Recent Nominations

A very enjoyable meal.

I would like to nominate Sandra because she has been of great help and comfort to me during the last few months as Ive been trying to get access to my grandchildren and thanks to her help and advice I was succesfully in my having access to the children. I owe her a great deal and couldnt have done it with out her.

Richard was extremely sympathetic towards my situation and worked out every which way he could possibly help. He was very knowledgeable and made me feel confident that my problem was being solved. He really did go the extra mile to help me and he is an absolute asset to the company. He was so pleasant!

I want to thank Waj for his support and advice. He assisted me to set up my home, and I am no longer at risk of losing my home. I have found him to be approachable. Thanks again and a high 5.

She was very friendly, and greatly helped me sort out my housing benefit and council tax. She was professional and informed and did every thing possible to make sure that my problem was dealt with swiftly and efficiently. I was extremely impressed with the level of service she provided, which was greater than other advisers I had previously seen. I would highly recommend her for a WOW award.

Dianne has kindly helped me to contact a lost relative in Cheadle. All I had was a name and personal details of DOB and parents. Within 24 hours she found the gentlman, contacted him, and passed on the relevant details. I found her attitude to be very friendly, extremely accommodating, and very professional in the way she ensured the privacy of her client whilst conducting the investigation by assertaining the precise reason for the contact, and the veracity of my enquiry. Not only has her work helped my search, but also put her client in touch with a cousin in Australia who asked for my help in tracing him. Well done. I was gob smacked at the speed and efficiency of the response!

Debra came to visit my mum and myself to help with putting in a claim for Attendance Allowance for my mum following her recent discharge from hospital. Debra was extremely knowledgeable, kind and very importantly, easy to talk to. She visited outside her usual working hours, which was much appreciated although we didn’t request this and it was at Debras suggestion. Debra also arranged for a number Occupational Therapists to contact mum and she has been able to arrange for a number of home aids to be fitted, which are very useful. My mums claim for attendance allowance was successful and went through very quickly and without any difficulty. We are both extremely grateful to Debra for all her help and advice.

My Auntie Irene was there on respite and when I arrived unexpected, I found her happy and content, well looked after and she looked clean and tidy. The staff were talking to other people and making the environment a happy relaxed place where I wouldnt mind going myself.

Excellent service, very understanding and good service.

When my brother Leslie Hulme was admitted to the Meadows, I was a little apprehensive and anxious, but I neednt have been. The staff have been wonderful, fantastic I honestly couldnt single one out because as a team they have served him extremely well, nothing is too much trouble, whatever he has wanted they are there reassuring him that there is no need to worry, which gives me and him peace of knowing he is well looked after. The staff are si friendly to relatives. The place is so beautifully clean and smells lovely. A big thank you to all staff at the Meadows. Leslie says the cook deserves a WOW award because the food is beautiful, what more could you ask for.

The kindness and support from The Meadows staff and management regarding the care and rehab my aunt recieved throughout her stay was a totally postive experience. We are very pleased with the outcome and the proffesionalsm that you all work at is at such a high level. Many thanks.

As she gave me options regarding moving to a new home. Offered lots of help and support, filled in forms, I now live in a lovely new sheltered flat, it was all done very quickly and I am so happy with the outcome. She took lots of thought and time to explain everything to me and I am so grateful to her for everything she has done. Thank you so much.

You looked after me so well, you help me to find a new home amd got me well enough to move in, got me support to go home with. Thank you so much everyone, words can not express how very grateful I am.

I want to thank Waj for his support. He has provided me with a excellent service. After years of trying to move due to my disability, I felt no one was listening to me and I lost my trust with the city council. Within one and a half months Waj has helped me to find a bungalow that meets my disability needs. He has made me feel that I have been heard and renewed my trust with the city council. Thanks again for your support.

Julie was efficient in her work, pleasant and very likeable. She waited for us to understand her explainations to what she was reading. She managed to get me another bath a week from when I asked. I was pleased with Julie and wouldnt hesitate to contact her if ever I had a query.

I dont know how I would have managed without the support I had from the rehabilitaion team when I came home from hospital. The girls have been fantastic and helpful. They treated me with respect and dignity. They have built my confidence. They all deserve a medal.

They helped me gain my confidence when I first came home from hospital. I now feel I can manage on my own.

Kevan was extremely helpful and patient and resolved my matter promptly. A very good communicator and made the issue easy to understand! Thank you very much!

I came in very worried about an issue with housing benefit and council tax and the named nominee was very helpful, professional and reassuring. The service given was clear and quick and everything explained so I left feeling much better and with more information. Thank you.

Julie has helped us more than our social worker shes one of the best workers Ive ever had. Im sad shes leaving and will miss her and the support and help shes given me and my children. Its a shame theres not a lot more people about like Julie.

I found the home to have excellent catering and consideration towards the people they look after and extremely helpful. Its nice to know that such places do exist.

This gentleman works so hard, trying to keep Stoke Town Centre tidy. The square outisde the library is always disgusting in the mornings - beer cans etc and he just cleans up - smile on his face. He is a credit to us all. Thank you Fred.

From day one Vicky was superb, she supported mum and dad with all their care needs, helping them to remain together, helping in their ongoing care package and refering them on to other support networks. Vicky is the ultimate professional she is a credit to Stoke-on-Trent City Council, an outstanding lady. I cant praise her enough, without her support I dont think I would have coped.

St Michaels House is a excellent rehab unit. The entire staff were total professionals. The care, kindness, support in helping my mum and dad was first class. It helped them so much in aiding their return to independant living. Nothing was too much trouble for any of the staff. A wonderful unit, Stoke-on-Trent should be proud of St Michaels.

Without Deb I would have have struggled. She Gave me financial advice, supplies me with names of people who could help me in house clearance, buying of new furniture, i.e. beds for their new home etc. She arranged and took my parents to view Berry Hill Village and was instrumental in helping them to stay independent. She is a total professional credit to Age UK, a wonderful lady who was a brick at all times. Totally outstanding.