Joe is a very very nice man. He is approachable, friendly and dedicated to his team. Joe has given us much advise over the past few years while working at Falaise and at Bexhill Leisure Centre. Joe encorouges us to try new equipment and progress our training each time we see him. Recently Joe took the time to explain how a new exercise would help us and adapted it to take into account previous injuries. Joe always speaks, even when he is training himself in his own time, nothings is too much trouble - that is rare these days! We believe Joe is an asset to the company and we hope he is rewarded for all is efforts, not just towards us, but to all members he supports. Well done Joe, your a star!!

IAPS Swimming Finals involving nearly 900 swimmers and over 2000 spectators. Set up started at 10.00 pm and left the centre at 11.30pm. Started again at 07.00 next day and finished at 8.30pm. Nothing was to hard, difficult or anything else for the team at K2. From tables, chairs, bottles of water needed all over the place. They just got on and did it quietly and efficiently. I was in awe and more than appreciative. Thanks you made what could be a hellish experience a complete breeze.

I would like to nominate Sue because every contact I have with her is nothing but a pleasure and having spent 12 years in customer service and seeing the standard of service provided in general in the market it is easy to spot someone that is exceptional and Sue is. Having recently had difficulty running my club which has been running for 6 years she has been a great support in trying to find solutions to not just keep it running but also help it's growth and even though I still need to close down due to health reasons she has made it a great experience and I will have no hesitation about contacting her when I am able to return. She has been brilliant and is more than deserved of recognition.

I have had personal training with Matt for a few months and have attended his Saturday morning running group, as well as his new group which just started up a few weeks ago on a Monday evening. His commitment to running and PT is fantastic and keeps motivational levels high, not only for me but the entire running community he has developed. I have now lost over a stone and wish to continue my gradual weight loss and keep it off. Running used to be a burden but now I love it, thanks to Matt!!

I wanted to say a big well done to Michael who works in the café. Michael dealt with a very difficult and demanding customer in a very calm and polite manner.

Karen really quickly responded to an e-mail that I sent requesting records for my childrens' attendance at the Triangle's holiday club as I had been asked to provide proof of my costs for a random HMRC audit. I sent an e-mail on the morning of Monday 20th May at around 9.30 and by 15.40 Karen had found the records and printed out receipts for me to collect from the front desk that evening. I really appreciate the speed of her response as I can't keep the tax man waiting. Thanks to Karen

i run a regular booking 6 a side lge at k2 every thursday and thankfully from time to time i have to avail myself of using their first aiders.the other thurs we had a really bad clash of heads and the worst nose bleed ihave seen-dan stoner arrived at pitchside and took calm and full control of the situation-the player was feeling faint and very shakyand the blood wouldnt stop-dan sorted out the mess put the player at ease and was a credit to your staff-i didnt fancy having to sort out the blood-both the player and myself commend him for his attitude,and knowledge of what he was doing

I went to bexhill leisure pool for my grandaughters birthday party on sunday the 12th of may. It was a really enjoyable day and i felt that richard especially needed a mention as he went the extra mile for all of the children invited. Abig thank you and much appreciation needs to be given to him Iris x

We held a Badminton England play off match on 21st April 2013 at the Dolphin. We had 20 matches to play in a limited time. The help Matt gave us was pivotal in the smooth running of the event. He swept the courts, moved furniture and could not have been more accommodating in helping us ready the hall. It contributed in making our visitors who had travelled all the way from Cheshire feel comfortable. Many thanks Matt

When I had my son's party on 20/4/2013 at the triangle. The duty manager helped me when the details of the booking were not as I thought. He allowed the children to go on the flumes thus saving the day - thank you

During April Claudie has been helping a customer with coaching tips on their swimming style and how they can improve it. The customer was doing the Swimathon and was concerned they would not manage the 200 lengths. Claudie would help and encourage the customer and he confirmed that his completion of the task was down to her support. He raised £1000 for Marie Curie by doing the Swimathon.

