I would like to nominate Sharon for both her professionalism and personal care towards myself and my baby Nyla. Since arriving on Pearl ward, I was emotionally distressed and in a lot of pain, Sharon went out of her way to settle me into the ward and physically supported me and my baby by showing how to change the baby’s nappy which I had not done before. Sharon also gave me advice on how to control the blood loss after my long and stressful labour. Sharon assured me that everything I was going through was natural and not to worry. Sharon was always willing to help with my issues I had or questions. Sharon is a genuine passion and patient for the people she comes into contact with. Since then, I have been confident and independent thanks to Sharon’s encouragement and belief in me.

Although extremely busy, the whole team goes to great lengths to reassure, explain medication thoroughly, I feel they are ‘All very dedicated to this unit. It is very well run and the staff are always “always on call” to us patients. I have had good hospital visits for different operations, but this unit does deserve a BIG WOW! It is very impressive and outstanding, so thank you all, for your support and care.

I found Amanda the most caring nurse we ever come across. Anything I’ve asked her to do it has never been too much trouble. Kind, caring and friendly.

Very kind, very caring and always most helpful.

For treatment received while I was under their care.

I had occasion on 21 February 2013 and 7 March 2013 for two infusions and I was impressed by the level of professionalism on display, coupled with genuine consideration for the well-being of the patient being to the fore. This shows how front line staff are able to provide a “first class” service to the patient when given the means and not interfered with by over-bearing bureau occupy It is my view that the infusion is as good as it is solely due to the staff. All of them staff deserve the top WOW award in my view.

I wish to nominate all the nurses and staff of Keats for the wonderful care, dedication, compassion and love shown towards my son Andrew Baylam during the 9 weeks he spent in the ward. At times he was extremely ill with a brain tumour. They gave him wonderful care to make his life everyday as comfortable as possible. With speech difficulties and paralysed down one side they went out of their way to make his stay as pleasant as possible and to get him to smile. So thank you Keats you were just fantastic

I was a 100% satisfied with the treatment I had, all the team made me feel at ease and kept me informed what was going on all the time. I would like to say thank you to the whole team.

Chris has looked after my mum beyond and above his care and duty. He is a sensitive caring man, who always had time to listen and be a comfort. He shows dignity and respect for his patients, even when he is just so busy. When my mum died, he gave us respect and sympathy and showed great compassion. This I believe is the qualities of a good nurse. I just wish all nurses could see his good practice!

Just brilliant, kind helpfull and reassuring. Helped with any questions I had.

These two ladies have been absolutely brilliant, they have helped me with getting used to my stoma. After four days of my pouch leaking I made a call to the nurses who called me back very quickly, Caroline rang and she came out to see that afternoon with a different style pouch which I have been using for 2 weeks now with no problems, she even rang the suppliers to order these new pouches. Once a again i would like to say how brilliant they are.

11/03/2013 I have been admitted 3 times in 3 weeks for bowel obstructions due to bowel adhesions. I have had to have laparoscopic keyhole surgery to remove the adhesions. The pre op and post op treatment I have received has been outstanding. All the staff have made me say ‘wow’ due to their first class professionalism and knowledge, but not only that, their kindness, compassion, friendliness and skills has helped me with my physical and mental health recovery. I have had close family members pass away during my staff in hospital and the staff have been brilliant in supporting me emotionally. A previous error in surgery had made me terrified of more surgery, but this team and their brilliance has restored my faith. Thank you so much.

Dr Tai’s very caring and compassionate care, whilst I was suffering from a heart complaint after being sent to Hospital by my GP, was excellent. His kindness was so helpful in what was a frightening time. His entire treatment was carried out calmly and explanations ongoing all the time. I would like to nominate Dr Tai.

11/03/2013 I have been admitted 3 times in 3 weeks for bowel obstructions due to bowel adhesions resulting in keyhole laparoscopic surgery performed by Mr Hrik Wegstapel. Due to a previous bad surgery experience, I was terrified, but Mr Wegstapel and his team of Liam, Nabil and Sevi all made me feel a lot more relaxed, calm and in safe hands. The surgery went very well and my recovery is progressing well too. Mr Wegstapel and his team have been outstanding in their skill and professionalism and have made an awful time much more bearable. Their care and support has aided both my emotional / mental and physical health. Their outstanding commitment to their patients has made me and my family say ‘WoW’ – a really first class service. Thank you so much.

