Recent Nominations

Great customer service

I would like to nominate Dolly Garzon for the WOW! Award. She is an excellent example of compassion and understanding, who is always, not just willing to help, but exceeds expectation for the benefit of all those that work in the company. A true team player. Dolly went beyond the call of duty when she sourced a spare pass for me, making it possible for work to continue as normal and deadlines to be met. I am most grateful for her concern and effortless determination to provide a caring environment under the pressures of her own working world. I highly recommend her for this award.

I would like to Nominate Andrea Byrne as she is an excellent member of MWB. She always makes people smile (especially me) is friendly, professional and always goes that extra mile to help any one where she can. Nothing is ever too much trouble. Wings Travel Managment clients are always commenting on how lovely and friendly Andrea is. Thanks for everything Andrea x

Amy is the type on individual that I would like to have on my team.The other day she went out of her way to help a visitor who was in London for the first time and had come to the MWB building for a meeting. The person was confused about where they were and Amy took just few minutes to explain how to use the Underground system. She did not have to but she did with a smile on her face. Infact that day for MWB she was Director of First Impressions. Her reaction says a great deal about her and about the company she represents.

Philip was exceptionally helpful and instrumental in the successful organisation and running of an important corporate event

I would absolutely wholeheartedly nominate Dolly Garzon to this award. I personally experienced her highly professional skills: she is is most helpful in most difficult situations and she keeps helping me with every thing I ever need. Even if she can not deliver it in her center she would always recommend another MWB center which can help. She helped me to book an event in Victoria. which I was very grateful with. Because of Dolly I recommended and introduced MWB to many of my friends. She is like a Rock of MWB which you can relay on and who will deliver her service in time and with positive attitude! making you feel very welcomed and wanting to come again.

Exceptionally helpful and cheerful, above and beyond the cal of duty, despite, at times, seriously testing circumstances.

Julia and Amber, at Reception and Virinder and Tiphanie have, in my opinion gone beyond the call of duty and have all shown exceptional Customer Service.NTS Ltd is a Training Centre for 16-18 year olds who are disaffected and disengaged from education and the learners can be particularly difficult to control at times.Julia, Amber, Virinder and Tiphanie have all shown the correct amount of empathy towards the learners especially when the learners are feeling particularly upset or angry. The staff always listen to them and try and give them some support whether it is advice or just a smiling face. It is all very important.The ladies on Reception are always there to offer a warm welcome and this has been noticed by the learners and they all enjoy coming along to the Centre. This has been well received as a number of learners have been school refusers and do not often enjoy coming to training sessions.Virinder and Tiphanie have always been available as and when one or two of the learners have become a little verbal. They have always remained professional and have been able to calm the learners down by talking to them politely and with respect.We will be very sorry to leave such a pleasant and empathetic environment but due to the increase in costs and the lack of available space due to our increase in work we are having to move on.Thank you to you all, you are a great Team.

I think you can judge an organisation by how they treat even the staff that are just working short-term. It shows if customer care standards are genuine and embedded in the organisation or just for show. I was covering for short -term holidays and was accepted immediately as one of the team. Good clear instructions, shown the high standard of customer care expected as soon as I arrived. It ran through the staff like writing in rock. Ive worked in many different organisations, but MWB Manchester South, Catherine, Michelle and Andrea: you were impressive!

Sabia has been extremely amazing in helping us adjust in our new offices at Baker Street.

I would like to nominate Monika Padriezaite and Jitrladdda (JJ) Hammond due to first class customer service. I have been in Canary Wharf over 6 months and from day one they have been great.

i have had a lot of problems with my phone! chuks sorted that out and dealt with the issue. chuks has also helped us out with the problem with mice, he got on to it straight away! he also helps out with handy jobs like fixing chairs and desks!

Hannahs attention to ensure that everything with our event ran smoothly, friendly welcome and happy to do anything attitude really made our event a pleasure to host. I would thoroughly recommend her for this award.

Hannah and her team were true stars, very helpful and professional. We were very pleased with the customer care on the 18th April.

