Dr Wijasekera listened carefully and considerately at my sons concerns regarding his medical condition. Immediately responding with an excellent plan of action. My son and I entered the consultation quite down in the dumps and came out of the consultation smiling and laughing. Now that is priceless! :-)

Very kind and caring, listens and supports. This lady is a true star and I can not thank her enough for all she has done for me.

I have been receiving care from the team at the medical infusion suite for 2 years. During this time they have been constantly professional and given me the highest standard of care, whilst still keeping me informed of what has been going on with my condition and ensuring that both I and my consultant(Dr Nagi) have been communicated with. They have ensured that I have been treated with kindness and courtesy and have helped overcome the fact that Dr Nagi's communication is very poor. They have also ensured that whatever difficulties they experience it doesn't impact on patient care. The most recent example was the 28th March. I was at the unit for an infusion. Patience and Carol were the only two members of staff on duty and every chair in the unit had a patient. Carol and Patience dealt with this efficiently and did not stop the constant movement around the unit to assist the patients whenever they needed it and maintained their professionalism and good humour throughout. In a time when the NHS is facing increasing criticism and negative headlines the constant excellence of the whole team in this unit(led ably though they are by Patience). Shines as an example that should be recognised through schemes such as this WOW award scheme.

i feel that shelley should receive this nomination because of her compassion and understanding of her service users she is dedicated to her job which shows through in her work and she will always take time out to get to know each and every service user which i feel this makes shelley the right person for the award

Always ready to help. When time allows has a chat about any worries that as a patient you may have. Puts you at ease.

Excellent help and care given during labour. Nothing too much trouble and even a 1am bath to help feeding with my little man. Lots of support and one to one time during my unplanned extended stay at the birth place. A credit to their profession.

We had the team visiting for 5 days and they were very cheerful and helpful ladies - we cannot thank them enough for their help and attention

Kirsty was very sensitive to Ray and his care. She explained in a positive manner. Well done.

I found sister Grace to be so friendly and kind and she made me feel at ease even though I was very nervous. I am like a lot of people, frightened of hospitals but with Grace she was so reassuring and like I said very kind. That is why she makes me go wow on meeting her for the first time, my husband felt the same about her, god bless her!

Fantastic staff, helpful, caring and compassionate. They went above and beyond for all of us. Thank you.

I had been petrified about having the procedure of a lung biopsy performed on me. Everyone of the staff who dealt with me today were very pleasant and put me at ease. Nothing was too much trouble for them. They were very experienced and cared for my every need even down to the very nice cup of tea that Mila made me in recovery. I was cared for exceptionally wll and would like to thank them all very much from me.

Flo was so good at his job, he kept his eye on me while I was on Pembroke ward from the 17th Jan to 28th Jan and he was such a help with my factor ix injections. He really put my mind at ease when I had any problems and I was really grateful to him for being there and boosting morale on the ward. Thank you.

During my stay on Pembroke ward from 17th Jan to the 28th Jan I could not have been cared for any better by the staff on this ward.It was a wonderful stay. To name but a few who helped me considerably - Michael, Amelia, Anne, Tisha, Sini, Joanne, Mel, pat, Rose and Flo, and Rosie. Thank you for all your hard with me - i wasnt the easiest of patients but i did try and keep up morale on the ward!

I feel I have to do this for this lady as she was so helpful to me on the telephone trying to arrange a cardio respiratory and echo cardiogram both on the same day on 26th Feb. Also her kindness to me on this day while doing my respiratory test. She has the wow factor !

Dr George continues to supported me through my very difficult pregnancy and continues to listen and understand my condition whilst trying every avenue to help get my condition under control. I feel very secure and optimistic about the treatment he gives.

I was in Kingsfisher Ward for a week from 30/1/13 to 5/2/13. There were many staff on both the day shifts and night shifts that showed great skill, professionalism, and care for the patients, and worked well with each other as a team. My situation, and that of the other patients in the same room, seemed to keep the staff busy constantly for the whole week, but they always maintained a calm, professional attitude. Although several of the staff shone even brighter than the rest, Helen was the nurse who always went that extra step to give her time: to listen to someone's morphine-addled ramblings, to reassure that the symptoms WILL ease in time, to help and advise on coping-methods after leaving hospital, to lift the spirits of both the patients and other staff members, and to help us cope until we were in a position to cope for ourselves. Helen was not the only staff member who put more in to their work than was necessary, and more than would have sufficed, but she was the person who made the most difference to me.

Eunice has lead the move to update and re launch the Hospital Passport for adults with a learning disability. The amount of hard work, commitment and enthusiasm from Eunice has been an inspiration. As a result the Passport was launched on Friday 22 March 2013 at Medway Maritime Hospital. As this document is rolled out to all adults with a Learning Disability in the area it should help to improve the treatment they receive in hospital, and indeed across the NHS. This will be a key factor in the hospitals work to improve the health and wellbeing of adults with a learning disability in Medway. Eunice has kept the project a live and been the anchor without whom it would definitely have foundered. A huge thank you Eunice for all you hard work and your patient and cheerful approach. You never get discouraged!

