Recent Nominations

Another great service for a VIP meeting. On Thursday we hosted a board meeting for the Institute of Internal Communications (IoIC) - with a short turnaround the room was prepared in the exact way I wanted and my guests received a warm welcome from Lauren and Emily. It is reassuring to have Ryan on site with his IT knowledge; he is always happy to help and manages to sort out those IT gremlins promptly and cheerfully. Another well done to the Fitzrovia Team - including Rif and Charlotte.

The Hays Lane team at PWC.Exceptional service and a pleasure to work with.I would like to give them my full nomination and support for the award.

Weve been in Cav Sq. since Feb 12 and move out tomorrow 11th Dec. The team have been first class to DOOR3 - always a pleasure to deal with, nothing ever too much trouble, and always giving me and my team great customer service. Even since giving notice on our office they have remained top class and being helpful and supportive wherever possible. They have been the best thing about DOOR3s experience with MWB

I would like to nominate Alistair for a WOW award for his great customer service all of which he always does with such a cheery manner. I would like to thank him for his help this morning with all of my post there was such a mountain of it and how his invaluable help made it much easier for me.Thanks Ali

I wanted to nominate Conan as he has consistently gone out of his way to ensure that we are looked after. He has demonstrated a can do approach and always goes that extra mile to ensure we get a great meal. Excellent customer service/ rapport building skills.In addition to this we have seen a major improvement to the quality of the food produced, which encourages us to dine there rather than to go outside the premises. Overall a job well done

I would like to say a huge thank you to the whole team based in Bristol for all their help with the event I ran on Monday 4th December. From 8am until 8pm they were friendly, helpful and always willing to go ‘the extra mile’ to help me with my busy day. I feel they exceeded my expectations on the day, from their flexibility with room availability to volunteering to help me set up 20 laptops. Thank you very much Carrie

Michelle Faulds, quite simply, is the most amazing employee you will have on your payroll. During the time we have had offices in MWB she has attended to our every need with effeciency, professionalism and a smile. Nothing has ever been too much trouble and crucially she always sees tasks through to the end. I am not nominating Michelle for any particular reason or task because there are simply too many to list. I am nominating Michelle because she is so good at everything that she does. Michelle Faulds is "one off" and a credit to MWB. I hope you already know this.

The team at Hays Lane are always there to help in any situation, they are very helpful and always deliver on time, meeting rooms are also spotless, its nice to have a team who I can share a joke with...they make my day.

Very hard Working, no request is too much and always seems to go the extra mile with a smile

Andrea Byrne is quite simply, a wonderful person. She works tirelessly on Reception helping everyone with their specific needs and requirements. Nothing is too much trouble for Andrea who displays all the virtues of an employee who should go all the way to the top. In a service business the adage "the customer is king" certainly applies. Andrea applies this principle to her work and absolutely everyone in this building would agree that she is worthy of this nomination. My only regret is that I have not done this sooner.

Melissa is one of friendliest & courteous people I have met. I work in the office close by and Melissa is always keen to help and does so with a smile, every time. Just the type of person you need on reception :-) keep up the good work Mel.

I nominate Charles for his fantastic work rate, efficiency and help in making our event a success. We found him to be a real joy to work along side, he exceeded our expectations and provided some great input into how to deliver a great experience for our clients. Thank you. Tom

Always helpful and friendly. Outstanding customer service.

We held a staff meeting on Sat 17th November. Natalie volunteered to work so that our needs were managed. She arrived early. Managed everything and left late! Importantly Natalie blended in with her incredible efficiency and enthusiasm. She always has a smile on her face and absolutely nothing is too much trouble. Whilst congratulating Natalie on her "performance" last Saturday I have to add that she is an outstanding representative for your business every day. As an employer, I can understand why you will be so pleased to have natalie working for you.

I feel that the three members of the team here deserve a wow award for their tremendous work in assisting me with all of our ever increasing shipping and fedex requirements.Their patience with dealing with the difficulties and frustrations of international shipping is always appreciated, and I genuinely could not do my job without their help.Ultimately, they are doing themselves, MWB and Tableau Software proud in their attitudes towards customer service, and I would love that they get some recognition for this.Kind regards,Louis

I always find Nikki so helpful. Nothing is ever a bother. She is very professional, yet friendly. She is a great Manager too.

April Moore and The team at John Eccles house have been continually helpful and friendly. They are always polite and respectful of our clients and have helped us this week with finding office furniture.

Always goes beyond the minimum. Incredibly helpful. Relentlessly helpful.

Hannah is always efficient and helptul. Since moving into MWB Staines we have been made to feel very welcome.

Last week we had an important client meeting in Goodge room. Ryan and the team prepared the room just the way I wanted. Ryan was also on hand to help with the connection to the LCD monitor. Our client received a warm welcome from Lauren and Emily and left with an impression of professionalism and hospitality. This reflects well not just on our business but on MWB too. Well done to Fitzrovia reception. Collectively and individually they meet and often exceed client expectation.

