Recent Nominations

I phoned your council tax team and spoke to a lady called Nicola. I was impressed from the start to the end of the phone call because she was really helpful, polite and answered all my questions. Nicola was more than happy to explain things to me over again and in simple terms so I could understand. Would you pass a message to her and say thank you. Well done and Nicola certainly gets my vote.

Without this centre I would be entirely lost as what to do with a two year old who is an only one. The centre provides a social gathering for both children and adults which especially helps children to learn to mix and share, we both enjoy our Wednesdays and hope to continue.

They have worked wonders getting Amba (my daughter) to interact with other children and tell us about other things happening within the centre.

I am a member of Tunstall Library Reading Group and joined in March 2009 when it started and feel I must mention to you Linda Davies who set this up almost 2 years ago.Linda has always gone that extra mile for the group and made everyone always feel very welcome and always at ease.Some of the less confident readers have come on leaps and bounds due to Lindas help and encouragement - she is a Role Model for us all. When we meet fortnightly, Linda always brings along different books for us to read, but first of all we all discuss what we have been reading and how we felt about it.She gives us the WOW factor for her time, patience and dedication to us.

Very helpful and efficient

Wendy is such a pleasant person and went out of her way to help us find the information we required, nothing seemed too much trouble for her, she definitely should receive a wow award.

She served me and my 3 year old with such brilliant customer service! She went over and above her role of duty and she totally inspired me to use the library more often!

Joanna tried to contact the service I needed for me and came to me specifically, asked me how I am and how she can help me and made me feel like saying wow what a great a service. The other day I went in and I could see she was very busy but she asked everyone if they were ok, she always goes to alot of effort to help and always has a few moments to spare. A most pleasant and helpful lady whom goes the extra mile in reflecting excellent customer service. A credit to Stoke-on-Trent City Council well done.

Because of all the help and advice he gave me, I was at risk of losing my tenancy and he got my tenancy back. He also helped me to keep the property in good condition by getting homeworks in to decorate for me and I now feel safe.

They were very helpful and friendly with my husband and myself and helped Bill with his walking and confidence. We were very pleased in everything that helped us, we feel lost now because we both made good friends with them. I could not put one name without the other.