Recent Nominations

Nothing brightens my day more than walking through the pristine glass doors and getting the warmest of welcomes from the team. To say the go beyond the call of duty is an understatement, they are taking the book on customer service, tearing it up and raising the bar. If this team of wonderful human beings don’t win the prestigious WOW! awards than it will be the darkest of days in my heart. They are my life, my light and my deepest love.

I find JJ to be a polite, helpfull and enthusiastic member of the team, she is always on hand to help with any enquirey and does this all with a smile on her face.

A warm, friendly, informative and efficient welcome from Einat made me feel both valued and entirely at ease. I had to sit and wait for approximately 15 minutes. During that time I had opportunity to watch whilst she interacted with a number of customers, both in person and on the telephone. I was amazed at the knowledge she displayed and was thoroughly impressed with her professionalism as each enquiry was speedily dealt with. I suspect each of the clients felt that they were important, and were treated as human beings by someone genuinely trying to be as helpful as possible. I took more notice of her work as I have recently been involved in evaluating communication skills and their impact upon customer relations for my company. I can categorically state that If I had a position available I would go out of my way to recruit Einat.

Worked at the office for a few months before moving to Warrington. The team were friendly and helpful in dealing with all of our requests and requirements. Recently went back to the MWB to deliver some training - again there was a professional delivery of customer service, and I would recommend the use of this facility for anyone requiring the use of an office or delivery of training. Very close to the rail service, airport and M56

Natalie is always smiling and very welcoming every morning and is always willing to help with any problems we may have in our office.I would like to thank Natalie for all her help during our recent meeting. The meeting was a VC with the Austria so the start time was really early (8 am). Natalie was of great help in setting everything up for the meeting, especially the IT systems. Natalie’s assistance was greatly appreciated.

Always happy to help, fantastic customer service. I sometimes need last minute meeting rooms and the girls are great. Never any complaining from them. Much deserved award.Lisa

Always happy to help, fantastic customer service. I sometimes need last minute meeting rooms and the girls are great. Never any complaining from them. Much deserved award.Lisa

I am a facilitator of the 4-day Leadership Skills Workshop that Honeywell puts on several times a year in Bracknell, UK at the MWB.I told this to Kay and her team when I was there earlier this month but I would like to say it to her superiors.Kay and her team consistently provide us with A++ service. They go the extra mile and are attentive to our needs which can sometimes be quite challenging with 25+ people to keep happy. I am extremely impressed by your staff. I put them in the top 90% in the industry. Thank you for training them so well.

Kay Baines and team, really helpful and a happy bunch of people. Always greeted with a smile :)

Shelby is always smiling and very welcoming every morning and is always willing to help with any problems we may have in our office such as helping us to get more furniture for our office for new members of staff.

Having recently had difficulties with my car, I did not have my security pass for the building. Kay was extremely helpful in providing me with a keycard until I could get my personal keycard back.This made my daily life easier as I could still go about my business without having to borrow and be stuck in parts of the building.

10/10 service. Edvardas was always available and during the day he was making sure weve got everything we need. Me and my team spent 2 weeks at the MWB Oxford Street and it was really nice to have clean rooms during this time or not to worry about drinks etc.

Since moving to Temple Row in September 2012, Ive found the whole team to be friendly, approachable and very professional, nothing is ever to much for them. Keep up the good work.

Shebly is always so helpful in anything that I need help with. She always has a smile on her face and is very friendly.

Edvardas has been proactive, helpful and friendly since we moved in. He has an exceptionally pleasant nature and is very courteous.

All of the Team at Guildford High Street help & provide the very best of service and as for my self, help with getting thing to my office as I have had a broken leg and a problem with it from the beginning of Feb, just come out of the cask on Friday 26/04/2013. So a very big thank you to them all, they are the best from a trolley full of cakes to make us all smile upwards.

The team at Atrium Court are courteous, helpful and have been especially helpful this month as we have had some important visitors from the USA & The City.

Great service, great people. Pleasure to do business with.

Nothing was too much trouble when we had problems with our network router, including the loan of a switch to keep us up and running and ensuring we got the right replacement device. Stars!

As a very small start up with much to get done in the early days the staff on reception have been invaluable in getting us up to speed and have been exeptionally friendly and professional when dealing with a miriad of small and probalyt tiresome questions and requests from myself and my team.

Kay and her team in general are always very helpful and considerate to our needs as tennants. Any queries or issues are always dealt with quickly and efficiently and anyone who answers the phone is so polite. They have been very accommodating with the act that we were putting in our own internet connections and are always flexible with our comms needs. We have also held various training sessions in the on site meeing rooms and the service provided is excellent compared to to her places we have been, especially with the delivery of refreshments and clearing the room away after, the staff were quick, descrete and very helpful. the food was yummy too.