Hayley has been our main point of contact in Manchester since we moved in last November. She has provided excellent customer service during this period. Nothing is too much trouble from supporting our every days needs to liaising with our Premises Manager and IT Dept. It is a pleasure to work with her and her team.

Coral has always provided first class and exceptional receptionist duties as well as general support services as an MWB tenant. She is polite, cheerful, extremely prompt, reliable and always welcoming with a huge smile.On this particular occasion, Coral went out of her way to help me in assisting with a Microsoft Outlook email query I had....even though we are a digital marketing communications company! She kindly found some tutorials, which she forwarded on to me and instantly solved my issue.Coral always has time for you and will always get back to you on your query or request without fail. She is a delight to work with.

The Red Agency hosted our first event which was held at The Strand MWB office on Friday 16th November. Charles was exceptional and couldnt do enough to help us in the organisation prior to the event and even arrived at 7am on the day to ensure everything was ready and organised as we wished. He was fantastic and is a rising star of an employee!

thank you so much for all the help (and good humour) getting us set up and running

I had an emergency operation for a detached retina on 30 October and found myself after the op (circa noon) not allowed to leave the hospital to return home without an escort. My family were abroad, so in my moment of need I appealed for help from Antoinette Bayfield, then Assistant Manager of the Chandos Place serviced offices building to which my company Bertoli Mitchell is affiliated.To my relief and gratitude, 10 minutes later Antoinette swept into the Eye Department on the 8 th Floor of St. Thomas Hospital, Westminster, having given up her lunch appointment to usher me into a taxi, then guide me into a train at Charing Cross which took me to where a relative could see me home. All this was done with a good humour and eagerness to help attutude which typifies Antoinette and the staff around her at MWB s Chandos Place facility.

Lizzie has been an outstanding member of the MWB reception team. She is always willing to help if problems arise and on this occasion she went out of her way to help me on a specific issue. I believe that this noimnation is deserved not only in this particular instance but also due to her continuous hard work throughout the year.Well done!

I would like to nominate April as she always goes the extra mile to help out. I recently had to leave the office early had a urgent package for delivery. April very kindly offered to stay to ensure the package was picked up which was well after she was supposed to finish for the day.

Paddington MWB Staff Hi Izabela,Today is my last day with PharmaGenesis. I have accepted a job much closer to home and I wanted to email to say thank you for all of your help and support whilst I have been here. The MWB staff are all really fantastic. Not to detract from anyone, I would like to give a particular mention to Cristina and Nick who have both been exceptional. Cristina is always friendly and welcoming, very helpful and knowledgeable. When I requested a meeting room on a day that MWB Paddington was full she started looking for alternatives without me asking which I was really grateful for. She has been so supportive during my time here and I cannot begin to give her enough praise for everything she has done. She has helped me with getting keys and swipe cards, meeting rooms, with the fire evacuation procedure, to mention but a few! I am always pleased to speak with her as she knows about every process and I know that she will always be able to help me. It is also really nice to be greeted by such a smiley friendly face in the mornings! I will miss her! Nick is also always smiling and upbeat which is infectious. He was incredibly helpful when we moved offices and didnt once complain (at least not that I saw!) about being asked to move the furniture in the office a million times! He always said it was no problem and seemed really happy to do it which was really appreciated. He has also helped me with posting important documents abroad and always says hello when I see him around the offices. He is an asset and it has been a pleasure knowing him. I hope you will pass my thanks onto both Cristina and Nick. Thank you also for all your help with the office move. I really appreciated you taking the time out to show me around and for being so helpful and flexible at getting everything completed in time for us to move in. I will certainly recommend MWB to future colleagues.Thank you,Amanda

We have been involved with a number of serviced office buildings in London and the our stay at MWB has easily been the best experience. The service and staff commitment at MWB have been absolutely fantastic. The team at MWB Paddington have always been extremely helpful in addressing our requests (whether it be printing, scanning, copying, reserving rooms, helping with telecom, etc.) and have always delivered prompt /quality service, for which we are most grateful. The front desk team are always very friendly and their energy and smiles always make the day a bit brighter. Also, the cleaning staff are very friendly, respectful, and do an excellent job with our space. Last, Izabela has handled our urgent requests quickly and has done a great job making of making our team feel welcome on the floor. Feel free to use any of the above in marketing / sales going forward. Thanks again. Regards, Drew

Id like to nominate Kay Baines for the WOW award. We have been in the Bracknell building for over 4 years and I have kept meaning to nominate Kay for her continuous customer service and support to our company. Nothing is ever too much trouble for her and from the day we moved in until now this has never changed. A great asset for MWB.

Solved a problem immediately - WOW As always helpful and supportive which is very important for a small business Thank you

On 25th October 2012 Lauren and the entire Fitzrovia team (Ryan, Saira, Rif and Emily) bent over backwards to help us meet an improbable same day deadline for a huge pan-regional fulfilment campaign. This involved: sourcing of packaging materials; hands on labelling, SKU sorting and packing (cross-referencing for duplications); franking of over 120 domestic packages; completion of over 200 FedEx airway bills; handling delivery queries from FedEx. A monumental effort which demonstrated a can-do, customer-centric attitude from a team who we really enjoy working with.

