Recent Nominations

I would like to nominate the whole team at Marrow House for a Wow award. Jackie, Paula, Anne-Marie, Lynn and the rest of the team have been excellent in caring for my mother in law Kate Bailey during her recent respite care at Marrow House. Kate was in quite a state when she went to Marrow House eight weeks ago, but the care and attention she received from the whole team has helped her emormously. To call Marrow House a center of excellence hardly does it justice staffed as it is by such a dedicated and caring group of people

Kerry is a lifeline. She has always been there for me and my family through good times and bad, she gave me hope when I had none myself, supported me no matter what and never gave up on me. Thanks to kerry I am a different person and my family is going from strength to strength.

I would like to say a big thank you for the service and advice he gave. I would highly recommend this gentleman. Outstanding advice and commitment to his job.

When we applied to have a loft conversion, she was so helpful, friendly and gave us loads of advice. She really is a pleasant, cheerful and helpful person. So a big thank you to her.

Very pleasant in with knowledge of all questions. Happy to help with anything I have wanted to know. Had a good conversation with Sheila, very happy lady.

Karen called on us on 8th March 2011. She not only explained lucidly what and how we could obtain services, and also those which are free and those needing payment, but also clarified which services she and her colleagues were current able to offer us, if needed. Informative, helpful and of a friendly manner. Karens visit was a happy morning for my wife and I for which we are most indebted to her.

I had very good service. Thank you.

She supported a client to understand issues around JSA and HB, explained in detail what he needs to pay towards his rent, reason for JSA stopped and supported him to write a statement to allow Blue Mountain Housing to act on his behalf. Thank you - Amina.

He has supported my client to carry out benefit checks, completed HB form with client and explained all the information needed to apply for HB and he was very helpful. This is good customer service experience.

I saw this lady on Monday 21 March 2011 about a query of my council tax benefit. She was very polite, helpful and very pleasant. Had to go back again on Wednesday 23 March to drop off proof of savings. While waiting at reception this lady came to the reception desk, saw me and arranged with receptionist for her to see me. This lady is one lovely polite, pleasant and very helpful person. Does you credit.

This workman is a credit to his employers and to Kier. His decency and excellent conduct is of the highest standard. A man of good morals. His workmanship and dedication to his job is not 100% but 150% His most outstanding quality is his patience and understanding and handling awkward situations pleasantly and tactfully. In all my 25 years he is the best example of a good workman. Well done.

Excellent attitude, good listener, helpful, respectful to the tenant and very patient and understanding. To be commended.

I was seen by Mark on Thursday 24th and Friday 25th of March 2011 at the Hanley Council office. My claim was dealt with in a polite and professional manner by Mark. He answered any questions I put to him in a clear and understandable way. I cannot fault his attitude in any way. Many Thanks.

Helen is truly amazing. She goes above and beyond the call of duty in order to get the job done. She is proactive, she is helpful, she is inspirational and she is hugely resourceful. She does everything with a smile and nothing is ever too much trouble. Without Helen, no regeneration project would ever have got off the ground in Burslem. Her passion, belief, dedication, desire and determination to get things moving is infectious. Truly she is a miracle worker. Burslem, and the people of Stoke have so much to be grateful to Helen for.

I appreciate what Christine has done for me today I was very worried when I came down but the help she done I am very grateful.

Because she is a very helpful patient person, brings a smile to everyone she knows and deals with.

John has helped me a great deal in sorting my claim. He is very pleasant and friendly. He sorted my claim all the way Im very happy with his service, attitude and manner.

Best advice Ive ever received and extremely helpful in all issues. Thank you so much.

She is one of the most efficient and responsive people I have come across in my career to date! She is honest and straight talking in a very friendly way, has an extremely professional manner, and has exceptional attention to detail. It is rare to meet someone with such integrity, and expertise, as Helen shows in all our dealings.

I would like to comment on the excellent service I have received from a member of your staff her name is Rachel Hall. She provided me with excellent customer service and dealt with my needs very efficiently. I would like to nominate her for a WOW award. Thank You.

Extremely helpful to us as this was our first visit in a new area. She was lovely!

Suzanne Barnett was outstanding in her total understanding of my 82 year old father, Erics needs. He lost my mother suddenly at home in her sleep on 25/1/11. On her first visit to his home, she took to the task of putting in a care package to allow him to live in his home of 49 years and continue life, alone, but well supported!! The care and attention to all details required, were met with superb dedication and care by Suzanne, we cannot speak too highly of her.

