Recent Nominations

The best receptionnist ever!

MWB Service Coordinator of the year for heroic performance under enemy fire

Jhonny is always eager to please and always has a smile on his face.

Anything we need doing we just ask Jhonny and he does it with a smile

A really great day and venue all round. In particular I thought the front-of-house team was really good and their manager Rory (spelling?) was really professional, helpful and attentive -- in fact its the team who would bring me back!

Maria Paladino is always positive as well as being professional and friendly. From setting up the office and with more staff joining us regularily, she has always been a calm and efficient in dealing with all our requests. Specifically - with managing our customers and visitors I can trust her to set up and manage meeting rooms even at the last minute or as well as look after them on their arrival. one instance she even managed to arrange an internal office space into a meeting room.

Nick Burnham is always very efficent and courteous. Always responding very quicly and with extra attention to detail without being asked to.. Specifically - a delivery had been sent Kingdom Street and it had been shipped in error to the Vodafone Post room in Paddington. They called but didnt leave a number or contact email. I spoke with Nick - and he promptly said that he would make enquiries internally adn he knew the post-room staff as well. In less than 10 minutes the package was in my hands!

Kristy has proved to be an outstanding and enthusiastic sales representitve, and from the first day of viewing an office and continuing to this date. Shes been extrodinary and most helpful to me. And has assisted me in my queries and setting up of my office. Within a fast and effective reponse time. And she never fails to deliver that warm welcoming smile and greeting to me and every client she meets. Im more than happy with the service and support , that ive recieved from Kristy im willing to recommend her to anyone that wishes to accomodate an office with CEC as i know shell look after them as good as she has to me. And thats why i think Kristy has the WoW factor, and should be nomited for this award. (From 01.12.2010 to current date)

Leanne provided service that was always above and beyond the line of duty at a time when our Company needed it most.

During the couple of months weve had offices at Quorum Q16 in Newcastle nothing has ever been too much trouble for Leanne. Excellent service.

At our time at Q16 in Quorum Business Park Leanne Wood went above and beyond to help us out on many occasions. And she always kept a smile on her face. Outstanding service! Thank you.

Did a brilliant job of organising a meeting room for an important and high profile meeting at very short notice. Recieved positieve feedback from the meeting attendees.

Jheison constantly offers what I feel is a personal service. He is always there to help and meet the demands of our business meetings with an extremely professional but friendly attitude. Definitely a benefit having him on your team. In particular he booked a large meeting for a potential client of ours and with the help of Lenka and Charlene, the meeting was successful. Thank you very much to the team and those people in particular.

I would Like to nominate Jacqueline Turnbull for a wow award because of her outstanding customer service. Jacqueline is a credit to MWB, after returning from her maternity leave she has continued to provide excellent customer care and support. We require meeting rooms and other services and Jacqueline is always efficent and helpful and always does things with a smile on her face.

I would like to nominate Amy for the great job that she did organising a courier to collect and deliver my parcels for the recent event we have attended in London. As this was the first event I have organised for my company she made things so much easier and it was great to know that she had it all under control for me. Thank you Amy!

Since Ruans arrival here the appraoch to customer issues has improved exponentially. He is intelligent, courteous and efficient in his manner and dialogue to ensure he knows his clients and is able to therefore assist when required. A real asset and definitely management material.

Paula has managed to clear up some long lasting problems dragging on from MLS which were ignored by earlier staff. Her attention to detial and courteous, logical asssitance has demostrated a real understanding of management best practise

Muhammed offers both a professional service and friendly smile which, at Reception, is the front face of MWB and the most important. He is totally supportive and efficient and cannot be more highly recommended by myself and my team.

We are nominating Helen, Mia and Kinga, as they have been a huge help this week (our first week) in Amadeus House, thank you all so much.

I would like to nominate Helen, she has been very helpful and have gone out of her way to assist us this week. Wonderful lady!

Jhonny is extremely professional, dedicated and a credit to his employers.

I would like to nominate Mia, she has been an asset to Amadeus House for us this week. Very helpful & friendly! Much appreciated! x

Always helpful and always smiling. No matter what is asked of him he is always willing to help. Wish some of his spirit could rub off on me. He would be a total asset to any company - you are lucky to have him work for you.

Jhonny is consistently helpful and cheerful - he cares

Primacy had booked a training room for 25 November to hold a presentation to 20 people. The booking was confirmed from 12pm-5pm. When we turned up yesterday at 12pm, MWB didnt have any record of the booking on the system. Luckily I had my booking confirmation with me. Aggy was fantastic because he organise a room with lunch, coffees, teas etc within 20 mins and was very helpful and efficient. He did everything he could to make the room ready for us in time for the presentation and we were able to start on time at 1pm. Without him, we would have been stuck. Having dealt with Aggy in the past when Primacy was based in the building, I find him to be an excellent member of the MWB team. He is helpful, friendly, efficient, polite, jolly and always willing to help. Thank you so much to Aggy for rectifying the problem yesterday and he has since confirmed that it was an MWB error and not a Primacy error. Thank you

I believe that Andrea and Bet have excellant customer service skills, and are always on hand to rectify anything that crops up. I always have great communication and feedback from them. Just wanted to say - Thank you so much for what you have done for us, and look forward to working closley in the future.

Cheryl gave me lift from Bracknell to Reading station yesterday so that I would not miss an important meeting.

‘WOW’ sums this up perfectly! I nominate April Moore from the Oxford Centre for her positive and immediate response to a huge, unexpected, multiple courier shipment task. Without any prior notice, our Company needed to ship 60 urgent packages to 60 different European addresses over 28 different countries. All the complicated oversees address information had to be input manually and processed via the FedEx portal in a very short time. April received the list around 10:30 and by 4pm that day all packages had been successfully prepared and shipped out. Thank you so much to April for her invaluable help to coordinate this.

