During my stay on Pembroke ward from 17th Jan to the 28th Jan I could not have been cared for any better by the staff on this ward.It was a wonderful stay. To name but a few who helped me considerably - Michael, Amelia, Anne, Tisha, Sini, Joanne, Mel, pat, Rose and Flo, and Rosie. Thank you for all your hard with me - i wasnt the easiest of patients but i did try and keep up morale on the ward!

I feel I have to do this for this lady as she was so helpful to me on the telephone trying to arrange a cardio respiratory and echo cardiogram both on the same day on 26th Feb. Also her kindness to me on this day while doing my respiratory test. She has the wow factor !

Dr George continues to supported me through my very difficult pregnancy and continues to listen and understand my condition whilst trying every avenue to help get my condition under control. I feel very secure and optimistic about the treatment he gives.

I was in Kingsfisher Ward for a week from 30/1/13 to 5/2/13. There were many staff on both the day shifts and night shifts that showed great skill, professionalism, and care for the patients, and worked well with each other as a team. My situation, and that of the other patients in the same room, seemed to keep the staff busy constantly for the whole week, but they always maintained a calm, professional attitude. Although several of the staff shone even brighter than the rest, Helen was the nurse who always went that extra step to give her time: to listen to someone's morphine-addled ramblings, to reassure that the symptoms WILL ease in time, to help and advise on coping-methods after leaving hospital, to lift the spirits of both the patients and other staff members, and to help us cope until we were in a position to cope for ourselves. Helen was not the only staff member who put more in to their work than was necessary, and more than would have sufficed, but she was the person who made the most difference to me.

Eunice has lead the move to update and re launch the Hospital Passport for adults with a learning disability. The amount of hard work, commitment and enthusiasm from Eunice has been an inspiration. As a result the Passport was launched on Friday 22 March 2013 at Medway Maritime Hospital. As this document is rolled out to all adults with a Learning Disability in the area it should help to improve the treatment they receive in hospital, and indeed across the NHS. This will be a key factor in the hospitals work to improve the health and wellbeing of adults with a learning disability in Medway. Eunice has kept the project a live and been the anchor without whom it would definitely have foundered. A huge thank you Eunice for all you hard work and your patient and cheerful approach. You never get discouraged!

I was advised by my doctor that I needed to be seen in SAU. The first person that attended to me was a staff nurse called Jackie, she explained everything that was going to happen and made me feel very comfortable from the start. I know this is how staff should treat you but most just don't seem to have the time, but she made sure I was aware of the procedures to follow and I felt that she really looked after me. She checked on me regularly and made sure I was ok throughout my time there and dealt with any concerns that I had very professionally. She was very down to earth and I felt that she sympathised with my condition. I did say thank you but on the way out I saw this advertised and thought what a good way to express my satisfaction.

If working elsewhere will get back on the phone ASAP and any questions answered fully and promptly.

I was very nervous about this appointment, but from the moment I walked in the receptionist (Kelly) made me feel at ease plus was very cheerful and made me laugh, this then carried on through the whole process, so except for feeling embarrassed and slight discomfort the experience was made a lot better.

Always has a smile, didn't wait to be asked, volunteered to wash hair, lovely conversation, kind, made me laugh and smile. Made an exceptional difference to my care (although the whole staff were also wow). Gemma obviously is great at her job and relates to older patients -lovely girl.

On Monday 7th January my mum Margaret Hayward was brought into A and E resus extremely poorly. We were told that she didn't have much hope of pulling through and to prepare ourselves for the worst over the following 24 hours. Mum was transferred to ICU where with excellent nursing and care and dedication she amazed all staff and is now doing extremely well. All of the staff on the unit not only were nursing my mum, they all became friends and supported us through a very difficult time. They are all amazing people.

I would like to thank them for the kindness, patience and dedication they have shown to me and my wife, always a smile and tender care.

