Recent Nominations

Noorah is an exemplary receptionist and adds value to my business. I receive excellent feedback from patients about the manner in which they are met and welcomed. Noorah is discrete, professional but above all I appreciate her good humour.

April has on a numbers of occasions and particularyl in this instance exceeded our expetations of managed office services, above our requirments.

Noraha has always been courteous and friendly.

Dear Alex, Big thank you for being such a help with the conference organisation so far. Its always such a pleasure to work with you Alex! Heres to a smooth and sunny Summer. Warm Regards and Many Thanks.

I would like to nominate them for… The special effort that they made to host our event in July. Every detail seemed to be taken care of – reception area, signage, the meeting room and the equipment.Given that this was a meeting for senior people from a wide variety of leading customer service providers, the service standard we expected was very high. MWB exceeded our expectations. Many of our delegates commented on the lovely venue and, in particular, the lovely lunch.Our success at this event was largely down to the smooth running and organisation by MWB. Thank you.

Stacy has provided outstanding support for our company whilst we have had an issue with our printers, she has provided the facilities for us to continue printing though a very busy period and allowed us to solve the problems with our printers without it affecting our business.

On Saturday 30th June 2012, we were running a seminar at 83 Baker Street. We discovered that the air conditioning was not working effectively and that our delegates were becoming uncomfortable. I had Dolly Garzons telephone number and even though it was on a Saturday she picked up and when I explained what was happening she was very sympathetic and said that she will sort it out. She had contacted the Manager Jacob Matthews and then checked back with me to explain what she had done. Jacob turned up, again on his day off, and fixed the problem. Dolly contacted me to make sure that all was resolved. Thank u.

Big thank you to Jacob Matthews. On Saturday 30th June 2012, upon being alerted by Dolly Garzon that the air conditioning was faulty and that we were running a seminar, Jake was incredibly helpful and proactive. He turned up to the premises on his day off and was understanding and calm. Great attitude, proactive and fast. Much appreciated.

On 11 July 2012, I parked in the usual car park on Chiltern street. When I arrived at the office, I realised that I had left my wallet at home and was without any cash or bank cards. No one else was in the office that day. I spoke to Philip Dang about it and as usual he said Ill see what I can do. Within an hour he had cash to lend me to pay for car parking at the end of the day. Great service that was much appreciated. Avy Joseph

I nominate Natasha for a WOW Award because she always goes above and beyond for NTS (Network Technology Solutions UK)She has definately mastered the perfect balance between Professionalism and Camaraderie; anything asked of her is done in a time efficient manner and with a smile.It is evident that Natasha loves the people she works with and is more than willing to help, lend a hand or offer a shoulder.MWB claim that Were not No.1 You are - I instill that Natasha is definately No.1 :)

Michelle provides a warm and friendly welcome and always has a smile on her face. She is an excellent cook and she has transformed the kitchen and its standards. She is a ray of sunshine and makes the lunchtime experience pleasurable.

Its always a pleasure to be greeted on reception by Arran. He is totally unflappable and always ready to help. My recent dismay at not being able to use call forwarding on my phone resulted in Arran printing off a user guide for using the phone and a promise to provide further help if I need it. All this in under a minute. Impressive. Thank you!

Dave has always been reliable and thourough in his work. He always has time to talk and has a fantastic personality. A professional man with time for others.

Performs every task with a smile on his face, goes the extra mile to make sure everything is in order.Perhaps they could use the money theyve made by constantly raising the price of food in the 2 canteens and give him a pay rise??

I nominate Emily for service above and beyond the call of duty, whilst off duty!The face of my iPhone was smashed and O2 wanted to charge me £100 excess and Id be without my phone for up to 2 weeks. Plus it would come back restored to factory settings.On her day off, Emily took my phone into town, got it fixed for a fraction of what O2 wanted to charge, came into the office to drop if off for me on the same day, and wouldnt even accept a small donation towards her troubles. Emily saved me time, hassle, money and the stress of losing/restoring all my iPhone data, which is something I cant even put a cost on. And all on her day off!Wow indeed! Thank you Em!

Dave was excellent with our office move, he was very helpful, went out of his way to make things just right, moving furniture around, making sure we had everything we needed.

Nothing was too much trouble on the day...sensitive kind and professional.WOW....Its rare these days

For thinking outside the box and going the extra mile.

I just wanted to thank you both for the last few weeks as we have had enormous support from your team, in particular Icelma, she was great in dealing with so many people who is now coming to see us for the Olympic games, and I just wanted to put this in writing.