Uniformly excellent and friendly service. Top team all round.

I nominate Becky Allen from the Oxford Centre for her help to achieve a huge, unexpected, multiple courier shipment task. Without any prior notice our Company needed to ship 60 urgent packages to 60 different European addresses over 28 different countries. All the complicated oversees address information had to be input manually and processed via the FedEx portal in a very short time. Becky work tirelessly with the team and between them ensured all packages were successfully prepared and shipped out by 4pm that day. Thank you for an excellent service.

I nominate Ami from the Oxford Centre for her help to achieve a huge, unexpected, multiple courier shipment task. Without any prior notice our Company needed to ship 60 urgent packages to 60 different European addresses over 28 different countries. All the complicated oversees address information had to be input manually and processed via the FedEx portal in a very short time. Ami worked tirelessly with the Oxford team and between them ensured all packages were successfully prepared and shipped out by 4pm that day. Thank you for an excellent service.

I nominate Gemma from the Oxford Centre for her help to achieve a huge, unexpected, multiple courier shipment task. Without any prior notice our Company needed to ship 60 urgent packages to 60 different European addresses over 28 different countries. All the complicated oversees address details had to be input manually and processed via the FedEx portal in a very short time. Gemma worked tirelessly with her team at Oxford and between them ensured all packages were successfully prepared and shipped out by 4pm that day. Thank you for an excellent service.

Sam went over and above to help us get up and running with our internet connnections.

Since the day we moved into our new office Mark Bahr has been there for us whenever we had a question or needed help. We find him extremely helpful and knowledgeable on the services MWB have to offer. Whenever we had an issue or query he has gone out of his way to make sure he got us help, made sure issue was resolved and then made sure we were happy with the process. MWB should be very proud to have Mark as a member of their staff as he is very efficient at his job and ensure the clients are looked after – his customer service is next to none. We would like to thank Mark for all his help and continued effort to ensure Canary Wharf & City are happy!

MWB has a star in their work force and that is Palmira the cleaner. We see Palmira work extremely hard non-stop every day – all day. Palmira keeps the kitchen extremely tidy and well stocked, she is very personable and a real joy to have a working on this floor. Palmira makes a huge effort to speak to us and ensure we are happy with our office cleanliness. Palmira is frequently clearing our desks of our used cups etc., which is great for us when our desk seem to fill up with clutter so quickly throughout the day. Palmira provides top service to us and we would like to ensure she knows she is appreciated and all the hard work she does is noticed.

the London Wall team

I would like to nominate Lizzie who is a ray of sunshine at Floral Street! Its very refreshing to speak with a member of the MWB team who is honest, upfront and genuinely has my comanys interest at heart. We have had some changes recently but Lizzie has always been at the end of the phone or pops in person to check how we are getting on.A real assest to MWB and a great person to do business with.

the london wall team

I would like to nominate Aggy as he always goes that extra mile to satisfy any requests. On Friday 12th November we noticed that someone had spilled coffee all along our meeting room wall, which unfortunately could not be removed with cleaning products. On Monday 15th November Aggy came up and painted the whole of our meeting room as the painters were unable to come in at short notice, and I have to say he has done a superb job. Also on Friday 12th November our office door lock broke and the odd job man came and looked at it, he said he would have to order a new lock and would fix it when he was next in MWB, which was a week later. Our HR Manager spoke to Aggy about it and Aggy kindly came and replaced the lock on Tuesday 16th November. Aggy is always professional and polite and nothing is too much trouble and he has been known to clean/wash up the kitchen and bathrooms if the cleaners do not show up for work. If anyone deserves to win the WOW Award it is Aggy.

The difference in service to clients since Fanny took over is noticeable. The team are more flexible in the way they help, and they have a far greater can do attitude. Their help with recent IT problems, and particularly in moving printers & help in arranging their pick up went above and beyond their remit which was greatly appreciated

Aggy seems to do everything for everyone - with a smile. This place wouldnt run without him...

Customer Service Excellence

Very helpful, friendly and seems to be a jack of literally all trades!

Aggy is extremely client focussed and will turn his hand to anything to ensure customer satisfaction. Clone him if you can!

We are a small business in a managed office environment and therefore Jody is the voice and face of our company when on reception duties.We pride ourselves on first rate customer service and therefore our receptionist must logically be an extension of that.We couldnt ask for anyone better - shes always smiling and happy to help whatever the problem. Shes articulate, well spoken as well as always being impeccably presented when welcoming our customers to Q16.She is a credit to MWB and deserves to be recognised for her first rate customer service skills, dedication and attitude to her work.

I have seen him paint a room, fix a door, answer the phone and make coffee all in one day. ALWAYS helpful, polite and profesional. A real asset to MWB.

Jheison has gone above and beyond the call of duty for MF GLobal, both during training sessions last week and our testing sessions all this week for our group of 32 people. There were no issues whatsoever, and anything we asked for he was there in a flash for us. From catering to AV to general support and helpfulness it make our challenging work so much easier. Thanks again Jheison, and I look forward to being back here agin in November. Kim

For assisting the set-up of the 2 roomed office for Xtreme Information. This involved network setup and server room assistance. And being really nice about things when I was hassling her for access to the comms and server room. :)

Exceptional attitude! Always helpful, smiling and polite. Always maintaining a professional appearance and attitude while projecting a tremendous amount of personality. A WOW!

All the team being totally flexible and helpful, including sourcing screwdrivers, during the installation of new IT equipment without which the task would have been 10 times more stressful