The team were exceptionally welcoming to us all, and were very friendly, and always smiling. They took a genuine interest in our emotional welfare, and took time to keep us updated. It would be great for the nurses to get a little more support from cleaning staff to ensure any traces/spots of blood are removed from the floor etc. They are obviously a hard-working team who were always professional and diligent with a good bedside manner.

The nurse mary was workin on 3/3/13 on sunderland. The ward was understaffed. I was in a lot of pain and not one of the easiest patients. Despite this mary looked after me with outstanding quality of care and made sure i was comfortable. Even after doing a 12 hour shift she came back and made sure i had taken my antibiotics. Actually moved me that someone can go above and beyond her duty of care

Pertha is a real credit to housekeeping department she is a real credit to neurology and always work so hard to make our department spotless she also spends her own time volunteering in the unit to help with admin work. Pertha always greets all the patients with a welcome smile or hug and is very welcoming. she makes time at the end of her shift for a chat with patients waiting for clinic appointments and always puts them at ease she is a real credit and deserves a wow award.

Anne Marie is always there whenever we have a problem in Neurology she always takes time to listen to any problems we have and replys to emails very quickly. We had a problem with a patient arriving 30 mins late for a appointment today as they had travelled a long way and the car parking was bad the consultant refused to see the patient and on calling Anne Marie she got involved solving the problem and getting the patient seen straight way. She always has a smile and is a great asset to Neurology.

I'd like to nominate all the staff in Pearl Ward (especially Sharon, Jacqueline, Ann) for all their help looking after my wife Ping Zhang and our daughter Olivia Zhang born on the 23/12/2012 at 09:52. We had to stay on the ward for 7 days after she was born and during this time the staff were incredibly helpful, keeping us informed and assisting with the early days of learning how to fed and care for our daughter. Thanks Robert Grigsby

I was very impressed with the friendly way people spoke to and dealt with me. Also it was very efficient and smooth running. Thank you for making the experience pleasant rather than ordeal.

I just want to say how very pleasant and helpful everyone is in this CT department.

Nathalie was sent to the delivery suite after 48 hours of hard labour and was finding things very difficult, Ola and Simone reassured her and encouraged her until the birth of a beautiful little boy Jude. Many thanks Nathalie, Johnathan, Frankie and Jude x

I could not fault the team for their friendliness, helpfulness, care and consideration. Great team

A hard working person who gave the extra time to ensure the comfort of the patients, with a lovely sense of humour to cheer the patients up when they are otherwise feeling low. She should be rewarded for always being cheerful in what is a very difficult job.

A very reassuring person who accompanied me on tests, gave me the support and strength to get through. With her kind reassuring personality and sense of humour it made the whole experience much more bearable. A wonderful, caring and reassuring person whom is worthy of an award.

Outstanding commitment to nursing, gave extra commitment to reassure patients of any concerns and making patients comfortable. Nothing is too much trouble. A truly outstanding nurse who is an asset to Medway Maritime Hospital and whom should be rewarded for her exceptional care.

Friendly and happy environment.

I would love to nominate Flo as this is the second visit to his ward and I have found him very caring and friendly. No problem was to much for him, and he always has a friendly, smiley disposition. Made my stay a lot easier for me (look after him, you need someone as kind and hardworking as Flo) Thank you.

Nicola was my midwife when I was pregnant, and she was there through all my ups and downs. If it wasn't for Nicola I don't know how I would have coped. She is a person who will go above and beyond for you, she is an asset to the Antenatal at Medway so could you please give her a Wow Award because if anyone deserves it, it is Nicola Johnston. Many thanks.

Both nurses who came to my home explained everything, were professional but very friendly. They are obviously highly dedicated and made what was an unsettling time, having never had major surgery before, a lot easier to deal with than I expected. They both were exemplary!

I recently had to spend some time on Wakely ward and found all the staff so kind, helpful and reassuring. As a first time patient I had no idea what to expect. I would like to make a special mention about Holly and Keira who were on duty when I arrived. They are a real credit to the ward and hospital and will always have my grateful thanks for putting me at ease. Thank you all for your help.

Attended for Interventional procedure, all staff on shift on 20.12.2012 were very friendly, made me feel comfortable and put at ease. Also very informative. Overall a good experience.

Polite, caring, helpful. Answered all my concerns as a very worried daughter patiently. All help possible in place. Everyone on Pembroke 10/10. (E.Cheeseman)

All the staff nominated above are truly exceptional in their care and needs to all patients (no matter what their requirements). Even when the unit is at full capacity they are always smiling, extremely patient and caring. 5* service with added humour. It is a pleasure knowing them!!

All the team were caring and efficient, always smiling, happy and respectful and we were very happy to have them in our home. Enjoyed their company and were sorry to see them go. They make being unwell a lot better to deal with.

I would like to nominate Dot Smith for a WOW award, following my birth debrief/birth options meeting with her on Friday 1st March. I've had difficulty coming to terms with a difficult birth experience many years ago and birth options for the child I am currently pregnant with. Dot took me through my first birth experience hour by hour and set many demons to rest. I feel that I can finally put my issues to bed. She's also given me the courage to face the birth of this child with a fresh outlook and renewed courage. She made an emotional minefield much clearer and I feel that I can now enjoy the rest of my pregnancy. She took lots of time to explain everything to me and help allay my fears. I never felt rushed or pressured into anything and she was very happy to answer the multitide of queries and concerns that I had. I can't thank her enough for the support she's provided me with, telling me that I could contact her again should I need to. She's totally changed my outlook on the birth process for this child and for that I can't thank her enough. Fiona Mongine

I would like to nominate Sister Teresa Towers for a Wow! award. Teresa is a positive role model to staff on the ward. I think that she should be nominated for the award because of small acts of kindness that amaze me. One example, occurred on the 28 February 2013, although Teresa may be busy, such as during afternoon visiting times with multiple discharges, she has time to welcome visitor's on the ward and direct them to where the relevant patient is. Teresa stands out, because others may be inclined to write their notes at the nursing station rather than look up and welcome Visitors. Teresa is very observant and acts quickly, such as on 4 March, when referring a patient to a Doctor if there is a deterioration in the patients condition, such as suspected DVT. Teresa always arrives early and leaves late on her shift, I think that Teresa demonstrates the six values of nursing introduced by Jane Cummings, and takes pride in her work.

My son has liver and kidney disease and Nadine has helped monitor my son's condition when I had no support locally from my GP. Nadine and her team are invaluable for parents in my position where their children are under the care of London hospitals but need essential monitoring frequently and trips to London are not convenient or financially viable. Nadine has the most amazing way with children and my son always enjoyed seeing her. She gave me support emotionally and had some great advice. I felt compelled to write this because I am so grateful for her help at a difficult time in our lives.

I would like to nominate all the day and night staff on McCulloch Ward. They all work very hard, sometimes with only few staff, and they helped me on the road to recovery.