of progress at regular intervals if you have been a victim of crime.
Discuss any issues you might have if you are dissatisfied with the service you have received from us. We will examine the problem and agree a resolution.
Sir Norman Bettison QPMChief Constable