Phillip was incredibly helpful in assisting our organisation with several last minute & urgent requests. His efficiency, pleasant attitude and calm manner was greatly appreciated.

Critigen UK would like to nominate Charlotte and Antoinette for making our office move such an easy process and for always being so approachable and very helpful in the past month that we have been in Chandos Place. Nothing seems to be too much trouble for them. Thank you!

Dolly has great customer service skills! Extremely pleasant and especially helpful. I would definitely recommend her to win a WOW award.

Dolly always brings the smile and sunshine to the office!

Dolly attention to customer service is unparalleled - she responds to all our requests promptly and will always do her best to meet our ongoing needs - she is an asset to MWB.

Id like to nominate Sabia for a WOW award. She is polite and friendly and her customer service is second to none. My company has a lot of events and they are sometimes organised by sales people. They might be great at selling but not so great at organizing and Sabia has helped us out a lot to keep our company looking professional. As an example, last Friday at 5pm I was told that the sales team wanted refreshments and lunch for their delegates who were arriving at 9am Monday morning! Sabia organised everything there and then and made sure that the function went ahead with no problems. For this and many other reasons I think she deserves a WOW award.

Ryan does a great job at the Tottenham Court Road MWB office. He is always helpful and polite and is always willing to go the extra mile to satisfy the requirements of myself and my colleagues at the NMC, whether it be resolving minor queries or larger tasks he is always on hand to help us out quickly and efficiently.Good work Ryan!

Sabia Shabir - great customer service skills - enthusiastic, motivated, helpful - professional and efficient

Today was my last day working in the MWB Birmingham Office. The welcoming and efficiant manner in which the building is run has made it a pleasure to come to work. It is hard to nominate just one member of staff for the WOW award. They all have unique qualities and personalities that creates this superb productive yet relaxed working environment. I will miss Angela, Brett, Mark, Lee, Karen, Jane, Dominic and George all very much and hope I will have the opportunity to meet up with them again.

Barbara is wonderfully attentive and gracious - she has always a smile and a good word - even on the most tiring days. Looks after our office needs.Stellar member of your staff.regards, Lina - IMDb

Nothing is a problem with Dolly, she is always incredibly helpful and thoughtful. Even now that we are VO clients she greets us as family whenever we return to pick up post.

Dolly is without doubt the Queen of customer service. She always has a smile and is willing to help without making you feel it is a burden. No problem is too big for Dolly, she is a star.

She has always a helping manner and nothing is too mch trouble for her to organise and will listen and make very informed decisions to support your event to run smoothly every time, and I mean every time. Thank you April for making my life easier and enjoyable when we come to use the rooms in Oxford Science Park

All of the Baker Street team are consistently helpful and friendly. However, Dolly went the extra mile for us this week when I needed a meeting room at very short notice and none were available. Dolly managed to find us space however, and the meeting went ahead as planned. Crisis averted! Thanks Dolly.

Dolly constently goes out of her way to make sure we have good service, catching issues before they become a problem.

Dolly has gone out of her way to help my team and I over the last few weeks. This is highly appreciated.

Philip is great. Since we came to Baker Street last July I can always count on his support, whether I have a problem or need advice on anything IT or equipment, he always responds as soon as he can, is extremely helpful - and always appears cheerful. He is a great employee and I would love him to get this award.

Bradley and his team will always go that extra mile. They are always accomodating, they personify customercare. I have always been very impressed with their service. My business tend to always prefer and use MWB both in London and elsewhere. Mainly because of Brad and his crew being such excellent ambassadors. They cover everything and really do make life easier for us.I totally 100% endorse and recommend Brad and his team for a well deserved WoW factor accolade!! Brilliant servce, great advice, wonderful customer care with a heart! WELL DONE ...