We had a meeting a few weeks ago running for 3 full days and both Nicholas Oughtibridge and I would like to say a big thank you to Sandie for all her help. The meeting was a VC with the USA so the start and finish times were late, (finishing at 9pm some days and starting at 7pm some days). However, Sandie was of great help in setting up for the meeting, especially since it was a large meeting with Nicholas chairing and having no support in the set up for teas/coffees etc. Sandie’s assistance was greatly appreciated. Many thanks and kind regards

In all the time Hazel has been with Bracknell MWB, I cannot remember ever seeing her without a smile on her face. Hazel is so approachable and friendly and always goes out of her way to ensure the task I give her is done. It is an absolute pleasure dealing with Hazel at MWB and she would be truly missed if she ever left!

I have known Andrea since arriving at MWB back in 2010 and found her to be extremely efficient and professional. A true asset to MWB and one you should treasure! She represents MWB with pride and I know no matter what I ask of her, there is never an issue and the job is always done! I can honestly say that of all the offices I have rented in the years since 2001, the MWB team at Bracknell are by far the best! And I mean this with hand on heart! They are the friendliest and most efficient team who truly work well together. I find nothing is ever a problem and I am dealt with in such a manner that puts other serviced offices to shame! I would NEVER want to leave as long as the team remains. I love the Bracknell team and they are the only reason I have chosen to remain in MWB!

Julie is always a pleasure to deal with and goes out of her way to help with queries and issues. She always has a cheery good morning or good night - small things, but they make a big difference to the working day.

Providing an excellent customer service.

I would like to nominate April who in common with all of her colleagues at the Oxford business centre provide us with an excellent service week in week out. The reason for my nomination is that last week April did me a huge favour by writing me a cheque from her personal account for one of our suppliers who I had promised to post payment that day but I found I had left the company cheque book at home. Obviously she was immediately reimbursed but to volunteer to help in that way demonstrated her amazing commitment to her clients and I was very impressed and grateful to her!

Well what can I say but ‘thank you...thank you...thank you’ - what a day that was - incredibly long, but incredibly successful!I have been desperately trying to find the right words to say to you all day, but my brain seems to have turned to ‘mush’ since Sunday! However…I will start by saying a great big thank you to each and every one of you – you were nothing short of ‘absolutely brilliant’! Thank you all so much for giving up your Sunday lie in and for offering to help us on this special day, it was lovely to have you on our team. I hope you enjoyed the day as much as we did.There has been such positive feedback from the day. All those kind words, a ‘well done’ and a few shared tears meant that each one went away having had a wonderful and positive experience as they recovered from their 26.2 mile ordeal. I don’t think that I need to tell you (but I will)…that you really did help us to make a difference. Without your support, it wouldn’t/couldn’t have happened.I hope that there was not too much left for you to do when we left? Marcia…once again you are brilliant and it was so lovely to work with you again, and such a surprise, especially as I had been told that you had moved centres! I hope you have all recovered now, as I don’t know about you, but the next day, it always feels as though you have been run over by a steamroller – I cannot imagine what those runners must be feeling like after running 26.2 miles!On behalf of all of our runners and of course, myself, a HUGE thank you to you all. I look forward to seeing you all again next year. Lots of love Anita xxCould you please be sure to pass on this message to all who helped us on Sunday please.p.s. Also, could you please send me any forms that I need to complete in order to re-book the same rooms for next year!A sincere thank you from the bottom of my heart. Anita Frith Senior Events & Admin Manager Motor Neurone Disease Association PO Box 246, Northampton, NN1 2PR, UK DD: 01604 611867 Mobile: 07814 259367 www.mndassociation.org

Nice service and very friendly

Edvardas has meticulous attention to detail which enables him to understand, meet and then exceed expectations every time. Edvardas is professional and courteous at all times and his dedication to customer service makes him a more than worthy winner for this award.

I have been at this centre for over 3 years, Jeremy Gilbert had recently taken over as centre manager. My clients whom come regularly to our offices have started to mention that they have noticed great improvements from the staff at the centre and feel that they are welcomed at all times with warmth. I mention this statement from a outside perspective, for me and my company, I have noticed a vast improvement in the centre ranging from staff morale, efficiency, general cleanse, telephone answering behaviour. The fact that my clients have reported how they feel when entering the centre just spells out the turnaround the staff have worked into. On a personal basis, I feel that Jeremy and the team have changed from a stressful environment to a happy, friendly and efficient working environment. Well done to Jeremy and the staff here, we at West One Mortgages can see the changes and applaud you.

I would like to nominate Mark for the wow award as he so unconditionally helpful, he is always smiling and willing to help.

Just wanted to compliment on the new refreshed look of the lobby, since Charlotte took up the residence. All very coordinated and nice. Emily and Lauren are, as ever, professional, courteous and friendly. Dependable Ryan, always on hand to lend his IT skills. And it is nice to see Leticia back. Not forgetting Rif who is exceedingly patient and unflappable with my more unusual requests. Euston Centre has a close team that works well together.

We have had to relocate after a years tenancy at MWB in Nottinghams Wheeler Gate. We were all genuinely sad to be saying goodbye to an excellent team. A few comments - - They were *always* willing to go out of their way to help. Not one exception in a whole year. - Making the time and effort to organise simple but fun social activities, and to send cards (and yes, Easter Eggs) to tenants. - Smiles across the board. Sounds like a simple thing, but it makes a big difference coming in to work each day.They are, as a team, very much deserving of a WOW! Award.

