Recent Nominations

This month we moved into the Oxford MWB offices at John Eccles House. I would like to thank the team here for making what could have been a stressful experience a lot easier as well as welcoming us and making our offices of a few weeks feel like home already.Emily & April on reception are fantastic always cheery, welcoming & extremely helpful - they swiftly fixed things when we had issues with our phones, have already helped us with new stationary orders and have been there with a screwdriver or a spare fuse when it was required. Already in under a month theyve gone way beyond what our previous receptionists would have done. Gemma has also been great - from helping us with our office requirements pre move to fashion advice and guidance in finding a coat! As a team theyre unbeatable and Im glad we made the move here.

My nomination is not based on a single event but a sequence. Ive seen Nazia every day since I started working on the 4th Floor in November 2012. I have always found her to be warm and welcoming, pleasant and really helpful. Anybody can be nice for a day but being nice everyday is impressive and speaks volumes of the individual and the organization as a whole. I would like to mention Mel as all the above applies to her as well.

For generally being continually helpful with running the office. From helping us with furniture to arranging massage treatments. They are always friendly and welcoming and make it a good environment to work in, especially for our patients who come the office.

I would like to nominate Julia for going out of her way to support me on the 14th of February. On that day we had a professional photographer on site to take pics of our staff for our updated website/brochure. One of the persons from our company that was supposed to assist us during the shooting was unable to come and informed us very late about this. I didnt have many alternatives and I asked Julia if she could help us (with a very short notice!) during the shooting for 10 minutes and her immediate reaction was very positive and supportive. She definitely made things easier for me and my staff on that day and made that extra effort (outside her "obligations" to us) that makes such a difference and makes you feel welcome and delighted to work in an office environment with people like Julia.

Its not that fact that I got great customer service from him today but I always do. I dont recommend people for awards but Conan is always looking to make an effort when it comes to producing good quality food along with providing great customer service.With him its never a chore, always a pleasure!

James is new to the team at MWB - but wanted to nominate him as he has been so very helpful since his start date. He has taken to the job very quickly and fits very well with their already helpful team. Always friendly and courteous, nothing is too much trouble, a great asset to the MWB service co-ordinator team.

As usual JJ has provided an excellent service for GC Markets in a professional manner and is always punctual in any services we require.

Being really helpful and supportive when I needed to discuss confidential matters about business development in a client service meeting - made things very easy for me and had very helpful comments. Very positive experience - and reassuring to have such great support in MWB

Ed is a pleasure. Always goes out of his way to help and be pleasant. Likewise the rest of the team at Oxford Street who have gone out of their way to help us by turning negative experience into positive outcome.

Monday 18th Feb - I urgently needed a Gantt chart printed on A3 paper. I was just about to go to the shops but thought it might be worth asking at reception if anyone could help. Not only was Ernest able to print the document (with some difficulty as the doc was not initially recognised by the pc) he also suggested a way that we could print it with our company logo in the header as I had hoped. Thanks!

Hired a training room - very well presented and service was excellent.

The MWB Strand team made my day today (and that of many people in the building) by presenting us with a beautiful pink rose and some celebrations chocolates to celebrate Valentines day.Well done - and keep up the good work!

Aggy has always tried to help us out whenever we have hired the MWB facility. For this particular event on the 14 Feb, we changed our minds on what our requirements were etc and Aggy totally took control and made it work for us in view of constraints within the facility itself. He is always cheerful and very customer focused. Ive enjoyed working with him.

I would like to say what a credit the South team are to MWB. We recently moved from South to King St, after being at the site for over 6 years. During the move (early January 2013) we had help, advice and hands on support from all the team. Managed by Catherine Carden, the team is an absolute credit to the group and they deserve some recognition for this. In the 6 years at the site, we had no issues of any significance and to be honest, it was sad to leave.

I would like to recommend Hannah Irwin from MWB Business Exchange for a WOW award because of her excellent customer service. I used the large meeting room at Imperial House, Bury yesterday for a members meeting, we had approx 20 people in attendance and all were made to feel very comfortable. The preparation for the meeting was professionally handled by Hannah who ensured that all our needs were met, from the IT equipment required down to refreshments and even the stationery. My members also commented on the fantastic facilities and large, bright comfortable room. As my members are all local businesses we asked if Juliette the centre manager would like to say a few words about MWB Business Exchange and as Juliette was occupied with a client Hannah stepped in at the last minute and did a very professional 5 minute presentation to the room. Although relatively new to her role Hannah represented MWB with the utmost professionalism and her enthusiasm was contagious. An asset to the business and a pleasure to deal with.

