Recent Nominations

She was excellent in every way. She helped me get the things I need to make my life more easy around the house. Also she was a really nice person to deal with.

I would like to nominate Annette Ford of Greenhouse 2000 for a WOW award. From initial contact to the delivery of my wedding flowers I was nothing short of impressed by Annette. Annette happily agreed to meet at a time that was convenient for me which, as I work in Manchester all week was a huge bonus. I found Annette to be a warm approachable and personable lady for whom nothing was too much trouble. During the meetings and telephone discussions I had with her she made me feel as though I was her most valued client. Initially I had only a vague idea of what I wanted. Annette took those ideas and came up with a variety of suggestions, at the same time highlighting pros and cons of various ideas and yet always leaving the decision to me. I never felt pressured by Annette and this was a key factor in choosing her to produce flowers for my wedding. Her finishing touches were amazing and were commented upon by guests at the wedding as well as staff at the venue. I was amazed at the quality of Annette’s work and the flowers used. My bridal bouquet now a month old is just at the point of being thrown away. Annette’s attention to detail, patience, advice and guidance - all without pressure was exceptionable. The wedding bouquets’, button holes, corsages and table decorations were nothing short of the WOW factor. I feel Annette really deserves this award for her hard work and dedication and simply because of the fact she went above and beyond what I expected to help make our day perfect. WOW - An amazing employee that should be recognised for her outstanding work!

Finding a relatively obscure record. Sandra succeeded where many have failed over many months. She succeeded because she was willing to take on new information which challenged the everyone knows that status quo.

On 12th April 2011 Richard became Detective Richard when he went beyond the call of duty in trying to find where a book Id requested, Dead Mens Dust, was - it wasnt on the collection shelf and he found it.

She was really pleasant and helpful and did a really good job at sorting all my benefits out.

I want to thank Wajid, my Community Support Officer, for all the support that he was given to me in the past 10 months. I suffer from both a physical disability and illness and as a result I have to work with many professionals and agencies. I have to say that Wajid has been one of the best support officers that I have come across. I find that it is easy to speak to Wajid and I know when I tell him something, that he will listen to me and my options. He has helped me to deal with many complex and personal issues in my life.

Polite, efficient and helpful on desk downstairs and again upstairs.

The Stay ta Home team supported my mother in law home after a period of stay in hospital. They regained her independence so much that she can now do the things she always does. They were supportive and dedicated to ehat they do. Well done!

What a fabulous job the Meadows team habe done in helping my mother in law recover and regain her independence following a period of time in hospital. They are all so supportive and dedicated to delivering excellent quality care. You are fab!

As everyone we came in contact with for the three weeks mum was at Marrow House was really professional, friendly and caring.

He was really kind and especially nice to my mum who is 86. He explained everything really well. Made us feel comfortable, he was friendly and generally lovely. The review he made which I have been able to read through was very accurate - exactly what he was told by both mum and me, he made an accurate report of it. He is an excellent representative of his team.

Richard was very helpful, he was able to tell us more information that we knew, a very helpful man. Pleasant and very helpful.

On 31st March I went to Stoke One Stop Shop. I saw Matthew - I showed him my details in my folder, I explained my situation. Matthew listened - asked questions and answered my queries in a very competent and professional way. He was very polite and understanding. He promptly dealt with and processed my case and we are very satisfied with your service.

This is a brilliant service that these two run, they always have a smile and a pleasant word for you, are willing to go that extra mile. Especially with all the cuts that have been happening across the board they were unsure of their jobs but continued to provide a superb service, people in Stoke on Trent would be lost without this service.

Penkhull Childrens Centre is a brilliant service for children and it really does help their development. The staff are excellent.

I have found the lady to be very very good.

Hazel was so helpful, understanding and willing to listen. I would just like to give a personal thank you to her.

Extremely helpful. Truly made me feel like I mattered. She made the whole process very painless and put me completely at ease.

This lady has dealt with one of our clients housing benefit claims today and as always did so without looking down or pre-judging their present situation. Nothing was too much trouble for her and she went the extra mile to ensure that for us, as Agents, the rent was dealt with, for our client, the tenant, that the housing benefit was dealt with and for all parties that the whole matter was started and finished. She is a credit to the the council and a credit to the people of Stoke-on-Trent. As a lettings agent we have dealt with many advisors and never had the benefit of a happy member of staff. Thanks thanks and thanks again Please pass my coments on and keep the smiles rolling !!!!!

I was extremely pleased with the very high standard of help and care I got from this lady on the 31st March at the Bentilee Neighbourhood Centre, I myself had gone through, what was I believe as, the darkest period of my life after having two bad leg injuries and losing my dear mum age 88yrs. I found that I could not focus properly on my money matters and so I went to see Katie Hammersley, I found she put me at ease, explained all that had gone wrong with my counsil tax, and went through it with a fine tooth comb. Thats why I want to nominate this person and hold her in very high esteem, and wish her every success in her carreer, Katie definitley has the WOW Factor for me, many thanks!

I would like to nominate Anjii because she has been extremely helpful to me regarding my recent home move to live in West End Village.

He sorted my query quickly and was very pleasant and helpful. Very professional and a credit to the City Council.

Breast Feeding Cafe. Without the tea and toast, space for my daughter to play, space for me to chat to other mums, talks on weening, looking after teeth, access to baby massage and messy play, I would not have kept my energy and spirits up so much and could have got depressed. As it is I have a great relationship with my daughter.

He was extremely helpful, pleasant and he carried out my claim fantastically. Great service :)

I would like to nominate Lynn Allen for a WOW award because of the excellent care and support she has given to both my mother Kate Bailey and me during mums recent stay at Marrow House. The last few weeks follwing my Dads death have been very stressful and traumatic for the family - trying to come to terms with Mums dementia. Lynn always seemed to know just what to say to calm mum down and has been a great comfort to me - helping me to understand mums problems. This has helped me to cope better and hopefully get my relationship with Mum back. Although all of the staff at Marrow House deserve recognition, for us Lynn stands out and I would like to express my thanks and apreciation for all her help by nominating her for this award