On behalf of myself and my team, I would like to say HUGE THANKS to yourself and your team at MWB Paddington. The last 7 or so months you have been a pleasure to deal with and extremely accommodating in our unusual requests! Your staff are an outstanding example of good customer service! We will certainly be coming back to you in the future should needs permit.

Jenny is polite and always ensures that our needs are catered for in the best possible manner. Whether it be answering our telephone calls promptly, sending our correspondence rapidly or furnishing us with our post, Jenny performs these tasks in a professional way and is always willing help.Jenny has a friendly smile which is always welcoming.Thank you Jenny.

excellence of service

excellence of service

excellence of service

Excellence of service since move to new office.

Excellence of service since move.

Natasha has been extremely helpful with all requests and gone out of her way to make us welcome in our new office.

excellence of service

I would like to nominate the whole team at MWB Paddington as i think they all deserve recognition.We rented space in their facility for approximately 8 months and during that time we received customer service to an exceptional level!I did not come across one member of staff who was not cooperative, polite, friendly and accomodating, which is a really refreshing change in todays society!In particular l would like to mention Tammy and Cristina and the rest of the reception team, who are always smiling and welcoming, making it an absolute pleasure visiting the office.An absolute credit to Rob and the management for building an exceptional team.

Always greeted politely and has been so helpful last couple of weeks with taking care of deliveries and collections on our behalf when the office has been unmanned. He is a valuable member of your staff as he is kind, considerate and helpful.

Chocolates every Friday with a charming smile.

We have been moving our office around a bit in order to accommodate a new member of staff, but as I am on my own I can’t move large bits of furniture without help. Paul has helped me by moving lots of heavy furniture and boxes over the last month – particularly when he moved a smaller cabinet to another office and then repositioned a large heavy cabinet within the office which was above and beyond his duty. He is always cheerful and helpful and has also come up with suggestions on how to maximize the space we have and I really could not have done it without him. I realise this isn’t one particular incident, but it’s also his general attitude since he took over as Assistant Centre Manager which is so great. Nothing is too much trouble, and it is very much appreciated by L-3 Communications.

We recently our fourth year of running Accentures Internship Induction Week, once again at MWB 55 Old Broad Street. We were really happy to have Ruaridh Bulger as our main client liaison this year as well. Ruaridh is an exceptional onsite Manager and Customer Service ambassador for MWB. He has stretched himself beyond the call of duty on every single occasion there was be it providing a PA system at the last moment or rolling up his sleeves and helping set up the event with an independent team from our side. He managed several last minute changes without complaint, handled high level client conversations with ease and has a very effective personal style full of warmth and courtesy. It is rare to find a true gentleman who treats his staff, colleagues, clients and suppliers with the same , high level of respect, dignity and professionalism and I have seen all members of MWB listen to him and follow his leadership without question. I will definitely be looking for more opportunities to work with him and MWB again!

Bradley - I would like to thank you and all your colleagues who ensured our two day event ran smoothly. Everyone was so helpful and accommodating with excellent service throughout the two days. I know all our attendees enjoyed the food provided along with the excellent service from the two ladies on the weds evening.Special thanks to you for your help and patience especially for the many calls from my phone when you didnt know if it was going to be Tommy or me!Sorry we didnt get to see you before we rushed off at the end of today but hope we will be able to use your venue again in the future.Please pass on our thanks to all your colleagues.

Bradley - I want to reiterate the thanks of Denise, your flexibility and willingness was really great and helped our event immensely

My nomination is Andrea Byrne @ MWB South Manchester. This is mainly because of excellent customer service provided ALL year round. MWB are lucky to have Andrea. What did stand out for me was that Andrea came out unprompted and supported us lads @ ONE-ILL when doing the Manchester Marathon back in April 2012 (even considering the terrible weather conditions). This was extremely appreciated as some Family & Friends ducked out due to the weather!

Without a doubt the administration team, including reception at the MWB Maidenhead offices are all super helpful and very pleasant to deal with. However, Hannah goes beyond standard customer service and on one particular day in March kindly got me coffee on a regular basis because I was incapacitated for a day. This despite the fact that I was based on the ground floor and the coffee machine was the next floor up. Trivial I know, but it is not something you would ordinarily demand or expect from a serviced office. malcolm

I usually never comment, but I am this time as Izabella leads a great team here at mwb paddington.

Hi, I would like to put forward a nomination for Andrea Byrne of MWB for going above and beyond the call of duty. In June we had several colleagues up from London to play golf, and we were a set of clubs short. Andrea, on the morning of our game, brought in a set of clubs to save us embarrasment with our colleagues. Typical Andrea, always looking to do that little bit extra!! She is not just the consumate proffesional on the front desk, which we also regard her highly for, but also looks beyond her job role to see how she can help others. Diamond!!

