Recent Nominations

Both women were extremely courteous with my claim for housing benefits and council tax. Both gave great advice and helped greatly. Thank you

They have been extremely helpful polite and efficient with all my problems.

Very pleasant, efficient, helpfull and polite. She is excellent.

The staff give 100% care and respect, nothing was over looked and the kindness was very good, also the food was very good and cleanliness exceptional.

Five years ago Barbara attended a face to face parent meeting along with ten other councillors. We feel Barbara listerned with empathy and over the last five years has continued to support our quest to get better facilities for disabled people in Stoke. Barbara strived to get a changing place toilet in Stoke and always updated us on success and failings in getting this request moved forward. Without Barbaras support Stoke would not have a changing place facility in Stoke in 2010. Thank you Barbara.

Lesley supported and consulted with us regarding having a changing place toilet in Stoke-on-Trent. She took the agenda and successfully sourced the funding and agreed that this facility would be of a great benefit to people with disabilities. We feel that her project management was excellent and her approach was positive and determind. The facility opens officially on the 29th September and we are very excited. Thanks Lesley.

She was most helpfull in sorting out the problem with the council tax. She was very polite and efficient.

I would like to nominate Lyn and Jenny for all their support, theyve been brilliant with me and Ive been through alot. They have helped alot of people and built my confidence up.

Because on several occasions he dealt with paper work, questions, forms and problems that I couldnt deal with. Always with a smile and an explanation for things I couldnt understand. His manner is very friendly and confident which as a customer I found very reassuring, he seems to work very well with other team members by helping with any questions they had for him. I feel he is an asset to the centre and should be praised for his work.

They family nurse partnership run a group at Fenton Childrens Centre. All the staff are really helful and welcoming but Kerry always helps us with any problems we have - she goes that step further to make sure that we and our clients get the best service.

Because they are a marvellous team who have helped me very much to gain as much independance as possible. They are always so friendly and cheerful nothing is too much trouble. They are very patient with me and let me do things in my own time.

Because of her prompt and efficient response in dealing with my request to have a satellite dish installed at my home address and replies to mine and Councillor Bells requests for a date or time scale for urgent DRT work to start on my home address. With grateful thanks.

They made dealing with our housing benefit claim not only easy and hassle free but a pleasant experience. They were both friendly, professional and curtious.

I have had a lovely stay with lots of things to do and staff are very helpful.

Everybody has been so helpful and kind. I was so very fortunate to be offered a place here.

Because of their pleasant and caring attitude to me. I feel very confident in all they do for me. They are always punctual and I look forward to seeing them. I think the service has been much appreciated thank you.

The service was excellent. As Wajid did what he said he would do. He was very reliable and easy to contact. I have found it easier to deal with situations due to the support I received.

She took the time to listen, explain and help with all of our queries. She wasnt patronising and didnt rush even though others were waiting. A kind and genuine lady, providing service with a smile. Thank you!!!

Because she was very polite and helpful.

Wajid has been very helpful and as a result I have dealt with my problems. I now feel safe in my home. Thanks.

My husband and I had a problem with getting my mum, Elsie, to the wedding of our daughter, Anne-Marie went out of her way and gave up her own time to make sure that this happened.

He sorted my council tax problem out.

Whatever time or day you visit Marrow House the staff are always helpful and pleasant. Nothing is too much trouble for them. They have been great in getting my sister settled in which we are more than pleased she now looks a different person.

He is most polite, helpful, very imformative and a credit to the centre. You need more people like him working for Stoke Local Service Centre. He most certainly deserves promotion, please consider this.

My wife and I had a problem with getting my mother-in-law Elsie Chetwynd to the wedding of our daughter, Paula went out of her way and gave up her own time to make sure that this happened.

These two girls were very helpful and caring and both went the extra mile, both of these deserve an award.

I was not feeling well with blood pressure she immedietly got the ambulance which got me to the hospital. I am pleased to say I am feeling better now. Impressed with the stand in warden, very smart, well organised, many thanks to all involved.

Shelley had all the information I required at her finger tip. She was very helpful and helped me with some photo stats because I had never used a copier before. All the staff were very polite and cheerful. The visit really made my day.

Excellent customer service. He resolved an enquiry within 5 minutes that has been ongoing for months. Brilliant attitude, rapore building and explanations given. A credit to the service and a really nice guy.

Their professional yet friendly atmosphere throughout the centre. Nothing appears to be too much trouble. Apparatus is always ready for use and conditions are always clean and tidy. The manager is always on hand to ensure the smooth running of the centre and the staff are always obliging. The office ladies are always efficient and friendly.

I came into the one stop shop with a very disturbing query and she sorted me out, made me feel better with her communications skills and friendly behaviour. She acted in a very professional manner.

