Recent Nominations

I have booked Studio classes online for some time but since the system was changed recently, when I arrive at Reception now, they state that I am not booked in, and I do not know why, when I clearly had systematically gone through the online system. However, on Saturday 15 January 2013, I arrived at the Center to be told the class had been cancelled, I asked why they had not rang me to prevent an unnecessary journey, and again they said, because you were not on the list. Christian then came out with a printout of the names booked in, and asked me to go through what I was doing whilst I was booking in, and he explained to me where I was going wrong, and said to go home and try again and if you have any difficulty, give me a ring and I will help you, and gave me his direct line. I did try and I saw straight away what I had to do, and I did a print out, and I received an email to confirm the classes I had booked. The reason I am nominating Christian is because on all previous occasions I have visited the Center no one else had explained this to me when the occasion arose "you are not booked in" before, and therefore I feel he gave great customer service

i enjoy her ZUMBA

excellent service today

Nigels is always happy to help and responds well to any questions & suggestions. A real credit to the centre.

My daughter recently left some expensive shoes in the changing room. I called and was told they hadnt been found. Unconvinced I called back and spoke to Paula who went out of her way to find them, checking changing rooms and offices and calling me back. She understands true customer service. Shoes found thankyou Paula

Vanessa is unfailingly helpful and corteous, always greeting the customers with a smile. If help is required, she is prepared to go the extra mile to ensure that we are dealt with efficiently. We have been swimming at Catmose for several years now and I still find it a pleasure to be welcomed by her at 7am.

As I live alone Vanessa is the first person I speak with on the mornings I go to he gym. She always gives me a lovely smile and greeting. Any queriesI have had she deals with efficietly and quickly. She is the kind of person who has a really good empathy with people, a very rare quality these days. Vanessa gets a WOW from me for all the above reasons and getting my days off to a great start.

I was running late for my cardio kick box class and upon arrival i relaised i had left my gloves and pads in my car. Knowing i would be late for the class, Steve kindly offered to run to Tesco Car Park, in the pouring rain, while I took part in the warm up. A life saver!

I went to an aerobics class a few weeks ago, I was nervous as it was my first time at your centre but she made me feel incredible relaxed, in fact she had us all laughing! She worked us so hard but kept us motivated too. All round brilliant.

Brilliant wow! Found my attitude thru zumba!! Feel comfortable/inspired, easy to follow.

Everyone has always been very welcoming, friendly and helpful, this has been espcially so as I am recovering from having a cancerous tumour removed and have found the daytime classes useful and informative towards my rehab and recovery. Daytime classes have a great atmosphere and welcome newcomers. This has been particulary helpful for myself as its been a great confidence builder and has reignited my passion for sport and fitness

Very clean pool and the receptionist was very friendly and helpul.

Very clean pool and the receptionist was very friendly and helpul.

I was recommended by my doctor after a serious illness to join a gym. I have been going to Kinesis and swimmming since the begining of the year. Tom has encouraged me, changed my exercises and listened to me, especially when medical problems have arisen. Tom has kept Mark informed who in return has helped me. If you had seen me when I first went to Kinesis you would not say its the same person and I could not of done it without Tom and Mark. They have remained patient with me and pushed me when I needed it. I know I have a way to go still but I am still in there working. Thanks guys, if Tom doesnt deserve a WOW award then I do not know who does.

cos they r nice

is nice

always very helpful

cosntantly polite and happy, greeting myself and family to the centre whilst giving useful information

Julie is an excellent swimming teacher. She is always positive and an excellent motivator.

Great workout with Felicity. More daytime classes with her please. Aqua especially.

Felicity took our Aqua session on Thursday 30th October. She was the best Instructor we have had and we would like her to have a permanent class in trhe daytime. I would definately attend. I have been coming to Aqua for 10 years now at Royston and Letchworth.

I feel like i have had a proper workout. Can we please have Felicity more through the daytime. Brilliant class.

Sophie was extremely helpful and always goes the extra mile with the disabled swimming club.

Ami is always smiling and helpful. She helped to get my grandaughter on the correct swimming course and then organised when I came in late for our first lesson without my purse!! Thanks Ami

fantastic service