Recent Nominations

Would just like to take this opportunity to thank you and your staff for all the help given to me in providing the Postural Stability class. All the patients have commented on how welcoming and helpful every one is. I would like to draw particular attention to Lee, he has joined in with the patients exercise, thus making them feel less conscious of exercising. He has offered lots of encouragement and helped to increase patients confidence, with gentle praise and feedback. Most of all he is always happy and smiling, which is very reassuring to nervous or worried patients.He has quickly learnt when to assist a patient and when to stand back. It is a great help to any instructor to have an assistant with forethought, which Lee seems to have an abundance of.Many thanks for your continuing support,Nicky Fuller

Started a conversation with us - went out of his way to advise us on how to improve our exercise in the leisure centre. Friendly, helpful, an asset to your centre.

I was the instructor taking a BodyBalance class yesterday when there was a mix up with the customer bookings for the class. Just before the class started, Ronnie (receptionist) came in to the studio to speak to all of the customers. She apologised to all of them, on behalf of reception, for the mix up and said that she hoped that they all enjoyed their class. Ronnie went above and beyond what was expected of her and I was really impressed

We arrived for my sons first swimming lesson. She dealt with us with preofessionalism and calmly and ensured we had all the information we needed. Thank you

When taking my class bookings over the telephone, I could hear the smile in Ashlieghs voice as she efficiently confirmed my bookings back to me. When next visiting Catmose, she was behind the desk, again demonstrating excellent customer-service interface skills with her jolly, can-do attitude. Ashliegh will go far and is a merit to the team.

Trudy took us for Legs, Bums and Tums the first time at short notice - she was excellent.

Had Trudy for X-Biking. Excellent instructor. Enjoyed the programme. Hope she will be there every week.

Trudy took X-Biking tonight and she was brilliant. Very motivational and the music was brilliant. Well done Trudy

I would like to nominate Sarah because she has given my 11 year old so much confidence in the water he is a fantastic swimmer thanks to Sarah she has a fantastic way of explaining how to do something and she always praises them My son will have this life skill forever now well done Sarah for helping us over the years !

I recently enquired about moving from my current gym to Catmose - Sarah gave me a tour explained everything fully to me and really bowled me over with her enthusiasm and commitment, I explained the reasons for wanting to move and the reasons that I had for staying - your staff are the reason that I will move my gym membership - really well done and also to a lady called Paula - my reaction to my visit and to their support was WOW!

I am an occasional user of the Catmose swimming pool. During a visit in June I was doing some lengths and took a quick break. Sarah was in the pool at the same time and said hello, during our little chat Sarah made a few suggestions that she said could help me with my techinque. And was she right!! I felt an immediate improvement. I used her suggestions during my next visit and easily added 16 lengths to what I would normally swim. Sarah is a credit to both Stevenage Leisure and Catmose Sports Centre.

We would like to thank the backstage crew for everything they do to help in the building! They are not only working hard backstage and producing excellent shows they are always around to help when we need something, whether it be maintenance, first aid or general assistance with a problem! Not just for us but for everyone in the building!We very much appreciate all your hardwork and the amount you do for us as well! Thank you!!!

The Management at SALC would like to nominate Sarah and Nigel for their quick reactions to a very unfortunate first aid where a man suffered a heart attack whilst playing squash. All staff were fantastic in helping anyway that they could but particularly Sarah and Nigel who administered CPR to the the gentleman and managed to get his heart beating again before paramedics arrived. Well done for being so professional all the staff and the gentleman and his friend im sure are so grateful to you both!

I do work for Stevenage Leisure but on this occasion i was a customer as it was a birthday party for my little boy, Ben really made an effort with the children and encouraged them to play, he also kept the boisterous children away from the smaller children, He was great fun and even got the Adults involved that were shying away in the corner. it could have quite easily been really stressful but thanks to Bens customer focused personality and awareness of the safety of the children It was a really great party.

I would like to compliment Jamie my Grandaughters Swimming Instructor. He is excellent and thorough and takes the time to explain and demonstrate things. He also takes the time to talk to the family and pass on information and praise.

