Recent Nominations

I had a change of circumstances in July last year. Although I provided a statement my Council Tax was wrong every month. The original statements went missing, wrong amounts were taken from my wages. Andy has had to ring the back office on numerous occasions to get it sorted over the last 4 months and it is now right. I am very grateful for the help he has provided.

Outstanding service, knowledge, a personal service and patience (the latter is something I dont possess!)

She is one of the most helpful and caring people I have ever met. She was kind to my friend (Lorna) nothing was too much trouble, she has a lovely smile and is perfect for the job. She has all the qualities of a wonderful care worker she would be the perfect person to receive a Wow! Award. Thank you.

I would like to nominate Ian and all the Joint Commisioning Unit (JCU) team for a WOW award after spending 2 weeks shadowing on a work experience placement. I not only enjoyed and learnt from the experience but witnessed their professionalism and dedication within their roles and to their customers. Very often frontline services receive praise but within the Civic Centre there are many more individuals who deserve a WOW award. Well done JCU and Thank you, Daniel Copeland, St Thomas More Catholic College

Please forgive my emotion, I think you are truly wonderful. I was born and raised in Stoke-On-Trent and some of my family are burried at Carmountside. My Mum died in 1971. I was never given the chance to remember her - I was 3 yrs old when she died. I feel deeply traumatised by this and this year for the first time I made a long journey from ( my now home ) Ipswich to The Crem . I am so thankful I did. The garden of memorial is a special place. I laid some sweet williams for Mum ( I never knew her date of death before ) and for the first time felt a connection. When I read those words in the book of memorial it tore my heart apart - Tears roll down my face as I write this. Words cannot describe my thanks to you all. God bless you.

This lovely lady brings sunshine to the Council Offices and always has a smile for everyone. We the tenants are given 100% customer service from Shirley.

Extremely helpful. Verydiligent - considerate, understanding, sympathetic. Carried out an extremely difficult claim with diligence.

I thought the display at Tatton last year was wonderful but this year was even better. It was the star of the show! All involved should be very proud of what they have achieved.

A BIG BIG WOW! Full marks to everyone at The Meadows, you certainly know how to organise a party. Im talking about the one they put on for my mothers 100th Birthday. I cannot thank them enough, what with a visit from the Lord Mayor and Lady Mayoress, a presentation of a Stoke on Trent Centenary Plaque, the coverage by The Sentinel and a Telegram from Buckingham Palace a fantastic time was had by all. Thanks again to The Meadows Team.

MISS JENNINGS HAS BEEN MY DAUGHTER EMILYS TEACHER FOR THE PAST YEAR AND I MUST SAY SHE IS FANTASTIC SHE HAS DONE SO MUCH FOR THE WHOLE CLASS SHE SHOULD BE RECOGNISED FOR THIS

MRS FLYNN HAS BEEN A TEACHING ASSISTANT FOR MY DAUGHTER EMILYS CLASSS AND IS SO GOOD THE CHILDREN LOVE HER SO PUTS SO MUCH INTO ALL THE HARD WORK SHE DOES WITH THE CHILDREN SHE IS EXCELLENT

She is patient, helpful and sympathetic. She has helped me immeasurably by her tact and she has gone the extra mile.

The different advisors I have seen over the past two months have been nothing but extremely helpful. I had to apply for a discretionary rent arrears award and also enquired of the help Id need. If I had been asked to leave my home in Normacot by the landlady (private). This had been resolved with her now and until I move away in the future my good relationship with my landlady has been restored.

She made me feel I was the only person she had to deal with all day.

She has a nice smile and was very polite and helpful and precise while helping me complete my housing benefits and council tax forms.

She is very good dealing with me. Her service is brilliant.

Earlier this year in February 2010 I was in hospital due to approximately 19 years of alcohol abuse. The doctor told me that I am lucky that I am still alive. I was at risk of losing my home and the debts were mounting up. I knew I had to do something but what? I was introduced to Wajid a Community Support Officer from Stoke on Trent City Council. From the first meeting he understood me, my problems/situation and put me at ease. Wajid has supported me to achieve many things i.e. access health services, counselling to assist me to stop drinking alcohol, it has been 5 months and I have not had any alcohol. I have started to clear my debts as Wajid has helped me to budget my money and they are slowly reducing. I am no longer at risk of losing my home and have a better relationship with my Housing Office. Wajid has helped me to gain day to day living skills, so in the future I will be able to deal with situations/problems myself. I have gained so much confidence and people do not recognise me. I would like this opportunity to thank Wajid for his support and hard work with myself and my family. Our future is looking a lot better due to Wajid. I truly believe without Wajids support that I would not be here today, this service has saved my life. This service has been 1st class and there is nothing I can fault or recommend to improve. Thanks again Wajid you are doing a great job!!

Joshua always goes the extra mile. He is polite, courteous and has excellent customer relation qualities.

They looked after my dad fantastically and always had time for him.

All the staff are more than very helpful and nothing is too much trouble. Each member of staff is an absolute gem. The quality of the house and hygene is just fantastic. I cant fault anything.

She is very helpfull and lets us no whats going on and always asks if we are interested in any courses, lovely woman to chat with.

Very professional and good with the children.

They are very helpfull towards myself and my daughter. My daughter has also developed in all areas thanks to the staff.

I would like to forward this person as she has been a great support not only to me but all the ladies in the centre.

They are very helpfull and they are brilliant with my child. My child loves playing with the staff.