Recent Nominations

I have had a wonderful day and all centre staff have been great, friendly and welcoming. My son loves this place.

On two occasions now Mick helped my tenant to sort out his housing benefit and his council tax. On both occasions he has been patient and thorough, ensuring everything has been properly completed. I have actually sent in an email and commended the work of Mick in respect of my tenants but I did not know his name then.

Every member of staff gives 100% of themselves to every resident. Their care and compassion is second to none. Nothing is too much trouble - thank you to you all.

As organiser of 2010 stoke Beer Festival, I would like to say a big thank you and well done to Chris Austins team. As a group ( Camra) we have never been this well supported and looked after. They were just simply brilliant for the entire six days that we were on site for. Thank you.

Kylie has a friendly professional approach, she was most helpful and reassuring during my interviews concerning my housing/council tax benefit enquiry. I would commend her and deem her an asset to your workforce.

On Monday 18th October I reported damage to the cobble stones at the gate leading from my house to the entry at the rear. The next morning I opened my gate and the cobble stones had been removed and tarmac had been laid to fill in the gap. An excellent job done and a smooth surface left, as i walk with an elbow crutch this means alot to me.

My stay at the Meadows has been a pleasant one, the service that a recieved by the team of carers was excellent. Id like to thank the team of carers for the care I recieved. Thank you

He was very courteous, efficent and helpfull while been very good at his job. At no point did he make us feel bad during what is a very difficult time for us. Thank you David

Dads needs were met in a clean, pleasant environment with a friendly care team, where nothing was too much trouble.

He greeted us with a lovely smile. He explained what was happening in a way that was understood. He made us feel comfortable. What a lovely man he is. I think he should be promoted. Well done Dan!

Friendly, understanding and helpful. Very pleasant and well mannered. Explained in detail for me to understand.

I have enjoyed to be here with my children and other people.

Wellie Walk at Tunstall Park - It is a change for the kids to play outside in the fresh cold air.

Im a volunteer, part of an enormous non-profit making project to put a photograph of every Commonwealth War Graves Commission grave on the internet. I visited Burslem cemetery last weekend, and found over 160 of the 180+ graves recorded there. I called at bereavement services (Carmountside) today to see if I could get help finding the others. And there I met Sandra. She really couldnt have been more helpful. She gave me detailed plans of every Stoke cemetery, not just Burslem, details of how I can look up the pre 1995 burials in the Library, explained how the cemetery layout works, gave me contact details for the Diocese of Lichfield for churchyard burials, and even looked up one of my "missing" men as an example. A shinning example of excellent public service - even in these difficult times.

Kylie went the extra mile by assisting me in my application for Housing Benefits at the One Stop Shop in Stoke on 13 October 2010.She went through my application form very thoroughly and with care to ensure that everything was filled in correctly and pointed something out to me about tax credits on my tax credit award notice.I just would like to say BIG thank you for Kylies help, so that hopefully my application will be processed quicker.

Its thanks to Debbie and her team that St Michaels became involved with me and helped me so much. Please dont cut the services you provide with the adult care problem.

They are just great and cant do enough for you. Please dont cut any of the services.

They have helped me to become more independant and get my life back, going out and meeting new people and made new friends. they have been absolutely exceptionally friendly and brilliant.

There is a person I have come across in the last twelve months who has gone that extra mile to be friendly and helpful. That person is Derek Wheawell, who is the receptionist at Willfield Centre (lower site). He has gone out of his way to make sure our training sessions have run smoothly and the needs of the candidates have been met. During the course of the day, Derek comes into contact with many people, including adults with physical and learning difficulties, He is so genuinely kind to everyone and patient he is a shining example of how a "front of house" member of staff should be. In short, he is a fantastic ambassador for Stoke City Council.

I only told Paul about trying to place a bid for a property, he was very helpful in every way that he could. I told him I was having problems getting down to the office also remembering to phone my vote through, as my husband was in hospital he has got cancer. Paul rang me to remind me to do it, there are not many people that would do that these days. He always asked how my husband was every time he rang. He is a very kind and caring man, we could do with more people like him. Thank you

She was quick and very polite.

Excellent customer service from this most pleasant and helpful young woman. Emma was outstanding in going the extra mile. Well done Emma and thank you.

Mark always has a friendly face and is always willing to provide an excellent service within the Sports and Leisure area to help with any questions

Michelle has enabled me to live independantly in a home of my own after months of being in a nursing home fearing this was where I would stay. She listened to my wishes and acted on them, providing me with my care package through direct payments.

Michael always gives exceptional service, he treats all clients individually, knows most of them by name and will stop to talk to everyone making everyone feel like they are receiving individual treatment. Michael gives this fantastic service as well as perfroming all his expected tasks as well. My husband says that when Michael is working it is obvious because the changing rooms are spotless, compared to when he is not working!! One evening recently as my husband and I were leaving (after 10pm) Michael stayed behind to put a couple of tiles back on just outside the shower area that had fallen off, he was not asked to, he just decided to do because he takes great pride in his work and working environment. When we asked him the next day what time he finished he had not left until after 11pm! This man always gives 100% and more, he is always happy in his work, takes pride in his work and everyone loves him because of how fantastic his customer service is. He is a true credit to Fenton Manor and Shapes and this should be rewarded.