Recent Nominations

I do not know where I would be today, if Adrienne did not realise that I was struggling and referred me into the Community Support Team. Adrienne has been very helpful, Thanks for your support.

She had understanding of my illness and has showed empathy. She was non judgemental and extremely helpful.

Most helpful of people, nothing is too much trouble. Lots of patience in showing what to do and areas of information which is more than any other libraries I have been. A credit to the library.

All so caring, nothing too much trouble for them. Doreen said she didnt mind going into hospital because something good has come out of it by the Stay at home team coming in and they are wonderful.

When I take my grandson to Stoke North Children's Centre, she is always polite and caring and nothing is too much trouble for her. The food is excellent and fresh and the kitchen is so clean.

I was doing nothing before starting on the rehab programme, I was feeling very down and unhappy. I was shown two places to go for lunch and two places to play bowls, which I used to play a long time ago. I have met some very nice people and I am now getting out of the house. I am doing things now that I havent done for a long time. I am building my energy and confidence back up playing bowls, getting taxis and doing my own shopping. I thank all of the rehab team for their help and care.

I was in and out of hospital for 6 months. The care that I received in all the hospitals was first class. On returning home I had the support from the carers from St Michaels. This team supported me to become independant in regaining my daily living skills. This service again was first class. I then entered on to the day rehab service to support me to regain my confidence and be independant at accessing local activities. I felt at first that I could not be bothered to go out. But with support from the rehab staff I was introduced to local groups and supported to purchase a 3 wheeled walker to help me to feel safer when walking out in the community. My mobility improved and I felt more confident out on my own. I attend two local groups on Tuesday, that is the Salvation Army Luncheon Club and Wednesday, Tunstall Methodist social and lunch group. I am now able to use a taxi on my own to attend these activities. I walk to my local hairdressers which I used to do before my illness on my own. The most important achievement of all was being able to go to Tunstall Market and to have my lunch at the cafe across from the market, this is what I did every Friday. I am now able to do this on my own. I have also been to Hanley Market using a taxi on my own and plan to go to Newcastle this Friday again on my own. I would not have been able to achieve this without the support and encouragement from all the rehab team. I would not be as confident as I am now. Thanking you. Especially Linda who worked with me most of the time.

Very nice atmosphere. Clean, newly decorated. Staff are pleasant, helpful and looking after residents very well. Good residential home for the residents, keep maintaining.

Because of the way the helpful staff attended to my problem.

As an officer DCO1 she looks after her staff, she is supportive, caring, always treating us as equals which we find very important. This helps us to work well as a team. We really do appreciate her and feel this nomination would let her know.

I am a landlord and she was very helpful and gave me more information and help than I had expected. She is truly worth a wow award.

Paul, whose surname I didn't catch, volunteered an amazing wealth of information about the paths through the fields surrounding wendling close, as a result I will be able to explore the area on foot much more than I thought possible. Thanks for the excellent service.

Because without these services I would be no clearer on my sons condition and it has given me a new lease of life.

Made us aware of our entitlements, explained things in a very pleasant manner, always at hand and very approachable.

Her co-operation knowledge and skill in finding and sorting out my problem with overpayment of rent and her co-operation in helping to contact and advise in sorting out the pension credit. With very grateful thanks.

Very polite and helpful. Nothing was too much trouble, would like to see Lucy at the desk again. Thank you very much.

I want to thank both Susan Moran and especially Patrick Quinn for helping both me and my wife when I lost my keys in Longton. I called at the office to see if I could get a change of locks but Susan asked Patrick to see if he could get us in to the bungalow, as my daughter who had spare keys was not at home and would be returning late that day. Patrick tried to get us into the bungalow but could not, but he rang the office and spoke to Susan again. Both Patrick and Susan rang another daughter to see if we could go there until my daughter who had the keys returned from her day out. Patrick was very helpful as he drove to my daughters twice to make sure everything was alright and took our shopping there as we were unable to manage it. I want to thank Patrick for his care and thoughtfulness in helping us.

When we had to admit our relative, Edna, although we were apprehensive Ann-Marie was caring and understanding, she explained everything in great detail and put us at our ease. She kept us informed of her progress and we were invited to coffee mornings etc. Nothing was too much trouble for all the staff who were very friendly and caring. Edna came on in leaps and bounds during her stay, in fact she was a changed person. The food and standard of hygiene was 100%. We were always greeted warmly on our visits by all the staff and were included in the activities. All members of staff were highly professional. The only regret that we have is that there were no permanent beds available. I would say that anyone who is lucky enough to stay at Marrow House is very privileged and I would have no hesitation of recommending Marrow House for any award going!

Year in, year out everyone is consistently helpful, kind, polite and generally lovely towards myself. I am in a wheelchair and need the use of the hoist - nothing is too much trouble for them. It is a pleasure to come and without this service (although we do pay) my condition and health would rapidly decline. Thanks to one and all. Please stay open.

She is always helpful, without exception and all her staff follow her example which is a good sign of a good boss!

I work as an independant psychologist and users able to back the centre to undertake a piece of work with a local child. I found the staff really helpful in booking the room. The room I was given and general facilities were excellent.

Renewing a bus pass, a small chore made into a small pleasure by her smile and helpfulness.

She was most helpful and provided me with all the information and advice I needed and certainly helped to put my mind at rest. She was also very polite and seemed very genuine too.

Lynne is always attentive to the needs of the residents under her care. I see great human kindness and a genuine interest in the comfort and happiness of the residents.

Carol is always tuned in to the personal interests of the residents at Marrow House. I watched Carol taking a short stay resident around the garden whilst he watered the flowers. She showed him what to do and where to get more water from and he spent the next hour enjoying tending to the shrubs and flowers by himself. It was heart warming to see. Lovely.