Always helpful and willing to sort things out.

During the Comic Relief open day, Kirsty was extremely helpful with everything that was going on. She was a pleasure to see, and made everyone feel comfortable. Falaise should be happy to have her on board.

For going above and beyond to help me with my enquiries (hire of ballroom)

i have to nominate leanne and mona they have been so motivating and encouraging .. both friendly and warm and when im low g ive me a lift and listen .. today i was stressed and fed up they both encouraged me to look on bright side and chin up.. i felt so much better then had good uplifiting workout .. next young tony for new programme again good strong team member

Extremely good customer service, promptly and enthusiastically sorted out the perfect group and time for my son's swimming lessons.

excellent customer service

She is freindly cheerful and gives great customer sevice very polite a nice person

Very helpful, nothing was too much trouble finding out.

She is freindly cheerful and gives great customer sevice very polite a nice person

I've been with The Dolphin Leisure Centre for over 4 years now, and John has always helped me, every step of my journey. I recently had a review of my fitness regime and again, John has given me wonderful advice with my health conditions in mind. I have Fibromyalgia, Hyper-mobile joints and other health conditions that affect my abilities to exercise. John listened to my concerns and experiences and showed me exercises tailored to my conditions. He showed me every step of each exercise, and if something was too hard for me, he showed me how to change it up to make it more comfortable for me. That kind of one to one customer service is priceless for me as my conditions are long term, and I need the help now whilst I can exercise. I now feel really motivated to get back into the gym and I'm really going to enjoy these new exercises :-)

A friendly, welcoming, motivating and encouraging instructor. Mel is always keen to gain knowledge of the new fitness techniques that are out there and often enough her classes are months ahead of the current trends. She always strives to get the most out of all her class participants no matter what fitness level or age they are. Mel is an excellent instructor and doesn't realise how good she is at her job, I have never been fitter!

Hayley has helped me enormously. I already achieved my first goal with her help (to climb the 3rd highest volcano in the world) & she is about to embark on assisting me with my next goal (to run a half marathon - I don't even run!). Hayley's real strength though is that she goes above & beyond, checking up on me through Fitness Pal, emails & texts. In addition, it s clear to me that Hayley loves her work & is energetic in keeping herself informed as to new ideas & current thinking (both with regard to exercise & nutrition). Moreover, Hayley accommodates my difficult working life by being as adaptable & flexible as possible. I cannot commend her enough.

I would like to nominate Kathy and her team at the Hassocks sports centre. They always greet you by name and are always willing to go the extra mile to help. I've often seen Kathy in the gym coming up with different challenges and motivating everyone. She is a star! Kathy and the team create a really friendly atmosphere which is often lacking in other gyms so I'd like them to be recognised and rewarded for this.

This young man worked so hard in both Aqua Rehab classes and Aqua Deep on Thursday. These are not easy classes to take but he made them interesting and fun.

Their service to the public is outstanding. These ladies are at all times extremely professional, couteous and very polite.

He responds to emails really quickly. Goes the extra mile and really trys to help you. He will give you an honest opinion and nothing is too much trouble for him. His name always crops up at my sons school at how excellent he is.

Cameron in Catering is always so friendly and accomodating. He is friendly and personable and always tries his best to help customers however busy the centre is.

Twice in the last 4 days, Alan took time out of his workday to accommodate my family's needs within the swim program. Even though he was probably busy with his job, I felt as if he wanted to help make things easier for me. Because he has always been helpful and respectful to me and others - I think he truly believes the families and individuals using the Woking leisure centre are important.

Olivia worked so hard in Pam's absence. To take Aqua classes laat week she had to teach under very difficult circumstances and did her very best. That was excellent customer service so please will you reward her for it.