Very helpful and polite gave good and useful information. Very friendly - good worker.

Amazing service! Very friendly. Please nominate. Thank you for helping me out when Im stuck.

Because of his thorough and efficient service over the past eight days. Could not have been more helpful and happy.

She was very friendly and helpful and made the whole process much more approachable. I was able to sort all my queries out in the one day. She is a real credit to the council team.

The children really enjoy Emmas visits and she will be greatly missed. It is such a pity that due to the cut backs the children miss out and she really does a brilliant job. (Nominated whilst at Stoke North Childrens Centre)

The two members of staff, whom I regard as the A Team, have certainly gone that extra mile in helping me with research. From tracing obscure/out of print books to help on the internet, they have done it - and with humour! If anyone deserves an award, Neil and Catherine should be recognised.

I came to Stoke to sort out forms for my parents who are in their eighties putting in for council tax benefits. This gentleman was so good he explained everything to me and was very polite. I know you have excellent staff there but today Mr Kowalewicz has won hands down for me and made two OAPs very happy and myself aswell. Keep up the good work sir.

They were always very pleasant and helpful, nothing was too much trouble for them. They exceeded my expectations and I would like to nominate The Meadows team for a WOW award to pay a very big Thank You for looking after me after my accident.

I went to Serina as after quite some time of dealing with people who either didnt care or didnt know what they were doing, she understood the situation, showed empathy towards my problems and above all actually got to the root of the issues, did a lot of chasing around to solve them, and kept me updated so I didnt worry. Serina has been exceptional and I hope this is recognised.

The staff are exceptional and have cared for my nan so superbly. Thank you so much.

Its all very good, I have enjoyed my staff here and dont want to move. The staff are very good, they are considerate, they will help of you dont need it, they dont treat you like a child.

Jill and the other staff make me milky horlicks and drinks in the night when I cant sleep, they are little angels or nights owls looking after me with a lot of kindness.

So so helpful without being patronising (helping an OAP to keep my dignity thank you Mrs Harris.

My son and I went in to our local library (Trentham Libarary) to find information on an artist for my sons homework. Neil was extremely helpful, patient, knowledgable and very pleasant. He advised and recommended books that may be suitable and at no time did we feel rushed or pressured.Neil also advised that our library cards had expired, he helped us to fill the forms in, gave us information regarding how and where to use the cards, new opening times, and helped my son to choose some CDs to rent.Neil appears to enjoy his job and it was refreshing and a pleasure to be treated in such a way. We do not use the library much, but following this experience we will definitely use it more.

He treated me so well and explained so clearly and was so polite. It was nice doing business with him.

I was dealt with fast, no messing about. This is the best service I have received from Stoke-on-Trent City Council employees.

Fantastic customer service, great understanding of our situation, very helpful and pleasant.

Because she dealt with my case in a very understanding way which was very much appreciated.

She was helpful and helped me through my application form. Thanks Emma!

She was very efficient, even stayed when things were difficult, she chased everything up for us, she got things done and was easy to work with. Sheila is a valuable asset to the City Council.

Absolutely fantastic at her job. An excellent member of staff. She was very sociable, easy to get on with and talk to. She was very helpful with my husbands medical condition. Worked on everything for us without any problem or trouble at all. She kept in contact regularly to make sure we were alright and coping. Always with a smile. Anyone who has Lyn for support is very lucky and would have no need for worries.

Doreen has been looking after my husband who is not settling very well at the moment. She is so good with him and has taken him out to Burslem Park or to decorate some pots as he is interested in art. She is brilliant with him. Many of the staff are really good with him but shes developed a special bond with him.

This employee was very pleasant and polite. She managed to sort everyhting out for me there and then even though it took a while she was very patient and understanding, Im really pleased she dealt with me.

All the staff make you feel very welcome. They are approachable, very willing to help. Everyone who visits Meir Library is treated as an equal. On visiting Meir Library on many occasions I have seen the staff having to deal with some difficult customers and situations. They have done this in a professional way. The library and its staff are a great asser to our community. They are a credit to they City Council. Thank you.

All the staff are so friendly and helpful, always there to help with any request. Fenton Library has a lovely friendly atmosphere and makes you feel welcome.

She has a very pleasant nature and she was very helpful and patient.

Really helpful and approachable!!!

This lady has served me several times over the last 2 weeks. As i have started to get to know her I have realised that she has a great sense of humour, is a good listener and has given me a first rate service. I am especially impressed that the service level has been maintained in light of the imminent redundancies.