Recent Nominations

Very polite and helpful. Nothing was too much trouble, would like to see Lucy at the desk again. Thank you very much.

I want to thank both Susan Moran and especially Patrick Quinn for helping both me and my wife when I lost my keys in Longton. I called at the office to see if I could get a change of locks but Susan asked Patrick to see if he could get us in to the bungalow, as my daughter who had spare keys was not at home and would be returning late that day. Patrick tried to get us into the bungalow but could not, but he rang the office and spoke to Susan again. Both Patrick and Susan rang another daughter to see if we could go there until my daughter who had the keys returned from her day out. Patrick was very helpful as he drove to my daughters twice to make sure everything was alright and took our shopping there as we were unable to manage it. I want to thank Patrick for his care and thoughtfulness in helping us.

When we had to admit our relative, Edna, although we were apprehensive Ann-Marie was caring and understanding, she explained everything in great detail and put us at our ease. She kept us informed of her progress and we were invited to coffee mornings etc. Nothing was too much trouble for all the staff who were very friendly and caring. Edna came on in leaps and bounds during her stay, in fact she was a changed person. The food and standard of hygiene was 100%. We were always greeted warmly on our visits by all the staff and were included in the activities. All members of staff were highly professional. The only regret that we have is that there were no permanent beds available. I would say that anyone who is lucky enough to stay at Marrow House is very privileged and I would have no hesitation of recommending Marrow House for any award going!

Year in, year out everyone is consistently helpful, kind, polite and generally lovely towards myself. I am in a wheelchair and need the use of the hoist - nothing is too much trouble for them. It is a pleasure to come and without this service (although we do pay) my condition and health would rapidly decline. Thanks to one and all. Please stay open.

She is always helpful, without exception and all her staff follow her example which is a good sign of a good boss!

I work as an independant psychologist and users able to back the centre to undertake a piece of work with a local child. I found the staff really helpful in booking the room. The room I was given and general facilities were excellent.

Renewing a bus pass, a small chore made into a small pleasure by her smile and helpfulness.

She was most helpful and provided me with all the information and advice I needed and certainly helped to put my mind at rest. She was also very polite and seemed very genuine too.

Lynne is always attentive to the needs of the residents under her care. I see great human kindness and a genuine interest in the comfort and happiness of the residents.

Carol is always tuned in to the personal interests of the residents at Marrow House. I watched Carol taking a short stay resident around the garden whilst he watered the flowers. She showed him what to do and where to get more water from and he spent the next hour enjoying tending to the shrubs and flowers by himself. It was heart warming to see. Lovely.