Recent Nominations

I have been in plaster on my right leg and every week for 13 weeks after the initial week she would have the same scooter ready and waiting for me at each visit and always had a pleasant manner.

They are very sociable people and I would recomment their service to anyone who suffers from depression and be afraid to go out on their own. Linda encouraged and supported me to attend places on my own and now I feel a lot better and have a social life. I thank her very much for helping me to achieve this. All the other team members I thank too.

Because of their help and kindness to Joe Wood and friendliness to me Jean Wood, plus taking responsibility of his washing and dressing while I was able to do other things and weve really appreciated them coming.

Janice gave me a lot of help and advice when I recently moved flats in the sheltered housing complex where I live. She always telephoned me back when she said that she would. And when i have had several obstacles that came my way during the move, she put herself out to help me. She is a very kind and understanding person.

Mother was very happy with her stay, it was her 3rd time this year. She is quite happy yo go in for respite.

I have just returned home after a stay at the Meadows and would like to express my gratitude for the care and help I received from the staff. The cheerful friendly help so willingly given to me by the carers helped me to reagain the health and confidence I so badly needed in order to return to living alone at home. They efficiently encouraged me to be independent but were always there for me if help was needed. Their service deserves recognition. I would like to name each one but most just praise them all.

I would like to nominate Sharon Leacy because of the excellent work and help she has done to put into place the care package for my brother, and also the care package put into place for me as my brothers carer. Sharon has been extreamly helpful and considerate and her work ethic is of the highest standard. The care and understanding she has shown to help me and my brother to cope with the situation we now find ourselves in has been exemplary. Sharon has kept us informed every step of ther way in putting the care packages in place and has gone that extra step to help us by signposting us to other organisations that can help.Sharons knowledge of her job role and her ability to communicate are top class and she deserves to be recognised not only for her work and the way she conducts herself but also the caring, considerate and thoughtful manner in which she delivers that care.Staff should learn from Sharons work ethic and abilities and embrace them as she is a shining example of how Social Care should be delivered.Regards Mr Paul Sutton

Because he has a nice way with older people.

I am writing to give my sincere thanks regarding Christine Ore. Christine has been out to see both myself and my husband who in return turn has received care from yourselves since 30 May 2011. Christine has been one of the most professional, caring and totally committed individuals I have had the pleasure of dealing with since my husband was taken ill in March 2011. After a long stay in hospital he was discharged on 20 May and at first received care from another company as an intermediate measure until your company became involved. I was so impressed by your service I managed to get in touch with Christine regarding respite care which will be needed for my husband when I have to go in to hospital for a hip replacement. Upon meeting her I instantly felt reassured by her knowledge and expertise within this field and total professional manner in which she has dealt with my enquiries and probing questions regarding my husbands well being during this difficult time. I feel Christine is an unrivalled asset to your company and would like this letter passed on to the highest level possible.

Gemma was extremely welcoming and helpful when I went to the Wallace Centre to enquire about activities for my sons. She showed that she knew what activities were being held and what they entailed.

All of the care staff that have been to our house are very friendly and considerate. They have been very helpful and patient. Nothing is too much trouble.

All the staff are exceedingly kind and helpful to both residents and visitors.

I have had a wonderful time at the home, will miss you all. Will see you all again in September. - Joan I am extremely grateful for all that the staff have done to make Joans stay so good and I had peace of mind. - Les

I would like to nominate this employee because he was very patient and considerate. He spent a lot of time and effort on my behalf and I left feeling a lot less worried about the problem I had going to him with than when I had arrived.

He was very helpful and polite. He made me and my partner feel very at ease and comfortable. We hope to be dealt with by him ni the future if needs be.

The lady has put herself out on my behalf. Having all my overpayments slashed. It has made a big difference. I greatly appreciate what she did for me. Many many thanks.

Extremely helpful, would recommend to everybody I know, would definately like to to meet again regarding any concerns I may have. Thank you.

Being nervous because because it was the first time we had visited benefit services, Anjii Brown put us at ease. Smiling, she explained and put us through the system. Even found me a tissue when I shed a tear of relief. Thank you Anjii for your help.

I would like to nominate Suzanne Barnett a social worker/practice lead for a WOW award as she has been extremely supportive but remained professional. Suzanne has made my practice learning opportunity as a student social worker a valuable experience. Through Suzannes support and guidance I now feel equipped to begin my social work career.

Excellent service. Helps me with my problems with rent and she is a truley nice, genuine person. Thank you so much.

I want to thank Hazel for the support that she has provided me on Friday (17/6/11), it was late on Friday and I needed food. Hazel went out her way to assist me to get food and make sure that I was safe. She went over and beyond her duty. Thanks again Hazel.

I want to thank Diane for all her support and advice that she has given me over the last couple of months. She listened to me and was able to refer me for support with the community support team. Thanks to her I have been able to achieve my goal of moving to a home that best meets my needs. Thanks again

Recently I have been through a difficult time. I want to thank both Gareth and Dean for their help, they have gone over and above my expectation. They were very understanding and resolved my problems. Thanks again for you help and providing me with a excellent service.

Excellent way that she dealt with our case. We are not used to these claims having lived our lives and never claiming any benefits.

On behalf of Hartshill and Harpfields Residents Association I should like to place on record our appreciation of the City Councils Bereavement Care Services. Over the nearly 17 years since we were established we have had many dealings with the service as Stoke (Hartshill) Cemetery is located within our catchment area and is highly valued and much used local amenity. As a Residents Association we have contact with many individual officers, sections and services of the City Council and have found Bereavement Care Services to be one of the very best departments to deal with. In our experience BCS officers are helpful, friendly and human, courteous, knowledgeable and professional. They respond promptly and positively to contact - the telephone is answered quickly and politely, email are replied to often immediately and almost always within the same day. Requests for action on certain problems within the cemetery, to arrange a meeting with residents, to provide information about the service etc are consistently met with a cheerful response and a can do attitude. Even when they are not able to immediately rectify a situation or a perceived deficiency of the service the staff provide a proper explanation of why something cant happen, or offer an alternative, or say when it can be done, and this is very much appreciated. We feel we have established a good working relationship with certain key individuals within BCS and this has been an important factor in the high level of satisfaction we have with the service. Andy Edwards was for a long while the person we liaised with. He showed all the qualities mentioned above and had a particularly pleasant personality which made contact with him most enjoyable. When he moved posts earlier this year we much appreciated him contacting the Association to tell us this fact and to say goodbye - a simple thing to do, but a good example of how human relations can work well. Karen Deaville and Caroline Casey have both been extremely efficient, kind and helpful. They say we are here to help you, to be of service to you and they mean it. All the BCS Officers we have encountered seem sincerely committed to their work and are really excellent ambassadors for the Council, meeting the public as they do at what is often a very stressful and distressing time for them. We would also like to thank the staff who undertake the grounds maintenance of Stoke Cemetery for the good job that they do, at present under rather difficult circumstances, and likewise the monumental masons who have done such a very fine job of the lawn graves border conversion programme over the past few years. Collectively, the whole team clearly do their very best to maintain the cemetery in the attractive, peaceful and dignified state that bereaved visitors and the general public wish to see. Please convey our thanks and congratulations to Bereavement Care Services. We look forward to working productively with them for many more years to come.