I want to compliment Sam Lunt of the Centre who I would like to nominate if possible for a WOW Award. It was her warmth that helped me face the centre and she helped me attend 1st Aid course which was great for some sense or normality.

I do not know where I would be today, if Adrienne did not realise that I was struggling and referred me into the Community Support Team. Adrienne has been very helpful, Thanks for your support.

She had understanding of my illness and has showed empathy. She was non judgemental and extremely helpful.

Most helpful of people, nothing is too much trouble. Lots of patience in showing what to do and areas of information which is more than any other libraries I have been. A credit to the library.

All so caring, nothing too much trouble for them. Doreen said she didnt mind going into hospital because something good has come out of it by the Stay at home team coming in and they are wonderful.

When I take my grandson to Stoke North Children's Centre, she is always polite and caring and nothing is too much trouble for her. The food is excellent and fresh and the kitchen is so clean.

I was doing nothing before starting on the rehab programme, I was feeling very down and unhappy. I was shown two places to go for lunch and two places to play bowls, which I used to play a long time ago. I have met some very nice people and I am now getting out of the house. I am doing things now that I havent done for a long time. I am building my energy and confidence back up playing bowls, getting taxis and doing my own shopping. I thank all of the rehab team for their help and care.

I was in and out of hospital for 6 months. The care that I received in all the hospitals was first class. On returning home I had the support from the carers from St Michaels. This team supported me to become independant in regaining my daily living skills. This service again was first class. I then entered on to the day rehab service to support me to regain my confidence and be independant at accessing local activities. I felt at first that I could not be bothered to go out. But with support from the rehab staff I was introduced to local groups and supported to purchase a 3 wheeled walker to help me to feel safer when walking out in the community. My mobility improved and I felt more confident out on my own. I attend two local groups on Tuesday, that is the Salvation Army Luncheon Club and Wednesday, Tunstall Methodist social and lunch group. I am now able to use a taxi on my own to attend these activities. I walk to my local hairdressers which I used to do before my illness on my own. The most important achievement of all was being able to go to Tunstall Market and to have my lunch at the cafe across from the market, this is what I did every Friday. I am now able to do this on my own. I have also been to Hanley Market using a taxi on my own and plan to go to Newcastle this Friday again on my own. I would not have been able to achieve this without the support and encouragement from all the rehab team. I would not be as confident as I am now. Thanking you. Especially Linda who worked with me most of the time.

Very nice atmosphere. Clean, newly decorated. Staff are pleasant, helpful and looking after residents very well. Good residential home for the residents, keep maintaining.

Because of the way the helpful staff attended to my problem.

As an officer DCO1 she looks after her staff, she is supportive, caring, always treating us as equals which we find very important. This helps us to work well as a team. We really do appreciate her and feel this nomination would let her know.

I am a landlord and she was very helpful and gave me more information and help than I had expected. She is truly worth a wow award.

Paul, whose surname I didn't catch, volunteered an amazing wealth of information about the paths through the fields surrounding wendling close, as a result I will be able to explore the area on foot much more than I thought possible. Thanks for the excellent service.

Because without these services I would be no clearer on my sons condition and it has given me a new lease of life.

Made us aware of our entitlements, explained things in a very pleasant manner, always at hand and very approachable.

Her co-operation knowledge and skill in finding and sorting out my problem with overpayment of rent and her co-operation in helping to contact and advise in sorting out the pension credit. With very grateful thanks.

Very polite and helpful. Nothing was too much trouble, would like to see Lucy at the desk again. Thank you very much.

I want to thank both Susan Moran and especially Patrick Quinn for helping both me and my wife when I lost my keys in Longton. I called at the office to see if I could get a change of locks but Susan asked Patrick to see if he could get us in to the bungalow, as my daughter who had spare keys was not at home and would be returning late that day. Patrick tried to get us into the bungalow but could not, but he rang the office and spoke to Susan again. Both Patrick and Susan rang another daughter to see if we could go there until my daughter who had the keys returned from her day out. Patrick was very helpful as he drove to my daughters twice to make sure everything was alright and took our shopping there as we were unable to manage it. I want to thank Patrick for his care and thoughtfulness in helping us.

When we had to admit our relative, Edna, although we were apprehensive Ann-Marie was caring and understanding, she explained everything in great detail and put us at our ease. She kept us informed of her progress and we were invited to coffee mornings etc. Nothing was too much trouble for all the staff who were very friendly and caring. Edna came on in leaps and bounds during her stay, in fact she was a changed person. The food and standard of hygiene was 100%. We were always greeted warmly on our visits by all the staff and were included in the activities. All members of staff were highly professional. The only regret that we have is that there were no permanent beds available. I would say that anyone who is lucky enough to stay at Marrow House is very privileged and I would have no hesitation of recommending Marrow House for any award going!