Dan takes the adult swimming lessons on a Wednesday evening at 1900 hours. He has a diverse age range and ability in the class. He sets targets for each member of the team individually providing guidance and progresses each with skill and good humour. Being over 50 it is so refreshing to be treated equally and with respect with the assumption from Dan that I can and want to learn and progress. When he happens to see you at other times at the pool he takes the opportunity to reinforce your target and provides support and guidance with his professional, calm approach. What a polite, talented teacher who is always professional, good humoured and polite, a credit to Stevenage Swimming Pool.

I bring all of my KS2 classes to their swimming lessons throughout the year and the facility is always clean. The staff are fantastic with the pupils and the progression with most of the pupils is brilliant. Stevenage Swimming Centre is a helpfull, friendly place.

Receptionists are always friendly and very helpfull. The steam room is also great.

Great job in organising and running the free event afternoon, kept working with kids all the time. Thank you

Alistair Gibbs, from Campton Lower school, plays rugby for Ampthill Rugby Club under 11s. At the end of March his rugby club went on their annual tour. As part of their leisure time, the boys were swimming in a pool. Unnoticed by adults or lifeguards a toddler had fallen into the pool and was drowning. Alistair dived into the pool and pulled the boy to the surface. He then took him straight to an adult in the pool, who quickly realised the boys life was in serious danger. The small boy was unconscious but managed to be resusitated by one of the rugby dads who was an off duty fire-fighter. There is no doubt that this little boy would not be here today if Alistair had not acted in the way that he did. Alistair had attended Swimming lessons with Campton Lower school at Saxon Pool and Leisure Centre, where the teachers had taught him to "pencil dive" and thats exactly what he did and saved this little boys life. Alistairs parents and school are very proud of him and we think Saxon Pool should be proud too, for teaching children life saving skills.

I would like to Nominate Joe for a wow award as he is always friendly and chatty when I have my disabled swimming lessons on a saturday. He also encourages me and makes me feel not so worried about getting into the water.

Sarah & the lifeguards have worked extremely hard over the last weeks in the searing heat of the air temperature of the swimming pool. It really does feel like a furnice. Also Sarah is going to be taking a few AquaFit classes, a refreshing change for us as Sarah used to teach them. We welcome exercising in the deep end for longer. Thanks for the sun cream Sarah. Keep up the good work as always, many thanks

The children thoroughly enjoyed their lessons this term and gained much from each lesson. My TA and I were very impressed by the teaching and the way you enabled the children to "move on" and have fun at the same time. The children have all written individual letters to the teachers to thank them!

Brilliant Customer Service. My induction (my partner and my daughter) werent booked in properly, but Anna sorted it out and spent over 2 hours with us.

I am an insulin dependant diabetic. The lifeguards are helpful, polite and very attentive to my needs whilst Im swimming. Even helping me with my towel as I am so cold getting out of the pool. The same applies to the reception staff. I will be recommending your pool at the next diabetic clinic i go to.

It is unlikely that Jeanette is aware of the positive impact she has on other peoples lives. Her cheerful nature (and singing!) lights up every class she takes. Attending one of Jeanettes classes is an education... she always provides thorough instruction with explanations of how muscle groups work and why. She is quick to offer alternatives to the less experienced or those recovering from injury.As someone who is returning to marathon running from injury, she has given me renewed confidence to build up my strength and reach for the goals I have set myself. Jeanette is friendly, thoroughly professional, knowledgable and a great instructor. She really cares about every single person who attends her classes. Without her support and help I doubt Id be back running.

John got caught in a traffic accident on the way to work (7pm Boxercise class) realised he would have been terribly late due to the accident so he left his car for his wife to drive and ran the few miles to get to work. He arrived dead on time and delivered his class. He had no phone to pre warn staff at Leisure Centre that he had been stuck in traffic. This shows such commitment to his work, colleagues and members who came to attend the class. A big well done and thanks to John

Follow up review

Baz is the only gym instructor I see who actually looks happy to be in the gym talking to people helping them out. He is the most approachable of all of them and offers good advice and encouragement. Very happy with my inductions and my first review stage. He listened to what I wanted and set up multiple workout plans for me. I recomend him to people I know who also use the gym.

