Recent Nominations

Friendly, understanding and helpful. Very pleasant and well mannered. Explained in detail for me to understand.

I have enjoyed to be here with my children and other people.

Wellie Walk at Tunstall Park - It is a change for the kids to play outside in the fresh cold air.

Im a volunteer, part of an enormous non-profit making project to put a photograph of every Commonwealth War Graves Commission grave on the internet. I visited Burslem cemetery last weekend, and found over 160 of the 180+ graves recorded there. I called at bereavement services (Carmountside) today to see if I could get help finding the others. And there I met Sandra. She really couldnt have been more helpful. She gave me detailed plans of every Stoke cemetery, not just Burslem, details of how I can look up the pre 1995 burials in the Library, explained how the cemetery layout works, gave me contact details for the Diocese of Lichfield for churchyard burials, and even looked up one of my "missing" men as an example. A shinning example of excellent public service - even in these difficult times.

Kylie went the extra mile by assisting me in my application for Housing Benefits at the One Stop Shop in Stoke on 13 October 2010.She went through my application form very thoroughly and with care to ensure that everything was filled in correctly and pointed something out to me about tax credits on my tax credit award notice.I just would like to say BIG thank you for Kylies help, so that hopefully my application will be processed quicker.

Its thanks to Debbie and her team that St Michaels became involved with me and helped me so much. Please dont cut the services you provide with the adult care problem.

They are just great and cant do enough for you. Please dont cut any of the services.

They have helped me to become more independant and get my life back, going out and meeting new people and made new friends. they have been absolutely exceptionally friendly and brilliant.

There is a person I have come across in the last twelve months who has gone that extra mile to be friendly and helpful. That person is Derek Wheawell, who is the receptionist at Willfield Centre (lower site). He has gone out of his way to make sure our training sessions have run smoothly and the needs of the candidates have been met. During the course of the day, Derek comes into contact with many people, including adults with physical and learning difficulties, He is so genuinely kind to everyone and patient he is a shining example of how a "front of house" member of staff should be. In short, he is a fantastic ambassador for Stoke City Council.

I only told Paul about trying to place a bid for a property, he was very helpful in every way that he could. I told him I was having problems getting down to the office also remembering to phone my vote through, as my husband was in hospital he has got cancer. Paul rang me to remind me to do it, there are not many people that would do that these days. He always asked how my husband was every time he rang. He is a very kind and caring man, we could do with more people like him. Thank you