The WOW! Awards - Recent Nominations for Stoke-on-Trent City Council

Marrow House Team

They work as a team and all the team took exceptional care of my father when he was in last week as a respite guest. He was treated with kindness and respect at all times. The home was kept very clean and safe and was a pleasure to visit. Well done to all each one deserves an award.

Nominated By: C Pickin
Date: 08/05/13 16:03:28

Jane Walton

Good service. Took time perfect for me. Treat me like a lady. Christine dictated and signed above

Nominated By: Christine Cowell
Date: 08/05/13 15:54:08

Marrow House Team

When my mother stays for respite I have peace of mind that my mum is well cared for her personal needs are met. she gets friendly staff that include service users in activities. Mums medication is dealt with efficiently. Mum says the meals are lovely and a good variety. The rooms corridors etc are clean with no odours thats why id like to nominate the staff as they all work together as a team.

Nominated By: Miss Belinda Mattern
Date: 08/05/13 15:48:37

Lee Parks

Very quick effective service. Thank you

Nominated By: M.O.Soliman
Date: 08/05/13 15:26:53

Hayley Heath

Please refer to letter sent to Hayleys boss this will explain everything. Hayley still looks after us which we appreciate. I have told Hayley very personal details, she has never judged me, or held anything I said against me. Hayley is respected by all concern, she is always happy and shows professionalism at all times. Nothing is ever too much trouble for her. Hayley deserves this award and alot more.

Nominated By: Terry and Carole Horwood
Date: 08/05/13 15:14:33

Sharon Brian

Sharon is a professional, pleasant and caring lady. When i spoke to her I could tell she was listening. I found her to be compassionate and extremely helpful. I felt she had my best interests at heart. Thank you Sharon

Nominated By: Anne Mayer
Date: 08/05/13 15:03:19

Debra Tullett

In my opinion i think that Debra gives a very professional service, along with her pleasant, kind and understanding attitude towards her clients. I without hesitation would give her a wow and five stars.

Nominated By: Hilda Clewes
Date: 08/05/13 14:37:08

Josie Clinton and Julia Anderson

Both ladies were kindness itself, very attentive and excellent attendance to me during my six weeks. I am more than sorry to see them finish their six weeks. I shall miss them greatly.

Nominated By: Olwen Cadman
Date: 08/05/13 14:25:07

Liz Cooper

For a number of years, we had been attempting to identify an item of Spode Royal Jade Ware that had been in the family for many years. Pam Woolliscroft, formerly of the Spode Museum Trust, kindly recommended that we contact the Stoke-on-Trent City Archives to see if you could help, given the fact the Spode Archives are now housed with you. Imagine how pleased we were when a reply was promptly received from Liz Cooper identifying the item completely thus once and for all resolving the mystery. A real WOW moment! We are very happy to nominate Liz Cooper for going the extra mile on our behalf. If any additional information would be useful, please dont hesitate to be in touch. Sincerely, Eric & Patricia Bender Kirkland, Quebec, Canada

Nominated By: Eric and Patricia Bender
Date: 01/05/13 15:58:22

Kerry Mee

Kerry provided exceptional service whilist dealing with a complaint that was made around our decking that our neighbour felt should have had planning permission. The speed of response was so quick we were never left waiting and were always fully informed. Kerry came out to see us the same day we made contact and kept us fully informed and the matter was closed within days. A truly exceptional service by an exceptionally busy employee.

Nominated By: Leanne Barrow
Date: 29/04/13 10:40:49

Shaun Pender

Shaun has worked tirelessly for us all in Hartshill in organising and solving various issues we have had including Parking and Litter and just last week organised our Respect day which has had a dramatic impact on the area where we live and has been working closely with the hospital to get staff to refrain from parking in the street where we live resulting in the hospital trust agreeing to pay for "Resident Parking" for us. Without the help and support of Shaun, none of this would have happened. Our environment is now a much cleaner and nicer place for us all and we are very grateful to him.

Nominated By: Maria Roberts
Date: 29/04/13 10:11:28

Wendy Gillies and the Day Services Team

Just a few words to compliment Wendy and her teams at St Johns and Portland House. Having worked numerous shifts for the above establishments (through agency) since November 2012 I feel I must acknowledge the fine work all the staff do for the clients in their care. I was made to feel very welcome from the fist day at both places and feel that I was included in everything and was made to feel part of the team. From my experiences all staff have a wide knowledge base about their clients and fully understand their needs. Staff are person centered in their approach to care. It was heartening to see that the staff had a great understanding of their clients needs. The monitoring of care is very good and again from what I observed communication between the Day Service Officers and Families was excellent. Clients who were able to said that they really enjoyed going to the centres and talked positively about the staff. I could go on! Keep up the fantastic work. WONDERFUL (place to work) OPPORTUNITY to work for you. thank you for giving it to me WORTHY of all the credit you receive.

Nominated By: Lynn Hill
Date: 22/04/13 10:48:42

Sarah Wilton, Tina Turner and Val Halket

I want to nominate these because they are kind and thoughtful, they have never spoke down to me, I have achieved lots of goals with the support of Tina, Sarah and Val. I cannot thank them enough, I will miss them. But it is very good for me that I have reached many goals.

Nominated By: Norma Hallam
Date: 18/04/13 13:21:37

Stroke Rehabilitation Team

It is impossible to nominate one person. The people who make up the Rehab Team are WONDERFUL. They are dedicated to helping people like myself, without them, and their support i would not have made the progress i have, There help will never be forgotten.

Nominated By: Mrs Mary Hendley
Date: 18/04/13 13:07:44

The Rehabilitation Team

The team have been very respectful at all times. They have given the confidence which I needed.

Nominated By: Mary Stafford
Date: 18/04/13 12:58:03

Marrow House Team

My mum has respite at Marrow House her care both physical and mental, also emotional is excellent. The staff take care what ever mum needs. The staff have the knowledge and patience to help and sometimes just be there to give support. They make the enviroment a happy and relaxed place to be. The efficiency of the staff that are in the office with the booking in and medication gives me peace of mind that everything is done correct and to the book. Marrow House Staff deserve the wow award for my mums care and my peace of mind that she is safe and well looked after.

Nominated By: Miss B Mattern
Date: 18/04/13 12:46:13

St Michaels House Team

I would like to nominate "ALL" the staff at St Michaels House for the warm, caring and professional manner in which they have worked after my 90 year old mother whilst in their care. What struck me most of all was the team work between all the different departments. Excellent!!

Nominated By: Gladys Proctor
Date: 18/04/13 12:03:39

Debra Tullett

I would like to nominate Debra Tullett for a Wow award due to her very approachable and intelligent treatment of my 90 year old mother whilst assessing her for an attendance allowance. Professional and on the ball.

Nominated By: Gladys Proctor
Date: 18/04/13 11:53:13

Miss Cotton

Miss Cotton of Maple Court Primary School is my sons class teacher (Y5), she has a difficult class but finds the time to help and encourage all the pupils in her class, i would like her to receive a wow award so she can see she is appreciated

Nominated By: natalie campbell
Date: 17/04/13 18:14:36

Kieran Meredith

I received first class service on the 09/04/2013 and was very impressed and thought wow that was really efficient. The service was efficient, polite and very helpful. It was on a Tuesday afternoon and they were very busy at the Stoke-on-Trent one stop shop at about 2.15 pm. It was excellent service.

Nominated By: Sarah Gratton
Date: 09/04/13 15:24:21