I was recently at the Medway for a procedure, didn't know my way around then saw a person pushing a trolley whom I thought was a volunteer taking books and teas to wards. The trolley was lit and decorated and I asked this man the way and we had a chat, it turned out that he delivered the post and was an employee. Well he made my day, now if only a few more people were like him. That's the reason I thought I would take the time to give him a wow, and he made me smile and took the anxiety I was feeling away. (December 2012)

On 13th January I had a CT scan booked, I rang spoke to Kelly on the 11th January, I was petrified to have the scan done. In her calm, professional way she convinced me to have the scan done, I said to her I wish she could do it, she rang me back and changed my appointment to when she was on duty, good to her word when I arrived she gave me loads of reassurance, as did everyone on duty, everyone in the CT department. Before I knew it the needle and drug were inserted into my arm, being kept informed throughout. The whole experience has put great faith back onto my mindset, everyone was so very kind, caring and professional, I will never worry again if I ever have to have another CT scan at Medway. Well done and double wow to you all in the CT department, you are all amazing, top marks. Go private, forget it, Go Medway CT department.

The team were exceptionally welcoming to us all, and were very friendly, and always smiling. They took a genuine interest in our emotional welfare, and took time to keep us updated. It would be great for the nurses to get a little more support from cleaning staff to ensure any traces/spots of blood are removed from the floor etc. They are obviously a hard-working team who were always professional and diligent with a good bedside manner.

The nurse mary was workin on 3/3/13 on sunderland. The ward was understaffed. I was in a lot of pain and not one of the easiest patients. Despite this mary looked after me with outstanding quality of care and made sure i was comfortable. Even after doing a 12 hour shift she came back and made sure i had taken my antibiotics. Actually moved me that someone can go above and beyond her duty of care

Pertha is a real credit to housekeeping department she is a real credit to neurology and always work so hard to make our department spotless she also spends her own time volunteering in the unit to help with admin work. Pertha always greets all the patients with a welcome smile or hug and is very welcoming. she makes time at the end of her shift for a chat with patients waiting for clinic appointments and always puts them at ease she is a real credit and deserves a wow award.

Anne Marie is always there whenever we have a problem in Neurology she always takes time to listen to any problems we have and replys to emails very quickly. We had a problem with a patient arriving 30 mins late for a appointment today as they had travelled a long way and the car parking was bad the consultant refused to see the patient and on calling Anne Marie she got involved solving the problem and getting the patient seen straight way. She always has a smile and is a great asset to Neurology.

I'd like to nominate all the staff in Pearl Ward (especially Sharon, Jacqueline, Ann) for all their help looking after my wife Ping Zhang and our daughter Olivia Zhang born on the 23/12/2012 at 09:52. We had to stay on the ward for 7 days after she was born and during this time the staff were incredibly helpful, keeping us informed and assisting with the early days of learning how to fed and care for our daughter. Thanks Robert Grigsby

I was very impressed with the friendly way people spoke to and dealt with me. Also it was very efficient and smooth running. Thank you for making the experience pleasant rather than ordeal.

I just want to say how very pleasant and helpful everyone is in this CT department.

Nathalie was sent to the delivery suite after 48 hours of hard labour and was finding things very difficult, Ola and Simone reassured her and encouraged her until the birth of a beautiful little boy Jude. Many thanks Nathalie, Johnathan, Frankie and Jude x

I could not fault the team for their friendliness, helpfulness, care and consideration. Great team

A hard working person who gave the extra time to ensure the comfort of the patients, with a lovely sense of humour to cheer the patients up when they are otherwise feeling low. She should be rewarded for always being cheerful in what is a very difficult job.

A very reassuring person who accompanied me on tests, gave me the support and strength to get through. With her kind reassuring personality and sense of humour it made the whole experience much more bearable. A wonderful, caring and reassuring person whom is worthy of an award.

Outstanding commitment to nursing, gave extra commitment to reassure patients of any concerns and making patients comfortable. Nothing is too much trouble. A truly outstanding nurse who is an asset to Medway Maritime Hospital and whom should be rewarded for her exceptional care.