Always has a smile, didn't wait to be asked, volunteered to wash hair, lovely conversation, kind, made me laugh and smile. Made an exceptional difference to my care (although the whole staff were also wow). Gemma obviously is great at her job and relates to older patients -lovely girl.

On Monday 7th January my mum Margaret Hayward was brought into A and E resus extremely poorly. We were told that she didn't have much hope of pulling through and to prepare ourselves for the worst over the following 24 hours. Mum was transferred to ICU where with excellent nursing and care and dedication she amazed all staff and is now doing extremely well. All of the staff on the unit not only were nursing my mum, they all became friends and supported us through a very difficult time. They are all amazing people.

I would like to thank them for the kindness, patience and dedication they have shown to me and my wife, always a smile and tender care.

I was recently at the Medway for a procedure, didn't know my way around then saw a person pushing a trolley whom I thought was a volunteer taking books and teas to wards. The trolley was lit and decorated and I asked this man the way and we had a chat, it turned out that he delivered the post and was an employee. Well he made my day, now if only a few more people were like him. That's the reason I thought I would take the time to give him a wow, and he made me smile and took the anxiety I was feeling away. (December 2012)

On 13th January I had a CT scan booked, I rang spoke to Kelly on the 11th January, I was petrified to have the scan done. In her calm, professional way she convinced me to have the scan done, I said to her I wish she could do it, she rang me back and changed my appointment to when she was on duty, good to her word when I arrived she gave me loads of reassurance, as did everyone on duty, everyone in the CT department. Before I knew it the needle and drug were inserted into my arm, being kept informed throughout. The whole experience has put great faith back onto my mindset, everyone was so very kind, caring and professional, I will never worry again if I ever have to have another CT scan at Medway. Well done and double wow to you all in the CT department, you are all amazing, top marks. Go private, forget it, Go Medway CT department.

The team were exceptionally welcoming to us all, and were very friendly, and always smiling. They took a genuine interest in our emotional welfare, and took time to keep us updated. It would be great for the nurses to get a little more support from cleaning staff to ensure any traces/spots of blood are removed from the floor etc. They are obviously a hard-working team who were always professional and diligent with a good bedside manner.

The nurse mary was workin on 3/3/13 on sunderland. The ward was understaffed. I was in a lot of pain and not one of the easiest patients. Despite this mary looked after me with outstanding quality of care and made sure i was comfortable. Even after doing a 12 hour shift she came back and made sure i had taken my antibiotics. Actually moved me that someone can go above and beyond her duty of care

Pertha is a real credit to housekeeping department she is a real credit to neurology and always work so hard to make our department spotless she also spends her own time volunteering in the unit to help with admin work. Pertha always greets all the patients with a welcome smile or hug and is very welcoming. she makes time at the end of her shift for a chat with patients waiting for clinic appointments and always puts them at ease she is a real credit and deserves a wow award.

Anne Marie is always there whenever we have a problem in Neurology she always takes time to listen to any problems we have and replys to emails very quickly. We had a problem with a patient arriving 30 mins late for a appointment today as they had travelled a long way and the car parking was bad the consultant refused to see the patient and on calling Anne Marie she got involved solving the problem and getting the patient seen straight way. She always has a smile and is a great asset to Neurology.

I'd like to nominate all the staff in Pearl Ward (especially Sharon, Jacqueline, Ann) for all their help looking after my wife Ping Zhang and our daughter Olivia Zhang born on the 23/12/2012 at 09:52. We had to stay on the ward for 7 days after she was born and during this time the staff were incredibly helpful, keeping us informed and assisting with the early days of learning how to fed and care for our daughter. Thanks Robert Grigsby