Recent Nominations

A massive thank you to all at Age UK, in particular Paul Elkin who I found to be genuinely helpful and sympathetic towards those he visits, in this instance my mum (Mrs G Orgill of Central Ave, Bucknall). He displays a reassuring presence and gives a sense of comfort to those concerned. He is a very caring gentleman who works extremely hard attending to the individuals every need. I really do appreciate all that Paul does for Age UK, to make the lives of the older generation, who can sometimes feel isolated and vulnerable, that little bit special. This is why I would like to nominate Paul Elkin for the "Wow" award. Kindest regards.

Polite, courteous and helpful, does a good job.

A most helpful and pleasant gent whom was outstanding to a degree of excellence and went that extra mile to help me. A credit to Stoke-on-Trent City Council.

I called late at night witha domestic abuse case that required emergency housing. I informed Ian that the ex partner of my client was being held in custody but for a limited period of time so we had to move fast with finding accommodation. There were complications with the case in the fact that the client had been put up by Cheshire East council but were then failing to take responsibility for her as the partner had found her and forced her to leave the safe accommodation.Although the client had recently moved from Stoke to Cheshire East Ian supported myself and the client in being able to find her alternative safe accommodation for her.Ian was extremly helpful, professional and supportive through our late night call and found accommodation for my client so that she would not have to face returning to the home in Alsager to further high risk domestic abuse from her partner.I would like to thank Ian for his support and professionalism with this.

Linda has been absolutely helpful when I came in for enquiries and assistance with my housing benefit issues. She listened attentively, was very patient with me, signposted me to others despite her work and phone calls. I took most of her time but she remained calm and helpful.

One of the best carers I have had. Shes thoughtful, kind, understanding and helpful but professional in her manner. A credit to the company.

The lady who I dealt with was very polite and very helpful. She put my mind at rest. I was very grateful for the help I got.

We run a small hotel and needed to set up a booking on-line system. Wanda spent many patient hours helping us to create, understand and develop the system (we are technologically challenged)! Since then she has answered all queries immediately, at length, and she explained everything in great detail to ensure we understood. She has even followed up with e-mails to check how we are getting on and to offer her assistance. Wanda is very approachable, patient and knowledgeable and deserves recognition for her hard work. Due to Wanda our bookings have increased and more trade is expected from this, and will have spin-off benefits for other businesses in Stoke-on-Trent.

She is always available for advice etc. When Ive needed her she always returns our calls on the phone, if she is out. The care plan she devised has been carried out, to the letter, with the lovely care staff under her supervision. She even anticipates our needs (son and daughter-in-law) and does things to help us in difficult circumstances.

For her pleasant and thoughtful approach in making a concerted search in storage to find family Sly and Stone album, and finding some lyrics on the net for me.In todays climate it was so refreshing to see someone who really takes pleasure and pride in a job she obviously enjoys. Keep it up Jackie.

They were very caring and helpful. Nothing was too much trouble for them to do, and very dedicated.

I went to Serena for assistance when I was informed by Housing Benefits that, due to the incorrect Local Housing Allowance rate being applied in the calculation of my benefit since April 2010, I now had an overpayent. Obviously, I felt that I should not have to pay this. Serena was calm, methodical and gave a thorough explanation and helped me to request a "recon" and advised me of the appeals procedure. I left feeling confident that I had no need to worry.

For helping me to do activities that I thought I couldnt do. He was most attentive and caring and very good at his job.

This employee was fantastic and did her job with confidence, with a wonderful manner and wonderful attitude. This worker is a star. A big thank you.

Excellent service provided. Healthy eating promoted continuously. Very pleasant at all times. Service with a smile. Food is delicious. An excellent meeting place for all users of the centre. Quick service. I look forward to eating Joans food and think she does an amazing job.

He was the most helpful, efficient and courteous person I have ever had any dealings with, especially with the dealing of my housing benefit, which was very super fast in my eyes as far as I was concerned. Please phone me if you wish.

My husband and I went to reception to ask how we could get a bus pass for my husband. The receptionist was very helpful and happy and in about 5 mins we were sorted with no hassle. She was very obliging and very organised. It was a pleasure to deal with her.

Helpful, efficient, kind and friendly. Completely brilliant.

They help the children and do brilliant activities. They are patient and show each child equal attention. Always smiling and happy.

This super lady dealt with our complaint very quickly and efficently. She was very thorough and pleasant. She kept us informed and was very pleasant.

This lady was very pleasant and friendly to myself and my husband when she saw us today. She was very understanding of our situation and of the fact that we were nervous and unsure of what to do. She made us feel at ease with her straight away, and also made it easy for us to fill in the form we needed to complete. She also spent a lot of time with us, giving us further help and advice for which we were very grateful. This lady has a lovely attitude and manner towards people and we cant thank her enough for her help.

Adam could clearly see I was stressed that the DWP had made a massive mistake in my Housing Benefit, and he calmly and professionally helped to sort it.

The team have been very helpful. Joy is a very caring person, helpful and kind. They cannot do enough for you. They are doing a very good job. Hope they can keep up the good work.

Because she was so very patient with me and listened to what I had to say, and put me at ease from the word go. I think she is a great credit to the people she helps and works for.

For going out of her way by being extremely kind and helpful and attentive. She has been very supportive during the time she spent with me. It has been a pleasure having her as my support worker.