I was advised by my doctor that I needed to be seen in SAU. The first person that attended to me was a staff nurse called Jackie, she explained everything that was going to happen and made me feel very comfortable from the start. I know this is how staff should treat you but most just don't seem to have the time, but she made sure I was aware of the procedures to follow and I felt that she really looked after me. She checked on me regularly and made sure I was ok throughout my time there and dealt with any concerns that I had very professionally. She was very down to earth and I felt that she sympathised with my condition. I did say thank you but on the way out I saw this advertised and thought what a good way to express my satisfaction.

If working elsewhere will get back on the phone ASAP and any questions answered fully and promptly.

I was very nervous about this appointment, but from the moment I walked in the receptionist (Kelly) made me feel at ease plus was very cheerful and made me laugh, this then carried on through the whole process, so except for feeling embarrassed and slight discomfort the experience was made a lot better.

Always has a smile, didn't wait to be asked, volunteered to wash hair, lovely conversation, kind, made me laugh and smile. Made an exceptional difference to my care (although the whole staff were also wow). Gemma obviously is great at her job and relates to older patients -lovely girl.

On Monday 7th January my mum Margaret Hayward was brought into A and E resus extremely poorly. We were told that she didn't have much hope of pulling through and to prepare ourselves for the worst over the following 24 hours. Mum was transferred to ICU where with excellent nursing and care and dedication she amazed all staff and is now doing extremely well. All of the staff on the unit not only were nursing my mum, they all became friends and supported us through a very difficult time. They are all amazing people.

I would like to thank them for the kindness, patience and dedication they have shown to me and my wife, always a smile and tender care.

I was recently at the Medway for a procedure, didn't know my way around then saw a person pushing a trolley whom I thought was a volunteer taking books and teas to wards. The trolley was lit and decorated and I asked this man the way and we had a chat, it turned out that he delivered the post and was an employee. Well he made my day, now if only a few more people were like him. That's the reason I thought I would take the time to give him a wow, and he made me smile and took the anxiety I was feeling away. (December 2012)

On 13th January I had a CT scan booked, I rang spoke to Kelly on the 11th January, I was petrified to have the scan done. In her calm, professional way she convinced me to have the scan done, I said to her I wish she could do it, she rang me back and changed my appointment to when she was on duty, good to her word when I arrived she gave me loads of reassurance, as did everyone on duty, everyone in the CT department. Before I knew it the needle and drug were inserted into my arm, being kept informed throughout. The whole experience has put great faith back onto my mindset, everyone was so very kind, caring and professional, I will never worry again if I ever have to have another CT scan at Medway. Well done and double wow to you all in the CT department, you are all amazing, top marks. Go private, forget it, Go Medway CT department.

The team were exceptionally welcoming to us all, and were very friendly, and always smiling. They took a genuine interest in our emotional welfare, and took time to keep us updated. It would be great for the nurses to get a little more support from cleaning staff to ensure any traces/spots of blood are removed from the floor etc. They are obviously a hard-working team who were always professional and diligent with a good bedside manner.

The nurse mary was workin on 3/3/13 on sunderland. The ward was understaffed. I was in a lot of pain and not one of the easiest patients. Despite this mary looked after me with outstanding quality of care and made sure i was comfortable. Even after doing a 12 hour shift she came back and made sure i had taken my antibiotics. Actually moved me that someone can go above and beyond her duty of care

Pertha is a real credit to housekeeping department she is a real credit to neurology and always work so hard to make our department spotless she also spends her own time volunteering in the unit to help with admin work. Pertha always greets all the patients with a welcome smile or hug and is very welcoming. she makes time at the end of her shift for a chat with patients waiting for clinic appointments and always puts them at ease she is a real credit and deserves a wow award.

Anne Marie is always there whenever we have a problem in Neurology she always takes time to listen to any problems we have and replys to emails very quickly. We had a problem with a patient arriving 30 mins late for a appointment today as they had travelled a long way and the car parking was bad the consultant refused to see the patient and on calling Anne Marie she got involved solving the problem and getting the patient seen straight way. She always has a smile and is a great asset to Neurology.

I'd like to nominate all the staff in Pearl Ward (especially Sharon, Jacqueline, Ann) for all their help looking after my wife Ping Zhang and our daughter Olivia Zhang born on the 23/12/2012 at 09:52. We had to stay on the ward for 7 days after she was born and during this time the staff were incredibly helpful, keeping us informed and assisting with the early days of learning how to fed and care for our daughter. Thanks Robert Grigsby

I was very impressed with the friendly way people spoke to and dealt with me. Also it was very efficient and smooth running. Thank you for making the experience pleasant rather than ordeal.

I just want to say how very pleasant and helpful everyone is in this CT department.

