Recent Nominations

Provided excellent face to face review, friendly and easily approachable. Darren had 2 minute silence with me for Remembrance Day.

Theyre caring, considerate, attentive, sincere people and loving. Thats what we want.

Exceptionally patent, explanation very clear, she was very encouraging with the circumstances I am in. She is a people person. Keep it up Wendy.

They were kind, caring and helpful toward me.

Suzanne Barnett is my social worker. She recently visited me at my home to do a review. I was put at ease at once, Suzanne was as helpful towards me and my many, many questions were answered so well and explained all to me. I feel that Suzanne was so professional but at the same time understanding of my needs, and i felt that i was important to her and she deserved more than a big thank you from me.

Wajid has helped me to make my house a home for me and my family. Wajid has given me hope for a better future for us. Thanks.

I came in with a concern with my Council tax . I had received a reminder and was concerned that I would have to pay all the outstanding amount in one go . Which I was unable to do. I spoke to Wendy and she initially spoke about my concerns and calmed me down as I know the implications involved. She then asked me what was I able to afford and she spent TIME looking on her computer to try and set up a payment arrangement that was agreeable with the council and I would be able to keep to. I also asked if I could make as few payments prior to christmas as possible and she accommodated this in the payment schedule. I made my first payment straight away and feel that with Wendys help I will be able to keep to the arrangement and remove what worries I had .Thank you Wendy for your help in removing one less worry in times of great concern for all.

We had a council tax problem, he sorted out our direct debit problem out very quickly, he was very polite and a genuine person.

My short stay in this first class establishment was absolutely wonderful, the accomodation, cleanliness, food and the consideration of all the staff can not be faulted. For me the WOW factor was present from the first day to the last.

To a degree of excellence Caroline gives outstanding customer service and continues to go that extra mile, a superb and excellent lady a credit to Stoke on Trent City Council, well done.