I wish to nominate Kerisha for her enthusiasm and motivational sessions - I have a great time at zumba whilst getting fit!

My WOW award nomination goes to Laura Collin, instructor of the Body Combat, Body Attack and Zumba classes which I attend weekly; Laura only started teaching at the Royston Leisure Centre just over a year ago, but has, from day 1, earned much respect and appreciation from many. Her classes are very popular and literally always fully booked! Laura shows high levels of professionalism at all time; She is technically outstanding at the disciplines she teaches; she is brimming with enthusiasm and energy, has a smile for everyone, and consistently encourages people to push their limits, and better themselves in order to achieve results; She is also a good listener, always ready to help people and give constructive advice. She cares for the feedback she receives from her class, and consistently comes up with new material to add variety to her classes, keeping even the most demanding of the lot entertained; Her constant efforts are greatly appreciated. She has taken the gym experience to another level, and has been a catalyst in me remaining motivated and wanting to go back for more, again and again; She is besides an inspiration and role model for the young people of her generation; Thank you Laura for making a positive difference to my life, and the lives of many other members! :-)Keep up the good work, young lady !Aurelie Etchebarne Royston Leisure Centre

i would like to award lisa a wow award because she encourages us to do our best during our cycle pump and body attack classes.lisa has so much enthusiam during a class it always brings a smile to my face .

Mikes spinning classes are first class, they are challenging, well thought out and motivational, he is an excellent instructor who really goes the extra mile. Thank you Mike

Stephs energy and enthusiasm really makes the classes so much more enjoyable...this woman has drive!

Shes mad, and I love it!!! Classes are so much better when the instructors enjoy their work!!

BRILLIANT... more Zumba classes with Fiona please!

Fiona took a brilliant Zumba class tonight

Fandi is an excellent teacher. He has very good people skills and is a natural with children.

My son does swimming lessons. Today he had Fandi as a temp teacher. Wish he was permanent! Excellent tutor - very very good

Our daughter Anna (age14) has been coming to badminton for the last 3 months. Chris, the coach has been an inspiration to her. He has a very speacial way of developing and nuturing positive skills in a very kind and supportive way. He is an asset to this sports centre and I cannot thank you him enough. Great work.

I have been to a lot of Eileens classes over many years and she remains consistently professional and friendly. She changes the routines of the classes each week so you never get bored. Her classes are always a challenge but she always offers low impact options. She makes you laugh and the whole class is an enjoyable experience. Ithink Eileen deserves a wow award and hope she continues teaching.

Tom offered (proactively) help and advice. Showed me how to improve and demonstrated powerplate. He was great. Thanks

Kerishas zumba class is one of the best classes on the thimetable. She coreographes each routine herself and motivates the class throughout. Can we have more classes run by her please?

Zumba with Kerisha is a fantiastic addition to the programme timetable. She is an excellent instructor with fab technique and great motivation. more classes by her please!!

Kerishas zumba is the most beneficial and enjoyable class I take part in here, since joining her class I have made progress in my weight loss and toning, she is an excellent teacher.

I absolutely love the zumba class on saturday mornings, it is the highlight of my weekend! i find the class great fun but also physically demanding (which is what I want) as I feel that I am gettring the benefit of improved fitness but without it seeming like hard work. I must say that it is the best class that I have been to at the leisure centre and would ove you to do a few more. In fact I enjoy your classes so much that I now pay additional on top of my gym subscription to go to your new class on Thursday evening, which is just as good!!

Amazing Zumba class, Kerishia is always friendly and approachable and its a fantastic class to go to at royston leisure centre. No matter what level you are the class is always fun and enjoyable and easy to get motivated for.

She is full of life,bright and enthusiastic - feel really good when you leave the class. Well don Bri look forward to your classes.

Jeanettes classes are fantastic and the best I have ever been to. She is so motivated and enthusiastic and genuinely cares about peoples fitness and always checks their position and whether they are doing it right and pushes you to acheive more. Big thanks to Jeanette for the great job she does

Jeanette is fab, extremely welcoming on my first visit, I will definately be back. She is very energetic, friendly and a great asset