Recent Nominations

I have had a wonderful day and all centre staff have been great, friendly and welcoming. My son loves this place.

On two occasions now Mick helped my tenant to sort out his housing benefit and his council tax. On both occasions he has been patient and thorough, ensuring everything has been properly completed. I have actually sent in an email and commended the work of Mick in respect of my tenants but I did not know his name then.

Every member of staff gives 100% of themselves to every resident. Their care and compassion is second to none. Nothing is too much trouble - thank you to you all.

As organiser of 2010 stoke Beer Festival, I would like to say a big thank you and well done to Chris Austins team. As a group ( Camra) we have never been this well supported and looked after. They were just simply brilliant for the entire six days that we were on site for. Thank you.

Kylie has a friendly professional approach, she was most helpful and reassuring during my interviews concerning my housing/council tax benefit enquiry. I would commend her and deem her an asset to your workforce.

On Monday 18th October I reported damage to the cobble stones at the gate leading from my house to the entry at the rear. The next morning I opened my gate and the cobble stones had been removed and tarmac had been laid to fill in the gap. An excellent job done and a smooth surface left, as i walk with an elbow crutch this means alot to me.

My stay at the Meadows has been a pleasant one, the service that a recieved by the team of carers was excellent. Id like to thank the team of carers for the care I recieved. Thank you

He was very courteous, efficent and helpfull while been very good at his job. At no point did he make us feel bad during what is a very difficult time for us. Thank you David

Dads needs were met in a clean, pleasant environment with a friendly care team, where nothing was too much trouble.

He greeted us with a lovely smile. He explained what was happening in a way that was understood. He made us feel comfortable. What a lovely man he is. I think he should be promoted. Well done Dan!

Friendly, understanding and helpful. Very pleasant and well mannered. Explained in detail for me to understand.

I have enjoyed to be here with my children and other people.

Wellie Walk at Tunstall Park - It is a change for the kids to play outside in the fresh cold air.

Im a volunteer, part of an enormous non-profit making project to put a photograph of every Commonwealth War Graves Commission grave on the internet. I visited Burslem cemetery last weekend, and found over 160 of the 180+ graves recorded there. I called at bereavement services (Carmountside) today to see if I could get help finding the others. And there I met Sandra. She really couldnt have been more helpful. She gave me detailed plans of every Stoke cemetery, not just Burslem, details of how I can look up the pre 1995 burials in the Library, explained how the cemetery layout works, gave me contact details for the Diocese of Lichfield for churchyard burials, and even looked up one of my "missing" men as an example. A shinning example of excellent public service - even in these difficult times.

Kylie went the extra mile by assisting me in my application for Housing Benefits at the One Stop Shop in Stoke on 13 October 2010.She went through my application form very thoroughly and with care to ensure that everything was filled in correctly and pointed something out to me about tax credits on my tax credit award notice.I just would like to say BIG thank you for Kylies help, so that hopefully my application will be processed quicker.

Its thanks to Debbie and her team that St Michaels became involved with me and helped me so much. Please dont cut the services you provide with the adult care problem.

They are just great and cant do enough for you. Please dont cut any of the services.

They have helped me to become more independant and get my life back, going out and meeting new people and made new friends. they have been absolutely exceptionally friendly and brilliant.

There is a person I have come across in the last twelve months who has gone that extra mile to be friendly and helpful. That person is Derek Wheawell, who is the receptionist at Willfield Centre (lower site). He has gone out of his way to make sure our training sessions have run smoothly and the needs of the candidates have been met. During the course of the day, Derek comes into contact with many people, including adults with physical and learning difficulties, He is so genuinely kind to everyone and patient he is a shining example of how a "front of house" member of staff should be. In short, he is a fantastic ambassador for Stoke City Council.

I only told Paul about trying to place a bid for a property, he was very helpful in every way that he could. I told him I was having problems getting down to the office also remembering to phone my vote through, as my husband was in hospital he has got cancer. Paul rang me to remind me to do it, there are not many people that would do that these days. He always asked how my husband was every time he rang. He is a very kind and caring man, we could do with more people like him. Thank you

She was quick and very polite.

Excellent customer service from this most pleasant and helpful young woman. Emma was outstanding in going the extra mile. Well done Emma and thank you.

Mark always has a friendly face and is always willing to provide an excellent service within the Sports and Leisure area to help with any questions

Michelle has enabled me to live independantly in a home of my own after months of being in a nursing home fearing this was where I would stay. She listened to my wishes and acted on them, providing me with my care package through direct payments.

