Recent Nominations

I have been working at The Learning Eye for 4 weeks and have discovered that the MWB Service Co-ordinators, in particular, always go that extra mile. I accidentally left my mobile phone in my unlocked office one eveing and panicked, as if stolen it as lots of personal information on it which would be hard to replace. I called my office and the phone was answered by Ms Bryany Dillon of MWB out of hours. Not only did she check that the phone was still in the office, but she took my phone and placed it in a secure place before locking the office, for which I was very grateful

I nominate Emily Lambourne for The WOW! Awards. Emily is so very helpful, always happy to assist and nothing is too much trouble. This morning I was expecting a technical engineer to fix a Laptop, he arrived early and, in my absence, Emily was kind enough to show him into my office where the engineer could carry out the repair. I was particularly grateful as, had he been left waiting, the engineer could have left. This is just one of many examples of Emilys outstanding support. Thanks Emily!

Because they look like they could do with a lift! ;)

Emily is always very welcoming and professional, and informs me promptly of any special deliveries I receive (which is pretty frequently!). Additionally, Emily has recently helped me tremendously by finding out information which will enable me to persuade my landlord to improve the quality of the accommodation I currently rent. She did this under her own initiative, so it was a great surprise when she passed the information one to me.Thanks Emily!

A large parcel arrived for me which was required for work the next day (very early morning). I was contacted by Emily at MWB by phone to confirm that the parcel had arrived at reception. I was unable to get into work until later that evening. Emily arranged for the parcel to be brought to my office so that I would be able to collect it late that night. This attention to detail and keeping me informed was in my opinion above and beyond the call of duty and really proved to be very helpful.

Everything she does, she does with a smile and tries to make sure everything goes smoothly for us. Incredibly hard working but always professional and happy to assist.

Noraha is one of the consistently welcoming faces of Amadeus House. She exemplifies what is expected from a managed Service and is always knowledgeable, helpful and happy to assist.MWB could sit back and not provide the reassuring and friendly assistance that they do so consistently, having secured the Savvis contract. The dont, and by employing people like Noraha they demonstrate a commitment to customer excellence and retention.

I recently had to have spinal surgery and was off of work for 6 weeks. The lovely ladies on reception sent me the most gorgeous balloon bouquet which really cheered me up and brought a little tear to my eye! It was so thoughful. They really are the best reception team EVER! xx

Racheal has been extreamly helpful on many ocassions, she was able to exceed my expectations and needs. she is always able to provide the service in a fast and reliable way.

Amina is able to provide a fast and reliable service through out my experience working with MWB, she is able to provide a fast, reliable, and efficient service at all times when needed. My experience working with Amina and her colleagues is exemplary and would definitely recommend MWB because of this.

Dolly shows consistently high performance in her attitude and work ethic towards clients. She was particularly helpfull in attending to "loss" of an item of equipment in our office recently.

Ernest is the most polite, helful and efficent receptionist I have ever come across in this profession.Always greeted with a smile and such charming manners He is always willing to help solve an issue from little ones to big ones and always without any fuss or reservation. He will always go the extra mile without being asked to do so, if he does not win this I would be surprised he is a credit to his company!

Dolly is a fantastic member of staff here at Baker St and is always ready to help where she can.

Hernando is an excellent member of staff here at Baker St and his approach to his duties are beyond expectation. He recently cleaned the capets in my office and has done an outstanding job.

Our company have only been located in this building for a short period and already, we are delighted with the level of service/support we have received. Emily always goes out of her way to help our business in any way she can, she has a can-do atitude and we appreciate all of her help so far.

Alistair is always there every day to greet everyone with a smile and make you feel welcome and happy when coming into work everyday. He also is very helpful and is always there when theres a problem i cant solve.Overall hes a brilliant and very valued team member on reception and no one in our company can fault him at all.

Very good customer service

For exemplary help above and beyond that which would be expected during the recent transition re MWB web & email chnage of access etc

TO BE COMPLETELY HONEST NOTHING AND I MEAN NOTHING IS EVER TOO MUCH TROUBLE FOR THEM TO HELP YOU IN ANY WAY AND THIS GOES FOR EVERY MEMBER OF THE TEAM FROM OPENING DOORS FOR YOU IF YOU HAVE YOUR HANDS FULL TO CARRYING HEAVY ITEMS IF YOU REQUIRE ASSISTANCE .

