Recent Nominations

Title : Mrs First Name : joanna Last Name : brown Date of birth: 28/11/1958 Address (Line 1): 47 chells way Address (Line 2): Town or City: stevenage County: herts Postcode: sg2 0lb Daytime Telephone Number: 07969683947 Evening Telephone Number: Opt In to the email list: Opt OutCentre Visited: Stevenage Arts and Leisure Centre Visit Date: 19/08/2012 Visit Purpose: hire wire and wall climbing Visit Time: 14.00 Other Activities used at the centre: Additions respondent would like to see: Impressions of the centre: Very Satisfied Visit Frequency: now and then Additional Comments: i would like to praise the two young men (charlie and Johnny, i think) that supervised my granddaughter on the high wire. She was the only person to do it at that alloted time and it would have been too easy for them to have just gone through the motions. They were both an absolute credit to Stevenage Leisure, they encouraged her all the way round, at 9 years old she finished the whole course thanks to those two. I cannot praise them high enough and hope you will pass on my appreciation to both of them. If only all your employees were like these two...amazing! Respondent requires response?: Does not require response Additional info required on the following:

I was referred to the centre by a physiotherapist on the GP referral scheme for chronic knee pain which might have needed operative intervention. Although I have been very fit in the past I had not taken exercise for three years. Gemma gave me an assessment and a programme of activity that she monitored. She encouraged me with her immense enthusiasm and commitment and suggested I join classes. I was uncertain at first as i was unfit and a little embarrassed. She provided me with huge support and I am now in a class most days. As a result my knee no longer requires intervention and my fitness is vastly improved. Gemma remains motivational and inspirational and greatly appreciated by everyone who attends that centre. She herself runs fun classes and motivates her staff to deliver a high quality service.

For all the teams support during the Postural Stability group. We are now on week 11 and all my patients feel very happy and comfortable to come to the leisure centre each week. Last week whilst it was raining very heavily, members of reception came out with umbrellas to escort the patients in ensuring they stayed dry. How wonderful !!Please pass on my thanks to all,Kind regards,Nicky Fuller

Would just like to take this opportunity to thank you and your staff for all the help given to me in providing the Postural Stability class. All the patients have commented on how welcoming and helpful every one is. I would like to draw particular attention to Lee, he has joined in with the patients exercise, thus making them feel less conscious of exercising. He has offered lots of encouragement and helped to increase patients confidence, with gentle praise and feedback. Most of all he is always happy and smiling, which is very reassuring to nervous or worried patients.He has quickly learnt when to assist a patient and when to stand back. It is a great help to any instructor to have an assistant with forethought, which Lee seems to have an abundance of.Many thanks for your continuing support,Nicky Fuller

Started a conversation with us - went out of his way to advise us on how to improve our exercise in the leisure centre. Friendly, helpful, an asset to your centre.

I was the instructor taking a BodyBalance class yesterday when there was a mix up with the customer bookings for the class. Just before the class started, Ronnie (receptionist) came in to the studio to speak to all of the customers. She apologised to all of them, on behalf of reception, for the mix up and said that she hoped that they all enjoyed their class. Ronnie went above and beyond what was expected of her and I was really impressed

We arrived for my sons first swimming lesson. She dealt with us with preofessionalism and calmly and ensured we had all the information we needed. Thank you

When taking my class bookings over the telephone, I could hear the smile in Ashlieghs voice as she efficiently confirmed my bookings back to me. When next visiting Catmose, she was behind the desk, again demonstrating excellent customer-service interface skills with her jolly, can-do attitude. Ashliegh will go far and is a merit to the team.

Trudy took us for Legs, Bums and Tums the first time at short notice - she was excellent.

Had Trudy for X-Biking. Excellent instructor. Enjoyed the programme. Hope she will be there every week.