Michael always gives exceptional service, he treats all clients individually, knows most of them by name and will stop to talk to everyone making everyone feel like they are receiving individual treatment. Michael gives this fantastic service as well as perfroming all his expected tasks as well. My husband says that when Michael is working it is obvious because the changing rooms are spotless, compared to when he is not working!! One evening recently as my husband and I were leaving (after 10pm) Michael stayed behind to put a couple of tiles back on just outside the shower area that had fallen off, he was not asked to, he just decided to do because he takes great pride in his work and working environment. When we asked him the next day what time he finished he had not left until after 11pm! This man always gives 100% and more, he is always happy in his work, takes pride in his work and everyone loves him because of how fantastic his customer service is. He is a true credit to Fenton Manor and Shapes and this should be rewarded.

(Nomination for: Hayley, Sue, Josie and Lyn) I find the girls who come in to my husband Bob, so kind and caring, nothing is too much trouble for them. The respect we receive is great they always have a smile on their faces, I cant tell you what it means to me when they come into our home to be treated so well, we look forward to seeing them.

Outstanding Dedication and ability to deliver. First rate Social Worker. Mandy has made the lives of two elderly people facing a dilema considerably easier and without her they would have suffered. She uses her head and is an excellent example of what a Social Worker should be.

(Nomination for: Sonia, Val, Karyn and Ann) I am very happy with the staff and care provided.

Lorraine is a very dedicated caring person, and has been very kind to me plus the other staff have been good to me.

They do a fantastic job and are very loving and caring.

She was very efficient, thoughtful and helpful to process my claim for housing benefits through the system sympathetically.

Clear dedication of staff.

Because of the way my mother is being looked after at the home is very good, nothing is too much trouble for the staff to do. She is always well looked after and cared for.

They are all so very helpful and always have a smile on their face - which puts a smile on mine. They have helped me on the road to recovery and to get back my confidence back again.

Dear Mr John van de Laarschot please would you kindly praise Mandy Powell for her hard work and dedication to Stoke-on-Trent City Council. We the tenants of Newstead are so proud of Mandy our Housing Officer for the vast difference Mandy makes to the quality of life the of tenants of Newstead. It is an honour to have Mandy as our Housing Officer she continues to go that extra mile to a degree of excellence. Thank you

Very helpful and made me feel at ease.

A most pleasant helpful lady whom went that extra mile to giving excellent customer service. A credit to Stoke-on-Trent City Council. Thank you and well done Jacqui.

Both Alyson and Steve were part of the team that carried out the neccessary work to enable Stoke to have its first Changing Place Toilet . They both worked very hard and have gone above and beyond the call of duty on many occasions to make sure that the contractors provided the very best facility. Thank you Steve and Alyson

Shaheen has always been very helpful, kind and supportive in everyway. She has always gone out of her way to help me in all aspects. She has always been punctual attending appointments etc.

I came in worried about my finances and left feeling like a weight had been lifted off my shoulders.

Because of her amazing support through out a very difficult time in mine and my childrens life.

Because he has helped me with my bills and everyday life, hes been a god send to me because of the help hes give me about my neighbours and the noise that happened in the past. I feel he has sorted things like the bills and showed me whats what. I am greatful for all the support he has give me in the past and made the future brighter so I dont fall into old habbits.

Extremely nice, kind and helpful person, with knowledge and reliability, she puts customers first.

Both women were extremely courteous with my claim for housing benefits and council tax. Both gave great advice and helped greatly. Thank you

They have been extremely helpful polite and efficient with all my problems.

Very pleasant, efficient, helpfull and polite. She is excellent.

The staff give 100% care and respect, nothing was over looked and the kindness was very good, also the food was very good and cleanliness exceptional.

Five years ago Barbara attended a face to face parent meeting along with ten other councillors. We feel Barbara listerned with empathy and over the last five years has continued to support our quest to get better facilities for disabled people in Stoke. Barbara strived to get a changing place toilet in Stoke and always updated us on success and failings in getting this request moved forward. Without Barbaras support Stoke would not have a changing place facility in Stoke in 2010. Thank you Barbara.

Lesley supported and consulted with us regarding having a changing place toilet in Stoke-on-Trent. She took the agenda and successfully sourced the funding and agreed that this facility would be of a great benefit to people with disabilities. We feel that her project management was excellent and her approach was positive and determind. The facility opens officially on the 29th September and we are very excited. Thanks Lesley.

She was most helpfull in sorting out the problem with the council tax. She was very polite and efficient.