I would like to nominate Shani Viljoen for the WOW awards. Shani always has the most beautiful smile. She always makes our guests feel very welcome and they have commented on many occasions on just how professional she is and how she makes them feel welcome. When she is transferring calls to our office, Shani always makes sure that she announces who is calling and even takes the spelling of the name if the person has a strong accent.Nothing is too much trouble for this young lady and she always brightens up my day.

Every time I want anything to be done asap, Helam is my person. She is not just friendly and responsible but also very good with technology. If I send her a query or ask for a help, I am sure to get a positive response from her. She is indeed an asset to her organisation.

Ed met me very early (about 07:20) outside the Oxford Street Offices, and (after requesting identification) let me in to the rooms that had been hired for me, and did all he could to get my meeting off the ground. He attended to my needs (my meeting started at 08:00) before going about his other duties. Had he not showed such flexibility and customer awareness and desire to solve his customers needs, my meetng would not have started on time, and we could have potentially have run an hour late. This would have inconvenienced us, but would have made our internal customers upset and confused.And he has just come back to see me (at 16:00) to see if he needs to be here early again tomorrow, when we have a similar event. Excellent customer service - doing much more than the minimum required - and thinking ahead to my needs.

Thank you for looking after us during our assessment workshop! your attention to detail and creativity were absolutely phenomenal. The room for set up exactly how I had envisioned it and you went our of your way to make sure we were being looked after at all times. Thank you for making our assessment workshop a huge success!

The team at Austin Friars are a joy to work with, nothing is too much trouble for them and the customer service is exceptional. A client of ours visited the centre yesterday and has commented on the friendly yet professional greeting they received at reception. I would like to say a big thank you to the ladies for all that you do.

I am making this nomination because having recently found out my Mum has incurable cancer, Julie has been so kind. My travelling arrangements have been difficult going back and forth to hospitals and Julie recently offered me a day parking on site to make my travelling arrangements easier. Ive worked with Julie for a few years now and she is helpful, efficient and accommodating whilst always being professional.

We recently (at World Cargo Logistics) moved to larger office space in same building. I would just like to nominate Catherine as the move went smoother than we could have hoped for. Fantastic preperation work on catherines part meant we were re-located and phones/PCs and broadband up and running within one hour. My MD based in london was also delighted with the smooth move and has asked that this appreciation is passed on officially to Catherine. many thanks,

Shani is an excellent example of what customer service represents. time after time she has shown why she is an important member of the MWB team.She comes highly rated.Thanks and best regards, Ahmed

I would like to nominate Faye Leonard for the Wow award for her exceptional customer service efforts.As a new tenant at London Wall Faye has been very welcoming and has gone above and beyond to meet our needs on a daily basis.

We are a new client of MWB Business Exchange and have been made very welcome by Faye Leonard and her team since our arrival. The support that she provides is of a very high standard and as we expand our business significantly in 2013, we aim to move to a larger facility within the existing building or the MWB network.

I recently had some parcels delivered to the office. The two boxes were correctly addressed to MWB but had no contact name on the label. Catherine called the company in her own time to establish that they belonged to me, and duly delivered them to me this morning! So I would like to say a massive THANK YOU to Catherine (who is a fabulous centre manager in my experience as she really cares for her clients).

I would like to nominate the MWB team in Nottingham, Anna, Carolyn, Jenny and Rachel. The level of service is second to none. The girls here are always happy to help in any way and do so with a cheerful attitude. I would definitely recommend the Business Exchange. I would also like to say that the staff here have been extremely helpful and I would highly recommend them. They are always happy, cheerful and create a great sense of community within the building.

My Nominee is JJ Hammond due to the fact that she has absolutely magnificent since we moved to MWB. She always has a smile on her face no matter what requests we make of her & is always available to us if needed. I know its her job to help out but she seems so happy knowing that her help has gone a long way in making my firm feel settled & at ease in our new surroundings. Also, a special mention for Laura who has very helpful to me & gave an A* induction to me a my colleagues.

April Moore & Emily Lambourne, April and Emily are continually helpful with any requests made and there unstinting support in order to help the business run effectively makes the workplace a much more enjoyable place to be. Just this week April was able to help us find office furniture.

I nominate April Moore from Oxford she is always ready to help with any queries we have, recently she sorted our voicemail system for us. Her can do attitude is great she is a real asset to MWB.Emily Lambourne recently sorted out an issue we had with our telephone bill she spent the time breaking down the calls and then went out of her way to explain it all it me, she is always smiling and keen to help with anything we may ask of her.

Hannah is an asset to reception. Always friendly and willing to help. Efficient and a great member of the team.

Emily is an asset to reception. Always friendly and willing to help. Efficient and a great member of the team. Certainly very impressed with the way she handles in house clients as well as our visitors. Super Professional.

I just wanted to commend Mark Bahr who works for MWB at 25 Canada Square. We have recently opened a clinic on the MWB floor and Mark as been a fantastic help. He has efficiently organised many things that we required and is a great communicator. My team and I have felt at ease with settling in thanks to MWB, but especially thanks to Mark.