Sarah kept the ward really tidy, she was very kind and helpful. She walked me through my care and when I was upset she got a midwife to answer my questions.

I had to attend the Medway Hospital on Friday 1st March at 4:20pm for a urgent CT Angiogram Aortic Arch aid Carotiols. Unknown to the team within the CT Department I was due to be admitted to Hurstwood Park Hospital in Sussex for my cerebral ancurysm, which meant that the timescale of 2 weeks for the results of the CT angiogram to be reported, would have been of no use to anyone at Hurstwood Park, even though it was vital that this particular angiogram was carried out, because it was crucial informing part of the neuro team’s treatment / management care. The team that I saw this particularly day were simply amazing, nothing was too much trouble and to eleviate my fears, they stated that they would do everything in their powers to get the report concluded and uploaded on the electronic system, thus enabling Hurstwood Park to view the details, which I arrived in Hospital. The team in the CT Department bent over backwards and managed to get the report finalised and completed for first thing on the Monday morning i.e.; 4th March 2013. Words failed me, absolutely incredible, especially as such a worrying time for me and my family. I am suffering with an abdominal aorta aneurysm, Heart attack and 7 stents, empty sella syndrome of the pituitary gland and severe hormone imbalance an now a cerebral ancurysm, a massive scare for me! Without a doubt, the CT Dept deserve the WOW awards, they were simply incredible. Their care and support was absolutely impeccable. Well done team.

Hardly any waiting time, understanding, kindness, explanation at every new experience plus full explanation as possible as I’m blind he made me confident, this is more I could wish for.

Well, what can I say? The second I walked in the door I was treated with utmost. The staff were one in a million. Before, during and after my opp. For the first time in my life I loved the hospital. If I had to give them a percentage % out of 100%. The whole team were “great” super and wonderful. That is a Big WOW! From me to them. Loved them all and hope they will always be respected for the time and effort they gave me. Well done to all the team xxx

I came as an emergency admission from Medoc. Helen was on duty on 23rd January 2013 and her shift finished at 8. Helen was covering the men’s bit, but processed me. Helen was kind, helpful and made me feel safe. She told me exactly what was happening, stayed with me even when I went into the women’s side and made my first visit to this hospital a more positive experience. Helen was everything a sick person needed. Helen clearly cares deeply about what she does and her patients. Helen came to see me before going off duty and held my hand telling me she would see me tomorrow. Helen was just brilliant.

Not long before Christmas, I lost my husband; he died in a tragic accident. He was my carer and did everything for me. I have rheumatoid arthritis also lymphoedema. I went into shock, and had to have treatment for the trauma. Pauline helped me and spent ages talking to me while treating me as it damaged my neck and my voice box and shoulders. Her patience and care was outstanding. I belong to the RA Physio group, and she works with us lots of the group loves Pauline for her interest in her work and her care for all. I find it very hard as we were married over 50 years, we loved each other very much. Pauline is still helping me. She deserves a WOW award, and it is obvious she loves her job.

Always cheerful, always willing to help whatever the problem, makes time for the patients to chat with her even when she’s very busy. One day she ‘ran’ bay D when an agency nurse was, in my view, under pressure.

I am 90 years old. I have heart trouble. I went to A & E at Medway Maritime Hospital on Friday 22 February 2013 suffering from Angina. I was treated quickly and efficiently and then taken to the Bronte assessment unit where my symptoms were successfully treated. On the Saturday or Sunday I was transferred to Nelson Ward for recovery and I was discharged on Friday 1ST March 2013. I have to say I was genuinely amazed at the high quality of care and compassion with which I and all other patients in the ward were treated by all the nursing staff and the catering staff. No task was too small for the staff to deal with in a very professional manner. I was also amazed at the care provided to Patients who were completely disorientated or uncooperating. In my view the staff in nelson ward show an exceptionally professional approach. They are a great credit to the hospital.

Jess has shown me such kindness, attention to my needs, even though she was “rushed off her feet” she made me feel that I can ask her for any help I may need. Jess has shown me kindness, attention which made me feel, she was there for me even though she was busy with other patients.

All staff on Wakeley ward looked after my mum, they were very helpful and friendly, always their when I needed them. I would like to thank them so much.

The wonderful care and attention the whole team gave you, you are never left feeling anything other than an important individual.