I would like to nominate Svatlana for her patience, calm and pleasant nature.At times I can be a very demanding client, and especially when the pressure is on, or something that does not meet my standards, I can really become frustrated. At the beginning of the year and as time has gone on there has been certain periods that every time that Svatlana came to my floor to replenish our milk I had something to complain about, whether it was the cleaning standard, missing cups, broken jugs, etc. and I must admit, most of the time in relation to missing cups and cutlery it was me miss laying them, or forgetting where I gave placed them. Regardless of my complaints and mishaps Svetlana took it like a pinch of salt and handled each situation appropriately, always polite, smiles, and never made me feel a way to approach her, hence why I am nominating her.Thank you Svatlana.Regards,Janet Gayle

The Chandos Place Team has gone above and beyond to make me feel comfortable - not only in a new office, but a new country. They provide the services that they are supposed to in a serviced office, but help with other questions and queries Ive encountered being in a new city. Thanks Chandos Team!Tim

Svetlana - An excellent receptionist; always very helpful - and always saves me a crunchie on Fridays.

I should admit that Maria (Dolly for friends) makes my life easier at work every day. She is always smiling and helpful supporting our Company immediately for any needs. My nomination goes definitely to her!!! Brava Maria! :)

Stayed late to fix our door as one of our employees nearly got locked inside because the door handle fell off!

Dolly is consistently cheerful and helpful and we all know that she will deal with any questions or requests we may have in a quick and professional manner.

The Baker Street team are always professional and very helpful, providing an excellent service. Especially Dolly, who has admirable qualities. Nothing seems to be too much trouble. It is also pleasant and uplifting to see a nice smile when you walk through the main reception & back office.

Sam as we know him is fantastic.

We needed to move in quickly and Kingsley and his reception staff were extremely helpful in getting our requirements met in a friendly and effective manner.

Hi Rob,I have promised to put this in writing for you ages ago, and now we are done with contracts and formalities, I wanted to, again, express my compliments to the staff at MWB 1 Kingdom street.Everyone is always friendly, smiling, efficient, and a pleasure to deal with – given the craziness that is often my daily life, and indeed , the nature of our Online Programme, little things like this go a long way!In particular, I would like to mention Tammy and Cristina, on reception. They are always welcoming, always say hello, and have helped me out a number of times with strange, last minute requests, usually involving unlocking 429, for me or various members of our management team when I am offsite and the guys have wondered off with both keys!So please do pass on my thanks to yourself, Izabella, Rhea and all the team - all to often these days the basics of good customer service are not adhered to, but not at all in this case – its always a pleasure to visit the 4th Floor.Kind regardsVicki Vicki Battison Global Online Programme Coordinator Vodafone Global Technology I Information Services

All the ladies at Chandos Place are lovely, but Svetlana deserves a special mention. Thank you Svetlana for putting a smile on my face, not just today, but every time. Smiles are the highlight of my day!Keep spreading the good work, and thanks for the Crunchies.Mike.

Philip has posed himself as a virtual team member for AVG. We have all been massively impressed with the level of customer service, weather it be IT support (sorting out our router - thanks phil!) or delivering our post. An exceptionally personable guy we are very pleased to have him around.Aaron

Great service, always friendly and making efforts to go the extra mile. Highly appreciated and recommended!

Following a fire at our Head Office, Kingsley ensured all activity required to bring an EST network up in the office occured smootly, from helping with the delivery of IT kit, giving advice and access, and even ensuring he was onsite for the first delivery. Top class service.Thanks, Ewan.

One of the best support person to have around you. No problem in her domain goes unresolved. wish there were more like her.

I would like to nominate Paulina, Kingsley, Kes and Donya.Nothing is ever a problem, they are always willing to help. When our clients arrive in reception they are often very nervous and the "Team" put them at ease.Only last Saturday when I had trouble getting into our office Kingsley came to my rescue! And today Paulina showed us some larger offices and gave us some interesting ideas. In short - lovely people to work with :)

Sam provides an outstanding service every day- right from welcoming you in the morning at reception, to assisting with all our IT needs or any other service issue we are facing, up until the moment we leave and he wishes us a good evening

Dolly is consistently excellent with my clients whether it be over the telephone taking calls or meeting them in person when they come into the office. She is always helpful and professional and can be relied upon without hesitation.