Another great WOW - we had an unexpected Health & Safety concern arise in our office this morning and April was immediately on hand armed with a step ladder - problem solved in minutes! Thanks for the great service.

For being one step ahead of what Im going to ask for (and if they ever are not, for moving at the speed of light to get things sorted). For being ever friendly to my delegates so they feel comfortable For making me feel like one of the team... like I belong there Actually, its all at Oxford St, but these two lead

Ana has been always been wowing us with her extremely big smiles, can-do attitude and artistic talent. The centre is made such an impressive office owing to her small touches. From Valentines Day to Halloween and from Easter to Christmas, the reception area is always wonderfully decorated. And from modifying the ground floor reception to turning the common lounge into a charming and atmospheric room - adored, used and enjoyed by all.....BUT the big WOW came when we stepped into the room were going to move into. We requested a bit of colour but we got a world map on one nicely coloured wall and a beautiful and elegant landscape view with pavilions, willows, birds and trees on the opposite, which not only tie in with our travel services but turn the plain room into a wonderland. Simply awesome! Coming to work will be a treat! Magical!We must also commend on other members of team who also WOW us – Kirk Newton, leader with great personality and people skills, Andre Sbardellotto who always go the extra mile to help sorting out any problems we may have, Jamie Ospina and Andrew who always make sure our daily back ups in the comms room is fulfilled, and the recently joined ladies with their warm big smiles. Also not forgetting bubbly Pilar Reyes who has sadly left. The Strand team shines! THANK YOU!

Whilst visiting a client for 2 weeks I one day found myself needing to contact a new employee back at the office, however before I left I had diverted the phone to my mobile and left no instructions on how to switch it off! Once I realised this, as I reached my voicemail everytime I tried to call through, I decided to give the reception a try to see if they could help. Gemma answered and was more than happy to head down to the office and switch off the call forwarding for me so I could call through to the office, she even stopped to teach my new colleague how to do it himself! Great service.

Charlotte was an invaluable source of help during my internship induction held at Cannon Street 25th-26th June. She stayed after her shift had finished on the previous Friday to allow me to deliver my materials and assess the room layouts for the following week. She also gave me her mobile number to call her if I needed early access on the Monday. On the morning of the induction, my laptop was not compatible with the projector but Charlotte was very quick to provide a solution and allowed me to ask all my presenters to email their presentations to her so she could upload on to the MWB laptop which we were able to utilise for the remainder of the induction. This could have been a big issue affecting the entire 2 day induction but Charlotte helped to resolve it very quickly. Charlotte was always on hand to assist with technical issues, catering requests including specific dietary requirements and general assistance. Her response to any communication I send is almost instant and she was very willing to accommodate any last minute changes. Charlotte ensured that my event was a success and stress free. Thank you!

I would like to nominate Tom for his friendly and happy go lucky attitude. Such a refreshing change for someone to be amicable when assisting me and my buisness.

This team were extremely helpful during what could have been a very stressful office move. They went out of their way to help me plan and co-ordinate the move - from ordering keys to moving heavy furniture, sorting out complicated server room issues and preparing an office plan for me. They could not do enough to help - and handled all requests calmly and with a pleasant and cheerful demeanour and I think that they ought to be recognised as one of the most helpful reception teams I have ever come across! I definitely would have many many more grey hairs if it werent for them! Fantastic client service!

I would like to nominate the team at MK MWB, they are very friendly and efficient, I was waiting for an urgent contract to arrive but I was not in the office when it came in the post, however this was not an issue as one of the members of staff went into my office opened the contract and scanned and e-mailed it over to me, this was a great thing as I was able to continue with my work even though I was not in the office.

Shakeel Sheriff because his helpful on a daily.

Since we moved in Debbie has been fantastic, also very helpful as a first point of contact to people who come to see us in the office.

I suddenly found myself with an unexpected deadline after being let down by a supplier for printing. I approached the reception in the MWB Business exchange to see if they could possibly help me out with my printing requirements and not only were they extremely polite, bubbly and cheerful they put themselves out of their way to help me out. Not only did they print my documents (quite a few handouts for a training day) they also offered to bind them for me to make them look professional. Now of course I am fully aware that I am being charged for this service and rightly so. However, the way I was treated was exceptional and I was made to feel like I was important and valued. Both Andrea Byrne and Natalie Marsom possess excellent customer service skills and they are an absolute pleasure to do business with. (I have written a seperate nomination for Natalie)Thank you both for going that extra mile to help others.