I wish to nominate all the nurses and staff of Keats for the wonderful care, dedication, compassion and love shown towards my son Andrew Baylam during the 9 weeks he spent in the ward. At times he was extremely ill with a brain tumour. They gave him wonderful care to make his life everyday as comfortable as possible. With speech difficulties and paralysed down one side they went out of their way to make his stay as pleasant as possible and to get him to smile. So thank you Keats you were just fantastic

I was a 100% satisfied with the treatment I had, all the team made me feel at ease and kept me informed what was going on all the time. I would like to say thank you to the whole team.

Chris has looked after my mum beyond and above his care and duty. He is a sensitive caring man, who always had time to listen and be a comfort. He shows dignity and respect for his patients, even when he is just so busy. When my mum died, he gave us respect and sympathy and showed great compassion. This I believe is the qualities of a good nurse. I just wish all nurses could see his good practice!

Just brilliant, kind helpfull and reassuring. Helped with any questions I had.

These two ladies have been absolutely brilliant, they have helped me with getting used to my stoma. After four days of my pouch leaking I made a call to the nurses who called me back very quickly, Caroline rang and she came out to see that afternoon with a different style pouch which I have been using for 2 weeks now with no problems, she even rang the suppliers to order these new pouches. Once a again i would like to say how brilliant they are.

11/03/2013 I have been admitted 3 times in 3 weeks for bowel obstructions due to bowel adhesions. I have had to have laparoscopic keyhole surgery to remove the adhesions. The pre op and post op treatment I have received has been outstanding. All the staff have made me say ‘wow’ due to their first class professionalism and knowledge, but not only that, their kindness, compassion, friendliness and skills has helped me with my physical and mental health recovery. I have had close family members pass away during my staff in hospital and the staff have been brilliant in supporting me emotionally. A previous error in surgery had made me terrified of more surgery, but this team and their brilliance has restored my faith. Thank you so much.

Dr Tai’s very caring and compassionate care, whilst I was suffering from a heart complaint after being sent to Hospital by my GP, was excellent. His kindness was so helpful in what was a frightening time. His entire treatment was carried out calmly and explanations ongoing all the time. I would like to nominate Dr Tai.

11/03/2013 I have been admitted 3 times in 3 weeks for bowel obstructions due to bowel adhesions resulting in keyhole laparoscopic surgery performed by Mr Hrik Wegstapel. Due to a previous bad surgery experience, I was terrified, but Mr Wegstapel and his team of Liam, Nabil and Sevi all made me feel a lot more relaxed, calm and in safe hands. The surgery went very well and my recovery is progressing well too. Mr Wegstapel and his team have been outstanding in their skill and professionalism and have made an awful time much more bearable. Their care and support has aided both my emotional / mental and physical health. Their outstanding commitment to their patients has made me and my family say ‘WoW’ – a really first class service. Thank you so much.

Sarah kept the ward really tidy, she was very kind and helpful. She walked me through my care and when I was upset she got a midwife to answer my questions.

I had to attend the Medway Hospital on Friday 1st March at 4:20pm for a urgent CT Angiogram Aortic Arch aid Carotiols. Unknown to the team within the CT Department I was due to be admitted to Hurstwood Park Hospital in Sussex for my cerebral ancurysm, which meant that the timescale of 2 weeks for the results of the CT angiogram to be reported, would have been of no use to anyone at Hurstwood Park, even though it was vital that this particular angiogram was carried out, because it was crucial informing part of the neuro team’s treatment / management care. The team that I saw this particularly day were simply amazing, nothing was too much trouble and to eleviate my fears, they stated that they would do everything in their powers to get the report concluded and uploaded on the electronic system, thus enabling Hurstwood Park to view the details, which I arrived in Hospital. The team in the CT Department bent over backwards and managed to get the report finalised and completed for first thing on the Monday morning i.e.; 4th March 2013. Words failed me, absolutely incredible, especially as such a worrying time for me and my family. I am suffering with an abdominal aorta aneurysm, Heart attack and 7 stents, empty sella syndrome of the pituitary gland and severe hormone imbalance an now a cerebral ancurysm, a massive scare for me! Without a doubt, the CT Dept deserve the WOW awards, they were simply incredible. Their care and support was absolutely impeccable. Well done team.