We completed our office move today in record quick time. All desks, phones and IT operational in under an hour....fanastic! All due to the planning and assistance provide by Catherine and Michelle.Excellent service all round and worthy of a WoW nomination.Regards

We completed our office move today in record quick time. All desks, phones and IT operational in under an hour....fanastic! All due to the planning and assistance provide by Catherine and Michelle.Excellent service all round and worthy of a WoW nomination.Regards

Catherine and Michelle masterminded our office move today, which couldnt have gone more smoothly. Masquerading as "comms guys" they were up ladders in the comms room, under desks in the office and even completed the service with a cup of tea and biscuits. All the phones and IT connections worked first time and the internet connection is definitely faster. Thanks!

Michelle is a very curtious and extremely helpful member of staff who is eager to please at every given opportunity. Michelle was also a great help when we moved offices, she was on hand to assist until our systems were fully up and running and made our transition run smoothly as possible.Great to see somebody with so much enthusiasm. Seeing Michelles smile in the morning is a great start to the day.

She is very polite and hard-working person and very heplfull

I would like to nominate the Reception Staff and Centre Manager here at MWB Westgate House Level 7.Very helpful charming and polite, nothing is too much trouble if there is a have a problem.

Nothing is too much trouble for Hazel, she is unfailingly polite and cheerful. One of my customers praised Hazel as an excellent representative of my company and told me she was the best receptionist that he had ever spoken to.Thanks Hazel, it is a pleasure to work with you.

For helping the Motor Neurone Disease Association on London Marathon Day 22nd April 2012. Ana and her team consisting of Szilvia Nemeth and Jaime Ospina, were nothing short of brilliant. They helped us set up the venue ready for all of our runners to return and then went that extra mile in helping us greet, cheer, hug and congratulate all of our supporters as they neared the building, making their London Marathon experience even more magical. We are so grateful to Ana and her team and would love for them to receive some form of recognition; they are a credit to your organisation.

Hi Izabela / Rob, I have meant to mention so many times to you what a star you have in Nick. I have been so impressed with his attitude, always cheerful and helpful, he is a real asset to you. Just had to let you know.Kind RegardsYvonne

I use 43 Temple Row on a regular basis and all of the team there are constantly professional and helpful. They go out of their way to make both my experience and the experience of my clients are good one. They are always cheerful and unfailingly polite.

JJ is always smiling, friendly and helpful and never fails to exceed the impeccable efficient service she provides day to day. A truly valuable asset to MWB.

I just wanted to say a big thank you to the whole team at Liverpool Street for looking after us so well on Friday. We found the room to be quiet, comfortable, smart, clean and equipped as we required. The lunch was plentiful and provided a nice variety. Your team was cheerful, polite, quick and responsive to our requests. Thank you for everything and I look forward to working there again

I would like to nominate our in house reception team for doing such a great job and always being so helpful. Special consideration should given to Noraha Ibrahim whom always has a solution to all our problems and never has a bad day. Would like to thank her for always being so cheerful and happy in the work that she provide for us.

Good customer serviceLovely attention to all our bookings and overall requests in the center.

Dolly was very helpful (along with many of her colleagues) during the time I had a broken ankle and had difficulty getting around in the office

For helping the Motor Neurone Disease Association on London Marathon Day 22nd April 2012. Marcia and her team consisting of Thibault Sence, Helene Reymon, Evi Bystrianska and Matt Shaw (MWB Client), were nothing short of brilliant. They helped us set up the venue ready for all of our runners to return and then went that extra mile in helping us greet, cheer, hug and congratulate all of our supporters as they neared the building, making their London Marathon experience even more magical. For the past few years, Marcia has been unbelievable, a truly wonderful human being, for which nothing is too much for her to do to help us. We are so grateful to Marcia and her team and would love for her and her team to receive some form of recognition; she is a credit to your organisation.

I just wanted to say a big thank you to everyone for a great MWB experience. The meeting rooms, which you helped us to prepare, gave just the right impression. As did your hospitality.

i would like to Nominate Sarah for being so very helpful with helping organise my training, also for not being put off by the mountain of emails i sent and for always being so cheery and lovely :)

Chuks always goes the extra mile - is very friendly and nothing is too much trouble. We have recently moved in and he has dealt with all our issues brilliantly. I cant pinpoint any particular experience as since we have come to these premises they have all been excellent. We always have a warm welcome when we arrive in the morning - although these are serviced offices we already feel part of a wider team.

Our company, Synapps, currently leases an office within Exchange House, Milton Keynes and is serviced by MWB Business Exchange.Alistair, the Assistant Centre Manager, was e-mailed by me at 0950 this morning concerning our file cabinet door which had just broken.Within 5 minutes, Alistair was in our office, surveying what was needed to be done. He immediately concluded that the whole cabinet needed replacing, as opposed to just replacing the shutter door.2 minutes later, he had obtained a new cabinet from storage and had swapped it out with the one which was broken.Not only did he insure that the shelves were in exactly the same position, but the cabinet was also clean and ready to use straight away.Our MD was in the office today and does not like any disruption during the working day. Alistair was so quick and efficient, that our MD didnt even notice!Alistair ensured that the whole operation was executed with the minimum of fuss and impact to the office: his pro-active, cheerful attitude was very much appreciated and he thoroughly deserves a WOW award.