Im nominating Mel because she is a happy face to see in the morning, deals with any issues with urgency and efficiency and ensures that everything is taken care of

As part of the daily routine, the team on the switchboard will kindly call through to let us know when the mobile sandwich van arrives.Earlier this week (w/c 15/4/13) I had already missed the call and indeed the van as I was already on the phone and my colleague was out of the office.Today (Friday 19th April), I was once again on the phone when the van arrived. As soon as April was aware of this she ran down to my office to alert me of the sandwich vans arrival. Unable to break off my call I just shrugged my shoulders. April then gestured that she would get the sandwich for me. I gave her the money and mouthed large tuna to her and off she went. My call wrapped up fairly soon after that and I arrived in reception as April came back into the building with a tuna roll in hand ..... Above and beyond I think.

Our company took an office here last week and Charlotte and her team have been amazing. They have been incredibly professional throughout our move and nothing has been too much trouble for them. First class service !!

I would like to commend the MWB admin team, in particular Alessia and Jenny who were both running around for me yesterday when unexpected deliveries came and their efficiency in assisting me throughout the day. It was a HUGE help, so thank you!

Happy to nominate Sharon! Since Jan 2013, she has always been extremely supportive & responded well to a our constantly evolving requirements. Even last minute requests are dealt with a ready smile & vigor! Appreciate her enthusiasm & willingness to go that extra mile to ensure nothing is lacking!

The team does an outstanding job always maintaining a very positive, flexible and cooperative approach to all sort of requests, even if they are last minute. People like Karen, Alistiar, Sara, Jo, Sian do make a difference and enabling us to get the best of business hours. I will strongly encourage recognition for this teamKeep the good job and congratulations

1.Monday 18th March 2013, I was at myother office & Jamim coordinated with the cable guys, who turned up without warning to complete the second part of the cable tidy in the Breakfast room. 2.Tuesday 19th March, Jaime was very forward thinking, in bringing in a guy who was looking at building works on another floor, to have a look at our request for the suspended TV in the main office. He also contacted Martin at very short notice, for him to come into the office to quote for the same thing.

Chamilla, saw me struggling with various boxes, and helped me by taking the expired box of computer parts from me to the recycling, she always goes out of her way to help.

Where do I start? Well a polite Good morning/afternoon with a smile always works!At MWB Westpoint, South Gyle in Edinburgh this is how the crack team operate - always friendly in their approach, willing to cater the business needs dealing with day to day tasks to the extraordinary requests in a swift professional manner.The team (which I can easily name) Emma, Karen, Gill, Deborah, Margaret and Sharon are the soul of the building, bank holidays without them can prove exactly what I mean.Cant stress enough how great the team here operate, they deserve the highest praise!So if you have a problem, if no one else can help, and if you can find them (most likely found at Westpoint Edinburgh), maybe you can hire the A-Team :)

Einat is always helpful and always smiling however frustrating her day on reception may have been, she is always there to be helpful, and gives the impression nothing is too much trouble for her. She demonstrates commitment and support. Her colleagues are also very good and very helpful but it is Einats calmness and ease with which she manages phones, guests and clients like myself with ease and a smile that is very commendable.

Everyone at MWB Bristol are so friendly and helpful. Their customer service is second to none which is why we repeatedly book offsite meetings with them and other departments within the business are starting to follow suit after our word of mouth recommendations. If you are looking for bright, airy, spacious meeting rooms equipped with the necessities for hosting a successful meeting, along with some great staff to assist you then I would not hesitate in recommending MWB Bristol

Julie is a very helpful member of staff always willing to assist whenever i have an enquiry. She always comes across as very aproachable and is an asset to the MWB building in Leeds.

I felt it necessary to formally acknowledge the professionalism and personality of Andrea Byrne who since we arrived here at Trident One in November of last year has been nothing short of exemplary in the way that she has gone about looking after myself and my colleagues on a day to day basis....No job or request is too big or too small for Andrea and each day we are greeted with a smile and friendly conversation that has meant I regard Andrea now as an extension to our operation here in Manchester, alongside that the way she deals with our visitors and Southern colleagues as their first point of contact exactly mirrors our own core brand values. (Personal Responsibility In Delivering Excellence)Andrea is a credit to MWB and the team she works alongside at Trident South and there are no better superlatives than to describe her as true consummate professional!

Danielle and the team at Houndsditch are welcoming, polite kind and professional, great service with a smile!

This is a really helpful guy who went the extra mile to make sure we had a great training environment last week - I felt that he really focussed on our needs

I have always found Julie extremely courteous and helpful. It is great to find someone who will help you with a specific issue and once solved, will always ask if there is anything else I can help you with. I find Julie very efficient when dealing with queries and she will always provide feedback during the process of resolving any issues. She is professional, meticulous, pleasant and a pleasure to work with. I have complete faith that anything requested shall be taken care of in a professional and diligent manner.