Both nurses who came to my home explained everything, were professional but very friendly. They are obviously highly dedicated and made what was an unsettling time, having never had major surgery before, a lot easier to deal with than I expected. They both were exemplary!

I recently had to spend some time on Wakely ward and found all the staff so kind, helpful and reassuring. As a first time patient I had no idea what to expect. I would like to make a special mention about Holly and Keira who were on duty when I arrived. They are a real credit to the ward and hospital and will always have my grateful thanks for putting me at ease. Thank you all for your help.

Attended for Interventional procedure, all staff on shift on 20.12.2012 were very friendly, made me feel comfortable and put at ease. Also very informative. Overall a good experience.

Polite, caring, helpful. Answered all my concerns as a very worried daughter patiently. All help possible in place. Everyone on Pembroke 10/10. (E.Cheeseman)

All the staff nominated above are truly exceptional in their care and needs to all patients (no matter what their requirements). Even when the unit is at full capacity they are always smiling, extremely patient and caring. 5* service with added humour. It is a pleasure knowing them!!

All the team were caring and efficient, always smiling, happy and respectful and we were very happy to have them in our home. Enjoyed their company and were sorry to see them go. They make being unwell a lot better to deal with.

I would like to nominate Dot Smith for a WOW award, following my birth debrief/birth options meeting with her on Friday 1st March. I've had difficulty coming to terms with a difficult birth experience many years ago and birth options for the child I am currently pregnant with. Dot took me through my first birth experience hour by hour and set many demons to rest. I feel that I can finally put my issues to bed. She's also given me the courage to face the birth of this child with a fresh outlook and renewed courage. She made an emotional minefield much clearer and I feel that I can now enjoy the rest of my pregnancy. She took lots of time to explain everything to me and help allay my fears. I never felt rushed or pressured into anything and she was very happy to answer the multitide of queries and concerns that I had. I can't thank her enough for the support she's provided me with, telling me that I could contact her again should I need to. She's totally changed my outlook on the birth process for this child and for that I can't thank her enough. Fiona Mongine

I would like to nominate Sister Teresa Towers for a Wow! award. Teresa is a positive role model to staff on the ward. I think that she should be nominated for the award because of small acts of kindness that amaze me. One example, occurred on the 28 February 2013, although Teresa may be busy, such as during afternoon visiting times with multiple discharges, she has time to welcome visitor's on the ward and direct them to where the relevant patient is. Teresa stands out, because others may be inclined to write their notes at the nursing station rather than look up and welcome Visitors. Teresa is very observant and acts quickly, such as on 4 March, when referring a patient to a Doctor if there is a deterioration in the patients condition, such as suspected DVT. Teresa always arrives early and leaves late on her shift, I think that Teresa demonstrates the six values of nursing introduced by Jane Cummings, and takes pride in her work.

My son has liver and kidney disease and Nadine has helped monitor my son's condition when I had no support locally from my GP. Nadine and her team are invaluable for parents in my position where their children are under the care of London hospitals but need essential monitoring frequently and trips to London are not convenient or financially viable. Nadine has the most amazing way with children and my son always enjoyed seeing her. She gave me support emotionally and had some great advice. I felt compelled to write this because I am so grateful for her help at a difficult time in our lives.

I would like to nominate all the day and night staff on McCulloch Ward. They all work very hard, sometimes with only few staff, and they helped me on the road to recovery.