Clare assisted with the networking/telephony side of a recent office move for one of our clients. She was extremely helpful and efficient, and I was very impressed at the way she gathered the necessary information and just got on with the job.Given past experience in other facilities (and at Reading) of having to hunt people down to be let into the comms room, and then doing all of the patching myself, it was very refreshing to have someone take the bulk of the grunt work away, leaving me free to concentrate on any technical issues arising.Thank you!

Dolly has been continually supportive for my business through the entire time weve been in MWB - we left the centre 1 month ago to reduce costs. However, Dolly was a massive help to my team and me in organising building access, printing, meeting rooms, and when we closed our biggest deal of 2011 in December, she pulled out all the stops to ensure we had a scanned electronic version to send to our German client within an hour of us getting the paperwork signed.Thanks Dolly!

Wed like to nominate Andrea. We have been delighted with the continuous level of exemplary service that always seems to be accompanied with a smile and a nothing is too much trouble attitude.Heres a just one of our recent experiences that typifies Andreas service ethos: Andrea gladly offered and readily came in to work ridiculously early one morning so we could crack on with our project. Even when we arrived later than scheduled (she must have been seething inside), she was wonderfully helpful and cheerful all day.

I had been working at an office within MWB Trident 1 for just over a week and had found the office staff incredibly welcoming, professional and most of all helpful. Nothing was too much trouble for those little day-to-day requests like supplying some A3 paper, finding a free parking space or local knowledge for lunchtime eateries. But nothing to make me take the time to write and submit a nomination for the WOW awards, until Thursday 4th May. A close colleague of mine had kept his birthday a secret for a week because he didnt like the attention or most likely didnt want his age being highlighted! On finding out that I had missed his birthday there wasnt much I could do because I was in meetings all that day. Whilst walking past Andrea Byrne I mentioned the birthday news and my predicament. Later that afternoon, and to my amazement, Andrea arrived with a birthday card, chocolates wrapped in ribbon, specialty teas which my colleague had shown an interest in and most surprisingly an A4 piece of paper. My colleague was a fanatical Manchester United fan and after the poor derby day result with Manchester City she had found a joke and pictures that made light of this football result. This is the kind of customer service that makes the working day thoroughly enjoyable. Thanks Andrea & team.

Ryan is very helpful and goes out of his way to make sure you are well catered for. If I ever have a problem Ill always ask him as he is always happy to help. Its a pleasure to work with him

Jane & Lee

Jenny took a personal interest in my recent ill health - her smile and encouragement really made my week

Anna went out of her way to help me when a press photographer needed some people to help him compose a shot - service above and beyond the norm. Excellent - thank you Anna

It was Tuesday late afternoon and I had to take a flight to Amsterdam later in the evening - I had a crisis situation where my conference providers did not have an electronic version of the my presentation to over 100 people. I did not have a computer in my office and I did not have a USB to download the presentation and take it with me - I called client services and Anete went out of her way to find a solution for me even though this was close to working out of hours. She gave me her own USB stick with the document and even allowed me to use her company email in order to recieve the electronic document from my New York office. This was a total life saver - alas the conference was a huge success and I can only thank Anete and MWB for providing me with a support that can only be viewed as the highest level of professionalism.

Dear MylesI wanted to say thank you for your hospitality at the Tower last week. Everything was great for us and for the delegates, comfortable and good food / service. MWB staff are very helpful.The visit around the plant rooms was very helpful and the delegates learned a lot. Thank you to the gentleman who showed us round.The delegates gave excellent feedback for the training back to the RICS, so there should be further sessions at the MWB Tower.Please pass on our thanks to everyone.Kind regardsJohn

I ATTENED A MEETING YESTERDAY HELD BY BULLER JEFFRIES AT THE BIRMINGHAM CENTRE AND WAS VERY IMPRESSED WITH THE OVERALL EXPERIENCE. PARTICULARLY THE GREETING FROM THE RECEPTION STAFF JANE AND LEE. THE LOCTION AND VENUE WERE GREAT. THE WHOLE TEAM WERE VERY PROFESSIONAL ESPECIALLY. ANGELA AND MARK WHO SERVED LUNCH. I WILL BE RECOMMENDING WITH VENUE.