Nathalie was sent to the delivery suite after 48 hours of hard labour and was finding things very difficult, Ola and Simone reassured her and encouraged her until the birth of a beautiful little boy Jude. Many thanks Nathalie, Johnathan, Frankie and Jude x

I could not fault the team for their friendliness, helpfulness, care and consideration. Great team

A hard working person who gave the extra time to ensure the comfort of the patients, with a lovely sense of humour to cheer the patients up when they are otherwise feeling low. She should be rewarded for always being cheerful in what is a very difficult job.

A very reassuring person who accompanied me on tests, gave me the support and strength to get through. With her kind reassuring personality and sense of humour it made the whole experience much more bearable. A wonderful, caring and reassuring person whom is worthy of an award.

Outstanding commitment to nursing, gave extra commitment to reassure patients of any concerns and making patients comfortable. Nothing is too much trouble. A truly outstanding nurse who is an asset to Medway Maritime Hospital and whom should be rewarded for her exceptional care.

Friendly and happy environment.

I would love to nominate Flo as this is the second visit to his ward and I have found him very caring and friendly. No problem was to much for him, and he always has a friendly, smiley disposition. Made my stay a lot easier for me (look after him, you need someone as kind and hardworking as Flo) Thank you.

Nicola was my midwife when I was pregnant, and she was there through all my ups and downs. If it wasn't for Nicola I don't know how I would have coped. She is a person who will go above and beyond for you, she is an asset to the Antenatal at Medway so could you please give her a Wow Award because if anyone deserves it, it is Nicola Johnston. Many thanks.

Both nurses who came to my home explained everything, were professional but very friendly. They are obviously highly dedicated and made what was an unsettling time, having never had major surgery before, a lot easier to deal with than I expected. They both were exemplary!

I recently had to spend some time on Wakely ward and found all the staff so kind, helpful and reassuring. As a first time patient I had no idea what to expect. I would like to make a special mention about Holly and Keira who were on duty when I arrived. They are a real credit to the ward and hospital and will always have my grateful thanks for putting me at ease. Thank you all for your help.

Attended for Interventional procedure, all staff on shift on 20.12.2012 were very friendly, made me feel comfortable and put at ease. Also very informative. Overall a good experience.

Polite, caring, helpful. Answered all my concerns as a very worried daughter patiently. All help possible in place. Everyone on Pembroke 10/10. (E.Cheeseman)

All the staff nominated above are truly exceptional in their care and needs to all patients (no matter what their requirements). Even when the unit is at full capacity they are always smiling, extremely patient and caring. 5* service with added humour. It is a pleasure knowing them!!

All the team were caring and efficient, always smiling, happy and respectful and we were very happy to have them in our home. Enjoyed their company and were sorry to see them go. They make being unwell a lot better to deal with.

I would like to nominate Dot Smith for a WOW award, following my birth debrief/birth options meeting with her on Friday 1st March. I've had difficulty coming to terms with a difficult birth experience many years ago and birth options for the child I am currently pregnant with. Dot took me through my first birth experience hour by hour and set many demons to rest. I feel that I can finally put my issues to bed. She's also given me the courage to face the birth of this child with a fresh outlook and renewed courage. She made an emotional minefield much clearer and I feel that I can now enjoy the rest of my pregnancy. She took lots of time to explain everything to me and help allay my fears. I never felt rushed or pressured into anything and she was very happy to answer the multitide of queries and concerns that I had. I can't thank her enough for the support she's provided me with, telling me that I could contact her again should I need to. She's totally changed my outlook on the birth process for this child and for that I can't thank her enough. Fiona Mongine

I would like to nominate Sister Teresa Towers for a Wow! award. Teresa is a positive role model to staff on the ward. I think that she should be nominated for the award because of small acts of kindness that amaze me. One example, occurred on the 28 February 2013, although Teresa may be busy, such as during afternoon visiting times with multiple discharges, she has time to welcome visitor's on the ward and direct them to where the relevant patient is. Teresa stands out, because others may be inclined to write their notes at the nursing station rather than look up and welcome Visitors. Teresa is very observant and acts quickly, such as on 4 March, when referring a patient to a Doctor if there is a deterioration in the patients condition, such as suspected DVT. Teresa always arrives early and leaves late on her shift, I think that Teresa demonstrates the six values of nursing introduced by Jane Cummings, and takes pride in her work.

My son has liver and kidney disease and Nadine has helped monitor my son's condition when I had no support locally from my GP. Nadine and her team are invaluable for parents in my position where their children are under the care of London hospitals but need essential monitoring frequently and trips to London are not convenient or financially viable. Nadine has the most amazing way with children and my son always enjoyed seeing her. She gave me support emotionally and had some great advice. I felt compelled to write this because I am so grateful for her help at a difficult time in our lives.

I would like to nominate all the day and night staff on McCulloch Ward. They all work very hard, sometimes with only few staff, and they helped me on the road to recovery.