Dear Stuart Just a quick note to put on record how excellent your facilities and staff were for our Tadpoles exam by the National Association of Swimming Clubs for the Handicapped on Friday and Saturday. Please pass our thanks on to the Staff especially the lifeguard who was unaware of the fact that we were demonstrating emergency actions and was about to rescue one of our candidates when she 'got into trouble' in the water! My fault entirely as I did not notice that she had come on shift and replaced one of the Lifeguards that I had warned about what we were doing. Thanks for the loan of all the equipment, it all worked perfectly. We now have 16 more helpers who have passed the NASCH award. Many thanks Allan Rees

Bav is always smiling and very helpful

During the Many years that I have been a member at K2, I have known Emma. She is pleasant, courteous and efficient. A pleasure to talk to. Michael J

Not only is Amanda a very good fitness instructor, she is also conscientious, reliable and always polite and cheerful.

I initially approached the Hailsham Centre last year, with a suggestion that they might be able to open the gym area earlier in the mornings. As my partner and I both work, and have kids etc, I find the best time for me to use a gym is first thing in the morning, but starting at 7am didnt leave enough time to work out, shower, change and get back to get the kids' breakfasts and off to school. Dominic contacted me very promptly, was courteous and helpful and we agreed, via an exchange of emails, that he would put out a questionnaire to fellow gym users to see whether anybody else would use the gym early in the morning - I understood that the gym would need to pay its overheads. It was left for some time, and Dominic came back to me eventually suggesting that there hadnt proved to be the need at this time to open earlier which I totally understood, but I was grateful to him for letting me know. Yesterday I received an email out of the blue from Dominic, letting me know that the gym was having a refurb and that thereafter (Oct 13) would be trying out new earlier hours. I was absolutely delighted that Dominic had not only taken the trouble to let me know but had remembered me in the first place! I would like to nominate him for excellent customer service and thank him greatly for his time and efforts! Thanks Freya

I should like to record my appreciation of the warm welcome and helpfulness of the whole Reception Team at The Triangle, in particular of Jenny and her "mate", the 2 Sarahs and Denny.

Always remembers me with a cheery smile and a greeting. Very helpful to me during the summer when I had a few problems as my Mother needed a passport photo and I thought the centre had photo booth. Tracy told me where there was one which my Mother would not have to walk to as she was very sick at this time. She died soon after and Tracy was so kind to me.

For their fantastic help and organisation for our Spring Solo Roller Skating competition held over the weekend of the 23rd and 24th March 2013. 2 full days (including early starts on both days) organising venue, refreshments and parking arrangements. Hall set up and all other ancillary requirements for over 100 skaters, 200+ spectators and 15+ officals.

I have been hiring the APT for a good few years now and ever since Kathy has been manger I have found her to helpful, pleasant, reliable and above all unbelievably efficient. So my nomination is Kathy Coleman

On 12th March it was snowing and all the schools in Haywards Heath were shut. I was so surprised to find out that Tracey was still doing her swimming lessons and was so impressed. My daughter Poppy and 2 other pupils managed to make it to the lesson which Tracy ran as always with her lovely way with the children. I would also like to thank all the other staff that made the Dolphin up and running that day - the reception staff were chirpy and the lone chef working in the kitchen who cooked and served our lunch. Thanks to all of you!

John is the older gym attendant at the Dolphin Gym. I have been going to this gym for a year now, and right from the start John was informative and helpful. Even this evening he was on hand helping me with new ways to challenge my fitness. He gave me great advice on fluid intake and weight management. I have consistently found him helpful and encouraging and would like him to be recognised for his kindness and diligence. I am sorry I do not know his surname.

I would like to nominate Alan Hanley for this award. Since 2007 he has been consistently helpful with any queries or concerns I have had regarding my childrens swimming tuition. Each time I have asked for his advice and guidance, he has been very flexible and quick to respond, ensuring that my childrens progress is put first. This has included recommending they move up a class or take a break to maintain their interest in their lessons. He has also stepped in to teach when my childrens usual teacher has been away or ill and every time my children have been extremely positive and enthusiastic about his teaching. We will be sad to be ending these lessons but very happy that my children have had a positive swimming tuition over the past 5 years.