First class service from Lauren and the team for our web broadcast. Nothing too much trouble and were difficult to please.

I would like to Nominate Andrea for the WOW awards due to the recent help we received when moving office within the building at the end of February 2013. Andrea helped with the move and made this from what we thought was going to a nightmare into something very simple. Andrea reassured us throughout the move and made sure we were back up and running without any delays/disruptions. On a seperate note too Andrea also helped recover some items of setimental value during the move in which I thought had been lost. Thanks very much Andrea a great help as always.

I would like to Nominate Michelle for the WOW awards due to the recent help we received when moving office within the building at the end of February 2013. Michelle helped with the move and made this from what we thought was going to a nightmare into something very simple. Michelle reassured us throughout the move and made sure we were back up and running without any delays/disruptions. On a seperate note too Michelle also helped recover some items of setimental value during the move in which I thought had been lost. Thanks very much Andrea a great help as always.

I would like to nominate the whole of the MWB team at Victoria who helped out with The WOW! Awards event on 11th February. Everyone who I spoke to including the lady who showed me the fire exit and the lady on the reception desk were just fantastic with their helpful and friendly manner. Everything was laid out perfectly on the day and I wasnt left needing anything. The buffet that was prepared was fantastic and lots of our customers told us how delicious it was. All of the organisation prior to event was great, so thanks again to Bradley and Alexandra! I am already looking forward to holding another event, just so I can have it at MWB Victoria! :)

I would like to nominate the MWB Milton Keynes team for a WOW! Award. The manager Sarah Bruce, assistant manager Alistair Ganiza and the team consisting of Karen, Richard and Jo are extremely hard-working, efficient, and personable. Visitors are received with care and attention. Telephone callers are treated with respect even if at times some of them may be difficult to deal with! Their cheeriness is infectious and I cannot praise them highly enough.

I have twice now encountered Ed and both times his service has been brilliant . The first occasion I was running a course and had technical problems. Ed spent time sorting it out and really saved the day for me. This week he was great, responsive to requests and kind, charming and courteous throughout. He is an asset to you.

I was wowwed. It was a lovely experience. We appreciated the tea and coffee and the friendliness and courtesy of all the team. It really was one of the best venues Ive trained at.

Chuks has been great helping us set up our new offices during very challenging times. Nothing is ever too much to ask and when there is a problem he would go the extra mile to help me sort it out, whether it is mail, IT, phones, anything.He always help with a huge, friendly smile on his face even though he is often runm off his feet with customer queries.I gladly nominate Chuks Madu.

Kayleigh, Ewa and Gavin MWB Business Exchange - Holborn WC2

MR SHAKEEL SHERRIF GOES BEYOND THE DAILY CALL OF CUSTOMER SERVICE WHEN DEALING WITH MY ORGANISATION AND ITS CLIENTS.HE SEEMS TO TAKE RESPONSIBILITY OF ANY QUERIES I HAVE AND SEEMS TO GO TO ALL LENGHTS IN ORDER TO RESOLVE THEM.I WOULD GLADLY NOMINATE HIM NOT FOR ONE OCCASION, BUT FOR MANY!!!!

Having worked in many serviced offices over the years and dealt with many different Centre Managers I have to say in Amina you have a true professional. She is always going out of her way to make sure her clients are happy, she remembers every little detail about her clients and she always makes herself approachable no matter how important something is.One point in particular that I have noticed about Aminas recent achievements is that after a number of the Reception/Admin staff left, she was able to rebuild the team with new hires and existing hires and keep a true professional service going during this time. Her team which includes Marcia, Danielle and Marjan are all excellent, every one of them deserves a mention as well for all their efforts.This is the first time I have worked in a serviced office where I feel like I am wanted here and my business is important to MWB.So well done to Amina cause she has been able to really make a difference.

Andrea managed a very smooth move of our offices within the building on our behalf. She ensured minimum of disruption to our business operations.

Andrea managed a very smooth move of our office within the building and ensured a minium disruption to our business.

I would be utterly delighted to nominated MWB at Hays Lane, they are outstanding in all areas of communication, work ethics and punctuality. Thank you Hays Lane

Niki & her team in Bristol were fantastic last week - really made my job as a facilitator so much easier. So friendly, effective & efficient - not all venues are like this; they went above and beyond to help us out. Thank you so much. Gareth

Shani was excellent and so helpful to us. We had a film project where we used MWB offices for some of our locations. We were quite a handful and particularly demanding compared to the rest of the tennants (i imagine) Shani was great and very accommodating and went the extra mile, even when I phoned up out of hours in a panic!!!

