Customer Commitment

County Durham and Darlington NHS Foundation Trust’s commitment to our patients and community is at the heart of our values:
 
 
Quality
Whether by setting ourselves challenging targets, or simply bettering our best in small ways, we are committed to continually improving standards and ensuring every penny spent provides maximum benefit to our patients and community.
 
Care
Our patients and community are at the centre of our every thought and every action. Either through direct contact or by supporting our colleagues we do everything we can to make life better, easier and quicker for our patients.
 
Respect
Everyone who comes into contact with the Trust and community is treated with the same level of respect and dignity. We are proud of our Trust and are loyal and supportive of its goals, progress and achievements.
 
Leadership
We take decisions and act. People follow through on commitments and take personal
ownership. Everyone has a critical role in our future and is aware of the part they have to play
 
Achievement           
We value and encourage success and achievement. Those who improve the patient experience and our performance are rewarded whilst those who create problems for their colleagues or patients are dealt with promptly.