Recent Nominations

I called late at night witha domestic abuse case that required emergency housing. I informed Ian that the ex partner of my client was being held in custody but for a limited period of time so we had to move fast with finding accommodation. There were complications with the case in the fact that the client had been put up by Cheshire East council but were then failing to take responsibility for her as the partner had found her and forced her to leave the safe accommodation.Although the client had recently moved from Stoke to Cheshire East Ian supported myself and the client in being able to find her alternative safe accommodation for her.Ian was extremly helpful, professional and supportive through our late night call and found accommodation for my client so that she would not have to face returning to the home in Alsager to further high risk domestic abuse from her partner.I would like to thank Ian for his support and professionalism with this.

Linda has been absolutely helpful when I came in for enquiries and assistance with my housing benefit issues. She listened attentively, was very patient with me, signposted me to others despite her work and phone calls. I took most of her time but she remained calm and helpful.

One of the best carers I have had. Shes thoughtful, kind, understanding and helpful but professional in her manner. A credit to the company.

The lady who I dealt with was very polite and very helpful. She put my mind at rest. I was very grateful for the help I got.

We run a small hotel and needed to set up a booking on-line system. Wanda spent many patient hours helping us to create, understand and develop the system (we are technologically challenged)! Since then she has answered all queries immediately, at length, and she explained everything in great detail to ensure we understood. She has even followed up with e-mails to check how we are getting on and to offer her assistance. Wanda is very approachable, patient and knowledgeable and deserves recognition for her hard work. Due to Wanda our bookings have increased and more trade is expected from this, and will have spin-off benefits for other businesses in Stoke-on-Trent.

She is always available for advice etc. When Ive needed her she always returns our calls on the phone, if she is out. The care plan she devised has been carried out, to the letter, with the lovely care staff under her supervision. She even anticipates our needs (son and daughter-in-law) and does things to help us in difficult circumstances.

For her pleasant and thoughtful approach in making a concerted search in storage to find family Sly and Stone album, and finding some lyrics on the net for me.In todays climate it was so refreshing to see someone who really takes pleasure and pride in a job she obviously enjoys. Keep it up Jackie.

They were very caring and helpful. Nothing was too much trouble for them to do, and very dedicated.

I went to Serena for assistance when I was informed by Housing Benefits that, due to the incorrect Local Housing Allowance rate being applied in the calculation of my benefit since April 2010, I now had an overpayent. Obviously, I felt that I should not have to pay this. Serena was calm, methodical and gave a thorough explanation and helped me to request a "recon" and advised me of the appeals procedure. I left feeling confident that I had no need to worry.

For helping me to do activities that I thought I couldnt do. He was most attentive and caring and very good at his job.