I would like to nominate Jose for his exceptional customer service I have received from him during my event last Thursday. He has been extremely helpful and flexible to accommodate my and my clients every requirement.

Anna and her team work tirelessly to provide excellent Customer Service l need their assistance quite regularly due to internet problems or for taking detailed messages for me when l am teaching and cannot take calls. They are all wonderful, nothing is tooooo much trouble for them. They consistently deliver a wonderful service, be it helping me with my recycling or allowing me to use the reception area for my waiting students. Fab girls, would be lost with out them

For always assisting me when I am on my own in the office and ensuring that our courier delivery is collected if he arrives outside of our office hours. Thank You Ladies xxxx

Mags is an outstanding employee who constantly goes beyond the call of duty to help out and ensure that everything is running perfectly... nothing is too much effort and no request is ever too difficult.

It has been an absolute pleasure to come in every day and see your smiling faces (even if you don’t think you smile often, you do) particularly as I know we gave you a few headaches whilst we were there (parking, printing, nicking things out of raffle prizes etc) You did everything you could to help us and apart from being a credit to the company you work for, you are lovely people anyway. The new office space is lovely but it is definitely missing what I see as two members of our team.

Continually providing exceptional support when requested and voluntry - Always has a exceptional manners - in total just generally outstanding service.

I would like to thank the team at Fleet Street for all their help and support since we moved in. Always happy to help and very friendly.

Alistair had been very helpful when we had some issues with a few bits in our office we rent from MWB and he came and sorted it the same day. The whole team are brilliant and all really deserve a wow award from me at the moment as they have all been very helpful.

Roxy, Mariana and Kingsley displayed excellent customer service skills and was extremely helpful when i was in a spot of bother. They catered to everything we could throw at them and are certainly a great asset to the MWB Exhange.

I just would like to tell you how lovely and friendly the MWB team is at 18 Soho Square. Monica, Michael, Ruby and the rest of the team, as well as the people that were working as temps during the month of December are very friendly. The days that I came in early and the door to our offices was still locked, Monica and Ruby opened the office for me without hesitation. It is a very nice environment to work at.

Chuks responds immediately and, so far, has succeeded in fixing all of my problems promptly. He is polite and professional and efficient.He makes an excellent ambassador for MWB.

I would like to put forward a nomination for Rif due to his patience and tenacity when it comes to resloving the issues EDF have experienced at 85 TCR. The last issue resolved by Rif involved the exchange of some fan heaters that are illegal on all EDF sites for health and safey reasons for some oil heaters that are considered a safer way to heat office space. Other examples of how Rifs assistance has been instrumental in the solution include the heating/aircon issues, audit document compilation, maintenance turnaround times and tailored arrangements for EDF booking meeting space with MWB. Nothing is too much trouble for Rif and I personally am very grateful for his consistent level of attention and support offered to me and EDF as an organisation.

Due to the terrible snow we had on Friday, 18th Jan 2013 I was unable to get into work. We are a medical company and it is imperative that someone is in the office at all times. I phoned Chris and he arranged for phones to be transferred to my home number and also took down all messages (approx 9) and relayed them to me at home so that I could deal with them. I would have had to go in at the weekend otherwise! the day ran very smoothly. all the staff at Atlantic House are very helpful.

Khermony and Kingsley carried 3 filing cabinets to our office on the 7th floor whne the courier delivering them refused to help. we are really thankful to them as they went out of their way to help us out.

Ryan is an outstanding employee who constantly goes beyond the call of duty to help out and ensure that everything is running perfectly... nothing is too much effort and no request is ever too difficult.

I would like to nominate Stuart Jenkins of MWB Richmond for a WOW award. Stuart is a fantastic manager and manages his team extremely well. He is helpful, friendly and always willing to go that extra mile to provide a first class service. The team at Richmond work well due to his great leadership. An absolute asset to Richmond.

For providing a fast efficient service and going the extra mile whenever asked to provide any help or assistance.

I would like to nominate Joe for all-round wowness recognition. Since moving across to this building 6 weeks ago Joe has been a delight to work with - ever helpful, polite, knowledgeable, going out of his way to assist in any way possible. He is an amazing employee and a credit to his company. Congratulations MWB - you have an ace employee who is a complete asset and he should be proud of his work and achievements.

Edvardas always goes above and beyond his job requirements. He is always polite, extremely professional and goes the extra mile in helping us on a day to day basis. Clients who have been in to see us have commented on the "smart" and "professional" service that they have experienced too and this makes us very proud to be in this office block. I know that he has another weekend job and works extremely hard every week, but he maintains a friendly and professional exterior that is testament to his professionalism and passion for customer service.