I would like to nominate Kerry for an award as for the last 7/8 months she has taught me spin class every Wednesday helping me to lose weight on both brightons biggest loser last year and the one im currently on via her excellent class. She always makes the session fun as well whilst being hard work ,makes sure everyone is fit and well prior to workout and has always been HAPPY,FUNNY and never in a down mood! She is a credit your company and I(along with several regular attendees) really appreciates her hard work and great dedication to her job!!!!!!

This is for overall outstanding customer service. Rachael is always pleasant and attentive and will always go the extra mile in order to be as helpful and accommodating as possible. Huge big thank you to Rachael. xx

I have been a customer of Freedom Leisure, Hailsham, for more than ten years. I like the friendly and relaxed atmosphere of the centre yet in particular I like the welcome led by the reception team. Julie will warmly greet all customers as they enter and leave the centre, acknowledging all returning customers by their first name to personalise their visit. She is attentive and swift in her service, yet never too hurried or pre-occupied with other tasks to ensure everyone feels valued. Julie will frequently make additional service suggestions including drawing attention to new classes or asking if a repeat class booking is required. Julie demonstrates great listening, communication and empathetic skills with customers. Her body language is always open and appropriate eye contact is maintained throughout all interactions. I have seen how well Julie liaises with other centre staff, creating a cooperative and efficient operation and positive impression to visitors. Equally, Julie sets a precedent for her own front of house team with her own efficiency, organised work station and comprehension of organisational systems and procedures. As a team leader Julie demonstrates patience in giving instruction and advice to others. I do hope that Freedom leisure value the invaluable service that Julie has offered to people like myself. Julie is unfailingly enthusiastic and consistent in putting the needs of the customer first. Having delivered customer care programmes within large Blue Chip Organisations I would proudly hold up Julie as exemplar of how well customer service delivery can be done. Not only does Julie meet customer care expectations, she exceeds them, and does so seamlessly.

Becca took her first spin class as an Instructor and proved to be a confident and very good Instructor. Well done Becca!

I would like to nominate Paige for the WOW award because her Zumba class is excellent. The workout she delivers to the class is very beneficial as it is targeted to every part of the body. Choreography is good, music is enjoyable and the workout is continuous ensuring her customers get the full hour of workout!

Excellent customer service every time i walk through the door, always polite and asks how i am and always finds time to chat with me. Always has a smile on his face. As im not even a member of the club and just atend the odd class its wonderful to be recognised and appreciated still.

ever since my daughter attended the active for life tennis sessions that took place last summer at preston park, she has shown a huge interest in the sport. it was mainly down to the team who was running it but in particular it was giles who not only made the children feel at ease and was keen to make sure they were having fun, but ensured their absolute safety throughout. now she attends the mini red tennis sessions each week at withdean and this is purely down to giles. he always greets her with a smile and has never forgotten her name even when he may not be running her class. he ensured i got my refund when two days of the xmas tennis camp course had to be cancelled and notified me by phone with plenty of advanced warning. he has never forgotten to include us in his e-mails informing us of future tennis camps. he is an excellent and very patient coach. impeccably well turned out and very polite. i have great delight in nominating him for a wow award.

I would like to nominate Joe for his commitment and dedication to a job he is clearly outstanding at. Since signing up for training with Joe he has gone above and beyond in designing a challenging yet achievable fitness programme which has been tailored to meet my specific needs, which have been wide, varied, and ever changing. Joe's depth of knowlege, sense of humour and inspiration, have kept me motivated and enthused even in the toughest of sessions. Most importantly of all, Joe has taken the time to get to know me, and treat me as a human being rather than a target driven statistic ensuring my continued commitment to get fit under his expert and supportive tutelage.